Zara won't allow me to exchange item without receipt

Slowhand

gb12345 wrote: »

My clock must be slow, it's still Thursday where I am.:D

societys_child wrote: »

:huh: . . my watch must be wrong, I was sure it was Thursday?;)

edit: Ahhh gb12345 beat me to it . . .

...you are both wrong as in my head where I am it is always a Friday...I will not dig further unless provoked!

earthstorm

societys_child wrote: »

:huh: . . my watch must be wrong, I was sure it was Thursday?;)

edit: Ahhh gb12345 beat me to it . . .

Just checked and its definitely Thursday 10th October 2013 3.30PM

McKneff

harrys_dad wrote: »

The stores that insist on "no exchange without receipt" do so to avoid people exchanging goods they have shoplifted. They are within the law to do this if the purchase is not faulty. Changing your mind is not a reason to return goods.

Ha ha, it makes me wonder why the shop lifters didn't pinch the correct item in the first place.

Slowhand

McKneff wrote: »

Ha ha, it makes me wonder why the shop lifters didn't pinch the correct item in the first place.

They will steal anything, maybe they stole £500 of stuff and got £5 in return...you really don't get it...they will steal anything that has any value for any return!:D

Money-Saving-King

Slowhand wrote: »

They will steal anything, maybe they stole £500 of stuff and got £5 in return...you really don't get it...they will steal anything that has any value for any return!:D

There was a well known heroin adict in the town I grew up in once was trying to sell some cheese he'd knicked!

hollydays

peachyprice wrote: »

Usually it's because a case of an item has 'fallen of the back of the lorry' before even reaching the store and being security tagged, some are sold to acquaintances, some are taken back and exchanged for another item, a receipt is given for that item, that is then returned for a cash refund because no card is shown on the receipt.

I know someone who made a nice little bit on the side doing exactly this.

Just to explain my train of thought
This isn't possible as if you take a stolen item back for exchange the receipt you would be given would be what's known in retail as an exchange receipt. It would have " exchange" printed on it. Therefore if you tried to return for a cash refund they would not refund For cash as they could see it was previously exchanged.

hollydays

Slowhand wrote: »

That's fine, if you do so based on what is actually said, rather than your own interpretation. Shoplifting has a myriad of scam scenarios designed to extract £'s. Just because you don't realise/understand them doesn't make it not so.

It's Friday (where I am), kick your shoes off put your feet up and have a glass when you can!

I did understand , but I question when posts are made that are clearly based on hearsay.

earthstorm

hollydays wrote: »

Just to explain my train of thought
This isn't possible as if you take a stolen item back for exchange the receipt you would be given would be what's known in retail as an exchange receipt. It would have " exchange" printed on it. Therefore if you tried to return for a cash refund they would not refund as they could see it was previously exchanged.

not all retailers do that, i returned an item to M & S once which was exchanged, i was just given a new receipt, this exchanged item also developed a fault, so i returned this and as they no longer had the item in my size they gave me a cash refund

peachyprice

hollydays wrote: »

Just to explain my train of thought
This isn't possible as if you take a stolen item back for exchange the receipt you would be given would be what's known in retail as an exchange receipt. It would have " exchange" printed on it. Therefore if you tried to return for a cash refund they would not refund For cash as they could see it was previously exchanged.

Your train of though it not fact though, it's not how it happens.

They can't tell from the 'exchange' receipt (that not all stores do anyway) how the original item was paid for, they'll often take your word for it that it was cash as there is no trail as to how the original sale was paid for.

Prime example, I bought clothing from sainsbury's using nectar points, it didn't fit, so I exchanged it for the smaller size, but then I decided I didn't like it so I took it back for a refund and got cash because there was no trail by that time to the original payment method.

hollydays

They can use discretion, obviously m and s are known for common sense. All retailers will not just give out cash on an exchange receipt repeatedly, and as I said, you'll get the occasional dim member of staff. I notice moneysaving king removed this thanks from the post I quoted he'd thanked..