Successful complaints about private parking tickets - how to get them cancelled!

bandleflop123

I recently got a PCN cancelled that I got from an Iceland carpark in Gravesend. Here is the thread if you want to read it > https://forums.moneysavingexpert.com/discussion/6547929/excel-pcn-sent-to-wrong-address-not-able-to-appeal/p1?new=1

It was a ticket that was sent to the wrong address and it passed the dispute stage. I kept getting threatening letters and calls from dcbl. I did talk to Excel parking at first and there was someone I spoke to who was lovely but this didn't help.

I followed the advice here;

1. Went to Iceland in Gravesend but they fobbed me off by saying I should have seen the several signs.
2. Emailed Iceland customer service, kept being told they do not own the carpark (email chain of about 10+ emails of being told I am wrong) - email: customer.service@iceland.co.uk
3. Found proof that they do indeed own it, they just hire Excel as their agents.- link: https://www.acuitus.co.uk/property/1963/
4. Finally emailed their CEO, Tarsem Dhaliwal, telling him everything, and providing documents from dcbl, my bank statement that I did a £10 shop, and the link to the proof that they own the carpark.- email: Tarsem.Dhaliwal@iceland.co.uk
5. Got a response from his executive assistant who fast tracked it to their property management.
6. Meanwhile still getting threatening letters and calls from dcbl, but ignoring them.
7. Finally got a response from their Resolutions Team saying that my PCN has been successfully cancelled. Image attached below:

My advice, stick to it, you WILL get results. I almost lost hope many times because this was over SEVERAL months (literally since August 2024 to  October 2024). But I finally got the PCN cancelled and it was all thanks to the threads here and help from @Coupon-mad !!! Thank you VERY much 

Hashtag2929

Plan A - success! - MET parking & Mcdonalds — MoneySavingExpert Forum

Mets parking services LTD and Mcdonalds in Abingdon OX14

TLDR : McDonalds Customer service team on Facebook chat is utterly useless,  only use them to find out for branch contact email address and send email FAO: Branch manager if not local) or speak to the branch manager in person.  

notting

Cancelled £1000 PCNs with support from MP:

https://forums.moneysavingexpert.com/discussion/6564579/huge-success-1000-charges-avoided

Coupon-mad

notting said:

Cancelled £1000 PCNs with support from MP:

Nicely done you and tat MP. Which MP please?

working link:

https://forums.moneysavingexpert.com/discussion/comment/81079927/#Comment_81079927

fivestarsamz

Got a PCN from UKPC at Beckton Triangle Regent Park for 'parking in a disabled bay'. Google Street View shows that specific parking bay to not have any 'Disabled sign' painted in that bay but did have it in the the rows next to it. After an email to the managing agent, the PCN is now cancelled.
Did not need to make my own thread for this one as all the information was available in the newbie's thread. Thank you to all who run this forum!

pesser_2

Lidl car park Ilford returned within the hour as i forgot some items received pcn for £65 from ParkingEye appealed via their website attached my receipt they cancelled the pcn 

iceagecoming

Hi 

wanted to share what i did with lidl/PE after going to an unfamiliar lidl store, and not being aware, or told about their ANPR and registration terminal.

1. i emailed their customer service team (customer.care@lidl.co.uk) with my receipt. They fobbed me off.
2. I replied, but to the lidl CEO (ryan.mcdonnell@lidl.co.uk)

Inspired by another post on this forum, i cited their mission statement. 



Result: customer service called me in a huff and puff about the email i sent to their CEO and that they have cancelled the PCN. Thank you for this forum. Parking companies are scum. 

getmesomeyums

SUCCESSFUL PLAN A.

800 GRAFTON GATE, MILTON KEYNES.

Management team to contact: Workman

Contacted Morgan Williams who were the landowners of the abandoned Toys R Us next to the parking spaces, they then forwarded me onto Workman who were the property managers of the spaces.

courtenay62

PLAN A SUCCESS, whoopee!!  See: https://forums.moneysavingexpert.com/discussion/6566491/euro-carparks-amazing-rejection-of-appeal/p5

This is the ECN car park at North Place, Cheltenham.  Landowners Wavensmere Homes

Coupon-mad

Great info from all successful complainants.  All very useful for newbies searching the forum.