P.I.P. timescales...

kittykat17

kken2303 wrote: »

Hi, have had to re register as old sign on not working but have been following this thread for a little while.
I have helped my daughter (22, still at home) to apply for PIP last July 2013.
She has severe contamination OCD, anxiety, depression, a duplex kidney system, impaired kidney function, kidney reflux& scarring, hypertension due to kidney problems, Dyslexia and Dyspraxia.
I rang ATOS weekly at first re an assessment then upped it to daily in May and then after I put in an official complaint, finally got an assessment for her last Monday 16th June. Tbh, I don't think it went well at all. The assessor insisted on my daughter answering virtually everything herself and then proceeded to put a positive spin on everything she was told. My daughter cant cook or prepare food as she wont touch the ingredients so I do all that, she wont drink properly despite nagging as she doesn't want to use the loo, has to be walked anywhere by myself or her dad as she is so focused on the ground and standing on something she thinks is contaminated that she has had to be pulled back from the road when she has walked in front of traffic. She cant manage her finances, the compulsion to buy shedloads of cleaning and personal products has decimated her finances. She wont socialise except on facebook as she can bleach her laptop. Everything that doesn't move is bleached for hours at home destroying woodwork/paintwork etc and her arms are red raw, cracked and bleeding from this. She wont take her medication as she wont touch the bottles/boxes so I have to give it to her and even then she takes them with the tiniest sip of water from a glass I have to hold. The list is endless but the assessor just spun everything "so you keep in contact with friends, you can eat a sandwich unaided etc.
Received a letter from ATOS dated 18th June to say report gone for auditing. I sent a stroppy email to complaints dept saying this is totally unacceptable and haven't received a reply. I really need to get this settled, its been almost a year now. Realistically how much longer will we probably wait. Due to the assessment I am expecting to have to appeal and frustrated doesn't come anywhere close to how I feel.

HI, sorry it sounds like your daughter had an awful time with her long awaited assessment. Maybe the assessor was trying to be 'helpful'? Some of these assessors really need to have lessons in how to speak / interact with claimants. With regard to the audit, I was told by DWP that all reports are now being sent for audit due to the number of errors, etc, that they previously contained. Mine went for audit on 11th June but arrived at the DWP on Friday, 20th June. So hopefully your daughter's will be quick too. Unfortunately, the DWP are now saying it will take up to 6 weeks for a decision once the reports are received from ATOS / Capita and passed to the decision maker.


Good luck and I hope your daughter's case is dealt with quickly and she gets the help she needs. Su x

geordie_girl_2

hi, your not going to beleive it but had call back earlier.Guess what ? just telling me what i already know , that they have the report (april 28th) and with the case manager. Backlog of claims and couldn't give timescale when would be done.I told him it was now 8 weeks and he said thats a long time.When i said some claims were dealt with in 3 weeks he said no they were not.
HI dialysis, how long did it take for you MP to contact you after you complained to them.

dialysis

geordie_girl wrote: »

hi, your not going to beleive it but had call back earlier.Guess what ? just telling me what i already know , that they have the report (april 28th) and with the case manager. Backlog of claims and couldn't give timescale when would be done.I told him it was now 8 weeks and he said thats a long time.When i said some claims were dealt with in 3 weeks he said no they were not.
HI dialysis, how long did it take for you MP to contact you after you complained to them.

Hi Geordie girl a couple of days and mine has a contact number so I rung it and it was his wife, I explained everything to her and my MP rung me at home. He had sent three letters to the DWP and tbh I think it did speed it up .I am on to him againe re unplanned intervention mess so I expect a call or email within the next day or so. Do u have a website for yours might have a number you can ring, try and ring his home number if u can my MPs wife was lovely. good louck

nicnic78_2

48 weeks and i finally have a decision. the 26weeks thing is utter tripe.

geordie_girl_2

Hi dialysis, MP got website and you got to put your complaint in by email,which i did on friday.I hope you get your mess sorted soon.

dialysis

geordie_girl wrote: »

Hi dialysis, MP got website and you got to put your complaint in by email,which i did on friday.I hope you get your mess sorted soon.

Hi Geordie girl
I hope so for u too. I contacted mine Monday and not heard back yet but I think it all depends wether they are in parliament or not give it till end of week and try again. I have been expecting my 5 day call back which ended last Monday, nothing so I rung again and was told 24 urgent call back nothing so rung agin today taking the p.ss. :mad::mad:

Sunshinesusie3

Aarghhh!!!
The letter confirming my PIP decision dated 18 June arrived today. NOt sure why it took a week but at least it took less time than my original app form BUT...letter says payment will be paid into my account on 24 June, that was yesterday. Today still nothing. As my original phone call was very difficult panicked and thought may have given wrong account details so called DWP. Right bank account but on the day that decision was made and letter sent out my payment was suspended!!! Call centre op had no idea why so has requested the payment section to call me back. Usual 5 day call wait so this takes me up to 2 July. And there's me thinking it was all over....

dialysis

Sunshinesusie3 wrote: »

Aarghhh!!!
The letter confirming my PIP decision dated 18 June arrived today. NOt sure why it took a week but at least it took less time than my original app form BUT...letter says payment will be paid into my account on 24 June, that was yesterday. Today still nothing. As my original phone call was very difficult panicked and thought may have given wrong account details so called DWP. Right bank account but on the day that decision was made and letter sent out my payment was suspended!!! Call centre op had no idea why so has requested the payment section to call me back. Usual 5 day call wait so this takes me up to 2 July. And there's me thinking it was all over....

!!!!!! u poor thing they do it just to keep u in suspense and prolong the agony and frustration so unfair on you

kittykat17

Sunshinesusie3 wrote: »

Aarghhh!!!
The letter confirming my PIP decision dated 18 June arrived today. NOt sure why it took a week but at least it took less time than my original app form BUT...letter says payment will be paid into my account on 24 June, that was yesterday. Today still nothing. As my original phone call was very difficult panicked and thought may have given wrong account details so called DWP. Right bank account but on the day that decision was made and letter sent out my payment was suspended!!! Call centre op had no idea why so has requested the payment section to call me back. Usual 5 day call wait so this takes me up to 2 July. And there's me thinking it was all over....

Oh no Susie can't believe this - ditto what Dialysis said. Nothing the DWP does should surprise me but this has shocked me. Fingers x'd they sort it asap and your money is in your account quickly. x

Indie_Kid

I would seriously complain. Not right, imo.