Successful complaints about private parking tickets - how to get them cancelled!

Dragonflew1010

Hi all, recently I got a parking fine at Springfield Retail Park, Stoke, for idling in the yellow hashed zone. Managed to get the fine waived by contacting the landowner (glenbrook) by email (Info@glenbrookproperty .co .uk) explaining the situation briefly.

https://forums.moneysavingexpert.com/discussion/6583837/ntk-from-springfield-retail-park-stoke

1505grandad

Although a landowner cancellation of sorts this is different in that I headed-off a potential pcn from SiPS parking at the Horton hospital Banbury (ANPR).

My granddaughter (in a family members lease car) was taken to the hospital, after consulting an out of hours doctor, for treatment. The machines in the car parks were faulty and would not accept cards so they managed to find £6 in cash. This bought 4 hours parking which seemed more than adequate.

However the treatment lasted longer than anticipated so, unable to pay extra, they left approx. 75 mins over.

Emailed several depts. (PALS useless) and eventually received the following from Transport (RTH) OUH:-

"Transport (RTH) OUH​

You                                                                                                                                                  Tue 18/03/2025 13:18

​PALS (RTH) OUH

​Hello XXXXX

Thank you for emailing. 

No further payment is needed on this occasion due to an issue with the HH car parking payment machines. 

If you do receive a fine (sic) – please let me know and It will be cancelled. 

Kind regards 

XXXXX | Travel and Transport Administrator 

As it involves a lease car sent the following to the provider in the name of the hirer:-

"My above vehicle, XXXXXXXXXX, was at the Banbury Horton Hospital on Saturday 15th March and the tariff machines were not working correctly.

I complained to Hospital and as you can see by the attached email they have confirmed that no parking charge notice should be issued, but if one is they will cancel it.

I am therefore writing to advise that, as you are the registered keeper, any parking charge notice (invoice) received by you from SiPS Parking for this event should be transferred to me as day-to-day keeper/hirer. This is in accordance with the BVRLA guide dated 02.07.2024 found here:-

  https://www.bvrla.co.uk/resource/shifting-liability-added-to-private-parking-code-of-practice.html

This clearly states:-

"Crucially, the BVRLA has successfully made sure that the Code includes the requirement for private parking companies to have a process for transferring liability for Parking Charge Notices for rental and leasing companies. The BVRLA will now be working with both organisations to shape that process."

I shall be pleased therefore if you will kindly confirm that, if received from the parking company, you will transfer the pcn to me via the relevant form on the document."

We shall see!!.

giftedthreads

Here's a link for my successful ticket cancellation against Secure Parking Solutions and DCB Legal.  DCB Legal discontinued court action 5 weeks before the hearing. Thanks for all the help from this forum:)

https://forums.moneysavingexpert.com/discussion/comment/81352843#Comment_81352843

Hope_this_works

I successfully got my ticket cancelled after appealing for a CUP fine based on your template and also contesting their evident as the site number on there was blank. Thanks so much for your help on this great forum! 

Darthij

Had a succesfull outcome on this so thought I'd share relevant information in case anyone else comes across it.

In September 2024 my parents parked at West Quay retail park to do some shopping before a holiday.  They were travelling in their motor home and paid to park in the car park.  Unfortunately they extended across two bays (due to the length of the vehcile) and there was no option on the app to pay for the same reg twice.  They proceeded to visit a number of shops in the retail park as well as spending money at the main West Quay.

They were fined £85.  Having heard the advice to ignore these letters they only told me about it when a LOC arrived from DCB legal and they thought it had got serious enough to do something about.

Once I got told about the LOC immediately wrote to DCB Legal telling them they were seeking debt advice and to allow another 30 days.  I then went on the hunt for contact details to cancel the ticket.

Unfortunately they didn't spend any money at the shops in the retail park and the manager at decathlon was not interested in helping, I couldn't find details for the manager at Furniture Villiage. 

I did however find out that Cushman & Wakefield own the retail park and contact details for the manager is online (Shaun.Mcgillivray@cushwake.com). I emailed Shaun but didn't hear anything back for a few days so decided to escalate.  I went to the people page on the Cushman website (https://www.cushmanwakefield.com/en/people) and contacted the Head of UK & Ireland, George Roberts (https://www.cushmanwakefield.com/en/united-kingdom/people/george-roberts) as well as the Head of Retail Toby Sykes (https://www.cushmanwakefield.com/en/united-kingdom/people/toby-sykes). 

Email to Shaun:
"Dear Shaun,

I am writing following receipt of a Letter of Claim from DCB Legal, acting on behalf of Britannia Parking to complain about the sharp tactics used to chase parking fines.

My parents, both pensioners, have received a large number of demanding and threatening letters from Brittania and DCB.  They were fined for parking across two bays in the West Quay Retail Park car park.  They attended on their way to a holiday and were in their campervan, unfortunately there is no provision of larger spaces they could have stayed in.  Having paid for parking, and then proceeded to spend over £300 in WestQuay (at John Lewis and Marks and Spencer) and visited a number of shops at the retail park, including Decathlon and Furniture Villiage it seems very unjust to be further penalised by these cowboys.

The claim by Brittania was wholly disproportionate, punitive and unjustifiable given the large number of empty spaces on the day, in a car park which they paid to be in.

I am writing to you in the hope that you will raise this with these parking cowboys, who are threatening pensions with bailiffs, and seeing the unjustice in the fine have the ticket cancelled as you can appreciate this whole process almost centerly removes the desire to attend West Quay Retail park - an otherwise excellent facility.

Since there is now a threat of legal action I would greatly appreciate your prompt attention to this matter.  The PCN number on the ticket is: XXXXX

Yours sincerely,"

Next day I received an email from the site supervisor at West Quay Retail (Gordon) explaining that although the ticket was fairly given, as a one off gesture of good will it was being cancelled.

Plan A worked again!

Umkomaas

@Darthij

Plan A indeed. Nice bit of detective work by you on behalf of your parents, and a well deserved positive outcome. Thank you for your update, and details of the contact email addresses you used - will be useful to anyone caught out at West Quay Retail Park in the future.

Idpullthecurtain

Successful Plan A report!
B&M Customer Service were happy to cancel my PCN.  There is a Customer Service phone number online and when I explained how unfair I thought it was as a customer, they were happy to get G24 to cancel.  They asked for a copy of the PCN and they found details of a receipt (that I didnt keep).  Great service from B&M, lets hope they stop dealing with these unscrupulous scammers at some point.  Great advice from this site and forum   We need to stop these companies punishing motorists for no good reason.

bananaman25

Hi does anyone have a link to a template for a complain or appeal regarding faulty app in which i paid through. I’ve received two PCNs due to a faulty app despite notifying them about the issue before the fines even arrived. Thanks 

Coupon-mad

Oh please please don't use a template (or Chat GPT) to write complaints. Arrrrgh!  You throw away all the impact if you don't write complaints from the heart.

Start a thread about your faulty app case if you don't have one already.

louisnorman

Here's a link for my successful ticket cancellation against Highview Parking Ltd and DCB Legal.  DCB Legal discontinue Court proceedings and close their file.  Thanks for all the help from this great forum:)

https://forums.moneysavingexpert.com/discussion/6555567/highview-parking-ltd-claim-form-defence-help-dcb-leagal/p5