Have you tried to claim compensation for flight delays?

sootygyp

I booked a flight to Boston with BA for the 9th October. My flight from Manchester to Heathrow was delayed due to high winds. On arrival at Heathrow there was no plane to take me to Boston. So I was put on a flight to New York. On arrival in New York I was told to make my way to an Hotel, and my flight to Boston would be the following morning. I arrive at my final destination 1 day later than planned. My luggage arrived a day later.
I tried to claim compensation from the airline but they say none is due to me as they had no control over the weather conditions.
This seems totally unfair as I lost a day of my holidays.

NoviceAngel

sootygyp wrote: »

I booked a flight to Boston with BA for the 9th October. My flight from Manchester to Heathrow was delayed due to high winds. On arrival at Heathrow there was no plane to take me to Boston. So I was put on a flight to New York. On arrival in New York I was told to make my way to an Hotel, and my flight to Boston would be the following morning. I arrive at my final destination 1 day later than planned. My luggage arrived a day later.
I tried to claim compensation from the airline but they say none is due to me as they had no control over the weather conditions.
This seems totally unfair as I lost a day of my holidays.

Ok a couple of things, I assume your flight from Heathrow to Boston, was not delayed and left without you?

The first leg of your flight was delayed because of weather, if that is the true cause of the delay then I'm afraid the airline are absolutely correct and you are not due compensation under EC261/2004.

I do sympathise with your delay, but if weather conditions make it too dangerous to fly, then I would rather my flight was delayed and I have some sympathy with the airline.

It doesn't sound like you have a claim I'm afraid.


EDIT ~ You could check your travel insurance, you just might be covered for a missed departure for your second flight?

Garratt

After a 6 hour delay with RyanAir from Birmingham to Derry/Londonderry, just got a cheque in the post today for £194.50!

The delay was due to the landing gear not being able to retract (we took off, and relanded shortly after after the issue was discovered), and I put the case that it was avoidable if proper servicing was in place, unless they could prove otherwise.

Had to challenge it through the CAA, and it was all on hold until I got an email with:

I am writing to you further to our correspondence about [Flight number] with Ryanair on [Date] where we explained we were contacting the airline about your case.

We have received a response from the airline which was based on the relevant law at the time. However there has been a further Court decision which impacts your case. In light of this further court decision, the airline will need to reassess your claim.

To give you some background, you may be aware that on the 11th June 2014 the Court of Appeal issued a decision in the Jet2 v Huzar case and found that ordinary technical problems that cause flight disruption, such as component failure and general wear and tear, should not be considered an ‘extraordinary circumstance’ and compensation would be payable in these cases. Jet2 sought leave to appeal from the Supreme Court.

On 31st October 2014 the Supreme Court announced they had decided to refuse Jet2 permission to appeal the ruling. Therefore the Court of Appeal Judgment applies.

In light of this decision we will now be contacting the airline again about your case and asking them to assess it in line with the recent decision. We will be in contact with you when we have received a response from them. We expect this to be within the next 8 weeks.

That was at the start of November, and then in Jan got:

Due to a recent Court ruling which has extended passenger rights for certain delayed flights, we are receiving a very significant increase in demand for our services which has meant our response time is slower than we would like. We do have a large backlog and out of fairness to all passengers; we are dealing with cases in strict chronological order. I am sorry it has taken so long to reply and I would like to thank you for your continued patience.

We are writing in connection to your complaint with Ryanair, and our email to the airline requesting them to reassess your claim.
We have now received a response from Ryanair, in which they have reconsidered their original decision. The airline has advised that they will contact you directly and will offer you, and your party, compensation for your flight disruption in line with the EC Regulation 261/2004.

Given their amended stance and as it seems the claim has now been resolved, we will close your case file.

:T

plh78

Hi

I'm trying to claim compensation for a delayed Thomas Cook flight in December 2009. Thomas Cook are saying they need proof that I was on the flight. I have already sent them a copy of my booking with my original claim. Has anyone else had this issue with Thomas Cook Airlines? My flight was from Mexico so I will have an exit stamp in my passport if they need any more proof.

NoviceAngel

Hi plh78,

All this is covered in Vaubsns excellent guide

Happychappy

Hi, my other half had to fly to Sydney from Manchester with Emirates, the flight from Manchester was due to leave at 1320 to Dubai with the connecting Emirates flight leaving from Dubai at 0150hrs therefore a turnaround of 1 hour 20 minutes at Dubai and getting into Sydney at 2230hrs

The Manchester flight boarded on time, but then suffered a technical problem? and passengers remained on the aircraft until it took off at 1540hrs, so an initial 2 hours 40 min delay, the flight arrived in Dubai at 0220hrs and missed the connecting flight to Sydney, which left at 0200hrs, Emirates met the passengers and boarded them onto another flight, but to Singapore, with no explanation as to why or what they were planning, this flight left just over an hour later.

When they arrived at Singapore, they then had to wait around four and a half hours till they were put onto an Emirates flight to Sydney arriving at 0730hrs the next day, so instead of arriving in Sydney at the scheduled time of 2230hrs Monday, they arrived at 0730hrs Tuesday!

The passengers were not offered any refreshments at Singapore despite asking at the Emirates desk, as customer services said there was no delay to the flight ? and basically the customer service was poor.

The ticket for the flight bought through Emirates was Manchester to Sydney, not individual tickets and all flights were with Emirates.

Any knowledgable person have an idea if this fits the compensation criteria, I have already filed a complaint and claim, but received a bland response that this may take 30 days to respond ?

Any advice appreciated

Happychappy

glentoran99

Happychappy wrote: »

Hi, my other half had to fly to Sydney from Manchester with Emirates, the flight from Manchester was due to leave at 1320 to Dubai with the connecting Emirates flight leaving from Dubai at 0150hrs therefore a turnaround of 1 hour 20 minutes at Dubai and getting into Sydney at 2230hrs

The Manchester flight boarded on time, but then suffered a technical problem? and passengers remained on the aircraft until it took off at 1540hrs, so an initial 2 hours 40 min delay, the flight arrived in Dubai at 0220hrs and missed the connecting flight to Sydney, which left at 0200hrs, Emirates met the passengers and boarded them onto another flight, but to Singapore, with no explanation as to why or what they were planning, this flight left just over an hour later.

When they arrived at Singapore, they then had to wait around four and a half hours till they were put onto an Emirates flight to Sydney arriving at 0730hrs the next day, so instead of arriving in Sydney at the scheduled time of 2230hrs Monday, they arrived at 0730hrs Tuesday!

The passengers were not offered any refreshments at Singapore despite asking at the Emirates desk, as customer services said there was no delay to the flight ? and basically the customer service was poor.

The ticket for the flight bought through Emirates was Manchester to Sydney, not individual tickets and all flights were with Emirates.

Any knowledgable person have an idea if this fits the compensation criteria, I have already filed a complaint and claim, but received a bland response that this may take 30 days to respond ?

Any advice appreciated

Happychappy

This should give you your answers


https://forums.moneysavingexpert.com/discussion/5042802

Suebp1404

We were delayed just over 7 hours from Manchester to Tenerife with Thomas Cook. I claimed compensation and was turned down. I took the case to the CAA and they advised that I probably would not be entitled to any compensation. As rules started changing I again claimed from the airline, then the CAA. I was last turned down in November 2014 then saw another change in the rules. With nothing to lose I tried once more with the airline and was presented with a lovely letter 2 weeks later telling me I was being awarded £2,270 !! what a Chistmas pressie that was. They tried to give me vouchers but I opted for a bacs payment instead. No probs. The money was in my account within 4 weeks.

julietbravo

I used the MSE claim letter template to request compensation for a second time for a flight that was delayed by over 12 hours in 2013. Bearing in mind we were only going away for four days so this really impacted our time away.

I've just received an email from Monarch to say that each passenger is going to receive a €400 cheque!!

I'm so pleased, thank you MSE because without your template, I wouldn't have tried to claim again!

bubs134

I have been told by Thomson that I cannot claim for my 4hour flight delay because of Repatration of Clients from Kenya, has anyone else had this reason, and should I still go ahead and make a claim through the courts.