Successful complaints about private parking tickets - how to get them cancelled!

Alpha_5

Plan A success at Wrekin Retail Park, Telford.
Keeper received a £100 demand from G24 for overstaying a 3 hour limit by 17 minutes.
The retail park is managed by Savills who arranged cancellation after the keeper sent a complaint and shopping receipts.

Thread here: https://forums.moneysavingexpert.com/discussion/6585480/an-expensive-17-minutes

Simon68H

Brooklands Tap Pub, Sale  PCN from Countrywide Parking

Hi all - hope it's OK to tack onto this thread...if not I can copy into a new thread

If a pub owner agrees in an email that they are sympathetic to the fact that I did not see any notices in the pub to register my car and "don't pay anything" and in a subsequent email tells me "This has been resolved" should I expect to hear confirmation from Countrywide parking as well?

I made the mistake of appealing to Countrywide (rejected) They sent me a letter which contained pictures of all the locations inside and outside the pub where there were signs reminding drivers they need to register their vehicles - all helpfully dated 2022, trust me none of the signs are still on show in the toilets or the room I was in.

Grateful the pub owners are on my side but this doesn't feel like an official win yet. I'm running out of window in which to take the appeal to the next arbiter.

Coupon-mad

Sounds like your complaint worked. Check on Countrywide's website to see it is cancelled.

hugogalvis19

Hello Coupon- Mad

i recently got a letter to my parents house (I’m 19 taking a gap year and working living with my parents) about a “fine” (realistically an invoice) of a vehicle that I was driving on the day the fine has been issued. The vehicle is not under my name ( dad owns the vehicle) and so far we have said nothing to DPR who are acting on behalf of smart parking LTD. I have no interest in paying the 170 “fine” that they are trying to get out of me and I have seen threads on people ignoring them however my parents aren’t convinced and seeing as the vehicle is under their name they have a right to worry. More details is that supposedly I overstayed my parking in a McDonald’s car park even though I was inside the car and was with somebody so at least I have a witness. The car was recently purchased in November and the day of the charge is issued to me in December. The original PCN fine did NOT ARRIVE to my house therefore I had no idea of this existing until two days ago and they want me to pay the charge of 170 TODAY. The v5c registration is in the correct name of my dads. Knowing these details what do you think is the best approach. I have the stress of my parents to pay and call them and yet online is telling me something else. I see that your really experienced and I’m sorry to bother you but any advice would really help me.
thank you

Simon68H

Coupon-mad said:

Sounds like your complaint worked. Check on Countrywide's website to see it is cancelled.

Good idea. I went on their website, clicked the pay option and it came up as reference number not recognised. Took a screen shot. Feels more like a win now. Chalk one more up to the forum.

Le_Kirk

@hugoalvis19 you need to start a new thread of your own
ETA - I see you now have.

lancred

Please could someone advise of a template rant to a retailer (Tesco). It says there is one somewhere, but cant seem to find it? 'Also there's a template 'rant' of a complaint letter to give you the flavour of how angry a customer is entitled to be about this utter harassment'

Received a parking charge with a note that there was an overstay of max stay period (one hour+ over). There may have been an oversight on the time browsing in the store. 

Umkomaas

lancred said:

Please could someone advise of a template rant to a retailer (Tesco). It says there is one somewhere, but cant seem to find it? 'Also there's a template 'rant' of a complaint letter to give you the flavour of how angry a customer is entitled to be about this utter harassment'

Received a parking charge with a note that there was an overstay of max stay period (one hour+ over). There may have been an oversight on the time browsing in the store. 

There isn't one. This thread you are on is bound to have some examples (or gists) of what complaints have been made. Use the best bits, but make sure they relate to your parking incident, don't blindly copy and paste. 

lancred

Umkomaas said:

lancred said:

Please could someone advise of a template rant to a retailer (Tesco). It says there is one somewhere, but cant seem to find it? 'Also there's a template 'rant' of a complaint letter to give you the flavour of how angry a customer is entitled to be about this utter harassment'

Received a parking charge with a note that there was an overstay of max stay period (one hour+ over). There may have been an oversight on the time browsing in the store. 

There isn't one. This thread you are on is bound to have some examples (or gists) of what complaints have been made. Use the best bits, but make sure they relate to your parking incident, don't blindly copy and paste. 

not me going mad by not finding it then! thanks for reply, yeh i was going to cut n shut bits from others. assuming similar to the Plan B stage, dont name the driver and complain as the keeper even to the retailer?

Umkomaas

lancred said:

Umkomaas said:

lancred said:

Please could someone advise of a template rant to a retailer (Tesco). It says there is one somewhere, but cant seem to find it? 'Also there's a template 'rant' of a complaint letter to give you the flavour of how angry a customer is entitled to be about this utter harassment'

Received a parking charge with a note that there was an overstay of max stay period (one hour+ over). There may have been an oversight on the time browsing in the store. 

There isn't one. This thread you are on is bound to have some examples (or gists) of what complaints have been made. Use the best bits, but make sure they relate to your parking incident, don't blindly copy and paste. 

not me going mad by not finding it then! thanks for reply, yeh i was going to cut n shut bits from others. assuming similar to the Plan B stage, dont name the driver and complain as the keeper even to the retailer?

Don't make it too wooden trying not to identify the driver. Use a phrase like, 'we parked' rather than 'the driver parked', or even 'I parked'- adopt the royal 'we'!