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A warning on Tesco Clubcard points and vouchers - 'expired' vouchers policy change
Comments
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POPPYOSCAR wrote: »
Credit notes and gift vouchers should not IMO have an expiry date.
It is just a way of the retailer making money out of those that forget to use them.
Well, you are entitled to your opinion - but when you get a voucher, or credit and it has a valid until date on it, what's not hard to understand - use it. It's not up to the organisation - who ever they may be to 'nurse-maid' you.
I don't think it fair that cinemas don't show films longer - do think I can use the ticket for a film that I couldn't get to!??I used to work for Tesco - now retired - speciality Clubcard0 -
POPPYOSCAR wrote: »
Well, you are entitled to your opinion - but when you get a voucher, or credit and it has a valid until date on it, what's not hard to understand - use it. It's not up to the organisation - who ever they may be to 'nurse-maid' you.
I don't think it fair that cinemas don't show films longer - do think I can use the ticket for a film that I couldn't get to!??
You still haven't managed to give one single reason for Tesco putting an expiry date on these points. The only possible reason is to cheat customers out of the credit they earned.
Do you really think that's the way Tesco should be treating its loyal customers?0 -
You still haven't managed to give one single reason for Tesco putting an expiry date on these points. The only possible reason is to cheat customers out of the credit they earned.
Do you really think that's the way Tesco should be treating its loyal customers?
You seem obsessed by this, even though you now go elsewhere - so there's no need for it worry you, as you're not a 'loyal' customer.
So, there put an expiry date, it's not new, it's been done like that for ages, it's in plain view - not hidden away in 'the small print'.
You haven't given, a single reason why you're so unable to abide by such dates. You may not like it, we get that, but Tesco are not mistreating customers - when nothing has changed - it's still two years to use the vouchers.I used to work for Tesco - now retired - speciality Clubcard0 -
Doc N is right Tesco are being extremelly underhand with this.
The vouchers take ages and an absulute fortune to earn a reasonable value.
Then when u have managed to have enough points tesco dictate to you when you have to spend them by.
If Tesco do need to put an expiry date on them then it should atleat 5 years or even better have no expiry date as the vouchers have already been paid for by the consumer.0 -
Hard earned? Certainly - in the sense that you've paid around 30% more for your Tesco products compared with Aldi and Lidl, AND handed Tesco a whole heap of free personal marketing information which is extremely valuable to them. It's sufficiently valuable to fund the entire Clubcard scheme, but they still insist on an expiry date and profiting still further by clawing back the meagre savings made by their cheated customers.
well thats your choice on where to shop0 -
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accounting.
Not remotely necessary. Undated vouchers etc are perfectly possible for accounting purposes, and used by many customer-focused companies. Companies sometimes use this as an excuse, but it doesn't wash, and the real reason is the desire to cheat their customers at the expiry date.
Tesco used to revalidate the expired points on request at any point. Now they don't. You have about a month, but after that you've lost the value of all accumulated points completely.
Does that sound like a company that cares about its customers?0 -
Do Aldi and Lidl give "loyalty" points and vouchers to customers?? ...... thought not!
Do they post vouchers out that are relevant to the type of products their customers regularly purchase? .... thought not!
Do they reward their customers in any way? ..... thought not!
I'll stick with Tesco and reap the benefits of their "loyalty scheme" - got 2 years to decide how to spend my "loyalty" vouchers - think I can make a decision within 2 years :-)0 -
Do Aldi and Lidl give "loyalty" points and vouchers to customers?? ...... thought not!
Do they post vouchers out that are relevant to the type of products their customers regularly purchase? .... thought not!
Do they reward their customers in any way? ..... thought not!
I'll stick with Tesco and reap the benefits of their "loyalty scheme" - got 2 years to decide how to spend my "loyalty" vouchers - think I can make a decision within 2 years :-)
Aldi and Lidl reward their customers with prices that are around 30% lower than Tesco for equivalent items. They also steer well clear of the celebrated fake Tesco pricing (ramp up the price, bring it down again, then claim it's a reduction) that recently won it a prosecution.
If people really are gullible enough to believe that the Clubcard scheme (1% back - and you hand over all your personal shopping data) is in any way comparable to prices which are permanently lower to the tune of 30% then I feel very sorry for them.0 -
Aldi and Lidl reward their customers with prices that are around 30% lower than Tesco for equivalent items. They also steer well clear of the celebrated fake Tesco pricing (ramp up the price, bring it down again, then claim it's a reduction) that recently won it a prosecution.
If people really are gullible enough to believe that the Clubcard scheme (1% back - and you hand over all your personal shopping data) is in any way comparable to prices which are permanently lower to the tune of 30% then I feel very sorry for them.
I have shopped on many occasion in Lidl and Aldi (very British names!) - and never have I noticed a 30% saving on my bill!
I was delighted to be able to hand £40 of Pizza Express vouchers to my son to put towards his birthday treat for his friends and it cost me .......... £10 of "loyalty" vouchers - now there's a winner!!
I have absolutely NO ISSUES with my personal shopping data being used - why should I? They don't have my bank details, nor my identity, nor my vital statistics (well - maybe my jeans size from the "affordable" jeans I buy at Tesco) but hey, whats the problem in that - helps me get the vouchers I can use instead of receiving £5 off a bottle of whisky that I would NEVER purchase! Every voucher I receive is relevant to the items I purchase - FANTASTIC IDEA Tesco - another thing you get right.
Keep up the good work Tesco and me and my family will continue to reap the benefits - sometimes a little extra on the weekly shopping bill rewards itself in other ways - :T:T:T:T0
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