P.I.P. timescales...

poppy12345

Rebjen wrote: »

Can I expect a phone call over the weekend,does the DWP work weekends?

Hi, I wouldn't count on a weekend call. You're really better off writing that letter i told you about because mostly they never ever give you this call. The reason they don't is because they're trying to avoid you asking for a MR. Remember to keep copies of all letters you send them. x

Clairebear_17

quadangle wrote: »

Hi,

It took approx two weeks in total. I sent my appeal papers along with a letter from my consultant. I rang them up 2 days later and they said they had received them and a letter was in the post for me, they also told me they had sent all the info to the dwp. i contacted the dwp and asked if they had received it which they said they had not. i then asked for a manager to ring me which took for days. He rang me the one day and spoke to me and told me he would be looking at my case the next day. He then rang me the next day and asked me a few questions and then told me i was to be awarded standard daily living and higher rate mobility. He also said if i had sent the letter from my consultant in the first place i would have been awarded at the first decision.
Good look and don't let em grind you down. xxxx

Thankyou so much I will sit down and write appeal tomorrow x

quadangle

Clairebear_17 wrote: »

Thankyou so much I will sit down and write appeal tomorrow x

Hi Clairebear,

Make sure you download the form off the gov.uk website else they wont except your appeal and dont forget to put your MR letter with it to.
Best of luck. XXX

Rebjen

So cross,awaiting call back from DWP about my decline,advised them I wouldn't be home today as have appointment with consultant etc and low and behold they call,do they listen to anything we say?!

Sunshinesusie3

Rebjen wrote: »

So cross,awaiting call back from DWP about my decline,advised them I wouldn't be home today as have appointment with consultant etc and low and behold they call,do they listen to anything we say?!

No! I can struggle on the phone and when I was asked for clarification about aspects of my claim to be made in writing they seemed to insist on telephoning. When I was told some things couldn't be put in writing (?!) and I could only have a call back I was asked what time of day was best. I said afternoon but they called at 9.30 in the morning. Towards the end of my claim I'd been advised to register a complaint (by DWP staff) I was called on a Sunday. I was home alone, asleep and struggling with aspects of my condition the phone kept ringing, in the way that somebody you know is desperately trying to speak to you. I struggled out of bed and answered the phone. It was DWP to discuss my complaint! I explained I wasn't well, had just woken up and could they call back. That was months ago I'm still waiting!

I hope you can speak to somebody today and move forward with your claim.

Rebjen

I truly feel they do it to try and avoid contacting us hense us getting no payment it longer wait,I phoned to voice my anger this morning,fingers crossed for you too x

Rebjen

I don't believe it!! They called again moments before 6,rang once and I answered straight away only for them to hang up!! Phone the helpline to be told oh yes they've marked it as 2nd missed call,I'm angry beyond belief,don't they know it's our life they are playing with

poppy12345

Rebjen wrote: »

I don't believe it!! They called again moments before 6,rang once and I answered straight away only for them to hang up!! Phone the helpline to be told oh yes they've marked it as 2nd missed call,I'm angry beyond belief,don't they know it's our life they are playing with

Hi, time really isn't on your side regarding this MR you really should take my advice and write that letter ASAP! Please don't wait another day for this call as i said before they do this on purpose because they don't want you to ask for a MR. Please write that letter tonight and get it in the post first thing tomorrow morning. (recorded delivery if at all possible) Remember you only have 30 days to ask for that MR.

Rebjen

Hi poppy12345 the letter is gone I posted it yesterday I sent it special delivery,just so angry but hey oh I won't give up cxx

poppy12345

Rebjen wrote: »

Hi poppy12345 the letter is gone I posted it yesterday I sent it special delivery,just so angry but hey oh I won't give up cxx

Hi, that's great they say approx 8-9 weeks for MR. Good luck and please come back and let us know the decision. xx