What do you think of this eBay seller?

earthstorm

Recently ordered a DOG TRAINING STATIC ELECTRIC SHOCK COLLAR from an ebay seller.

This is not working so i sent the seller this message

Hi

Item arrived but we notice that the static impulse and vibrate does not work, so the only function we have is the light and the bird sound

but i was not expecting a reply like this from them

Hi,
Thanks a lot for your message, I am sorry to hear that.
Could you pls kindly pay us extra 3.50GBP? I would like to post another new set to you.
Because there is no necessary for you to return the first set back to test.
Is that ok?
Looking forward to your early reply.
Best Regards

Naturally i wont pay the extra £3.50 as why should i pay to replace a faulty item.

clumsy_cupcake

Was this from a uk ebay seller?
Ebay does not require a seller to pay for return postage for a faulty item or not as described, however an ebay seller who values their feedback will pay for return postage.

You can open a not as described case but you will have to pay the return postage. Is it worth paying to send it back tracked? You will then be refunded only the original item cost and postage. Only other option you have is to leave feedback based on your buying experience.

Downfall of buying from ebay I'm afraid. I think ebay is making all private and business sellers pay for the return of faulty/not described items, not sure when though.

RFW

Contact Ebay and tell them what happened, they may intervene and get you a refund or voucher for return postage.
I'm assuming this is an overseas seller, so options are limited but in your situation I certainly wouldn't pay for a replacement when there is no knowing if that will work either.

RFW

Also, if it's a Chinese seller they are usually quite keen on not getting bad feedback or low DSRs so can often be quite helpful, so may be worth replying that you don't want to send them any more money. They may just send you a new one anyway.

earthstorm

clumsy_cupcake wrote: »

Was this from a uk ebay seller?
Ebay does not require a seller to pay for return postage for a faulty item or not as described, however an ebay seller who values their feedback will pay for return postage.

You can open a not as described case but you will have to pay the return postage. Is it worth paying to send it back tracked? You will then be refunded only the original item cost and postage. Only other option you have is to leave feedback based on your buying experience.

Downfall of buying from ebay I'm afraid. I think ebay is making all private and business sellers pay for the return of faulty/not described items, not sure when though.

Not sure they are UK seller, but from ebays UK site

Member since 17-Dec-11 in China

emailed confirmation says Seller information:

栋 许
廣東省 福田区华发北路桑达电子市场2楼 2A069

but listing says
Item location:
Lowfield heath, Crawley, United Kingdom


but they are not asking for the faulty one returned they are asking for £3.50 to send out a replacement.

earthstorm

RFW wrote: »

Also, if it's a Chinese seller they are usually quite keen on not getting bad feedback or low DSRs so can often be quite helpful, so may be worth replying that you don't want to send them any more money. They may just send you a new one anyway.

did contact then to say i was not going to give them any money and just got this back

Hi,
Have you got my last message?
Pls try again.Because all item checked before shipping to you.
I don't think that is a faulty item.
If you have any questions, pls feel free to contact us.
Best Regards

Item vacuum sealed so could never have been checked before shipping

ballisticbrian

This seller wont get very far trying to operate like that in this country.

earthstorm

ballisticbrian wrote: »

This seller cannot operate in this country as they appear to be trying to do.

this is another point i have raised with eBay.

I do have some friends that are chines and reg in china, but their seller contact details show their UK address, but this sellers show an address in china

ballisticbrian

Basically, they've asked you for more money because they didn't get it right.

soolin

In that case I would be stubborn about it. If item location showed the UK, then I would open an NPB case and be prepared to send it back tracked..yes it will cost you money but it will inconvenience them as well. There is also the chance eBay will provide a return label.

Once it has all be finalised I would express my concern at faulty products being shipped in their feedback.

Sometimes cases and feedback change a sellers attitude quite quickly.

Strapped

Please don't put that carp on your poor dog.