Have you tried to claim compensation for flight delays?

NoviceAngel

JPears wrote: »

Yes, because you will need to use the ESCP procedure, as described most thoroughly and comprehensively by our own Dr Watson - see Vauban's guide and the RYANAIR thread.

JP talking about Wizz Air

I was correct, It's a different procedure, it's all in the Ryan Air thread

Good Luck, you're in safe hands with the Dr.

lbeasant

dxc_chappie wrote: »

Search this forum and you will see how useless the CAA are. There is a dedicated thread for Thomson where you will find more information in the faqs on the first page. Basically you have three choices:
1. Determine you own timescale by issuing a NBA
2. Use a no win no fee company
3. Walk away.

If you do get a reply it will most likely be the excuse of 'extraordinary circumstances' so see the faqs for what to do next.

Do you know whether you have to be the lead passenger to claim from Thomson. My son and his girlfriend went on holiday a year ago and were delayed. The girlfriend was the lead passenger. My son claimed for compensation but the case has dragged on and unfortunately my son and his girlfriend have split up. Thomson are now saying that they can only deal with the lead passenger. Is this true?

Vauban

lbeasant wrote: »

Do you know whether you have to be the lead passenger to claim from Thomson. My son and his girlfriend went on holiday a year ago and were delayed. The girlfriend was the lead passenger. My son claimed for compensation but the case has dragged on and unfortunately my son and his girlfriend have split up. Thomson are now saying that they can only deal with the lead passenger. Is this true?

No. It is not true. There is nothing in the Regulation that stipulates this. He should proceed as described in my guide.

NoviceAngel

Vauban wrote: »

No. It is not true. There is nothing in the Regulation that stipulates this. He should proceed as described in my guide.

.....and to take it further, I also believe that it doesn't matter who actually paid for the ticket, be it his girlfriend, him or yourself. This often pops up when it's a business flight paid for and booked by an employer.

belfastgirl1

Just received a cheque for £934.74 (€1200 equivalent) for a delayed April 2011 flight thanks to this very website and the fabulous Martin Lewis. And on my husband's birthday too. Love it!

NoviceAngel

belfastgirl1 wrote: »

Just received a cheque for £934.74 (€1200 equivalent) for a delayed April 2011 flight thanks to this very website and the fabulous Martin Lewis. And on my husband's birthday too. Love it!

Good news indeed, well done

Steve58

I have a flight booked for 10:50am tomorrow morning (Saturday) to Kuala Lumpur and onward to Bali at 9am on Sunday. I received a phone call this evening from Malaysia Airline saying the flight was delayed by 8 hours. Expedia say that as it is a change from the airline they can do nothing. If they change my flight I will have to pay.

I have booked my ticket to Heathrow that I now have to pay to change. I will miss my connecting flight to Bali.

Malaysia Airline say they will sort out my connecting flight when I get to Kuala Lumpur but it appears that the next flight out to Bali from there will be 8 hours after I arrive at Kuala Lumpur at 3 am Monday. This will make me 18 hours late. I am leaving on Wednesday.

There is a disclaimer on the airline website stating that they can change the times of planes. Do I still have any rights?

Caz3121

Steve - https://forums.moneysavingexpert.com/discussion/5173888

RachVG

I was delayed by 3 hours 40 minutes flying from Manchester to Cork on a Friday night last August on Aer Lingus. When I arrived at the airport around 7pm, the 9pm flight I was scheduled to travel on was still showing on the boards as on time, but my travel app was telling me it had been moved to 00.45. I had checked in online and had no checked bags, so went through security. Once through, I couldn't find a single person to ask about the delay, even once the boards updated to confirm the new departure time of 00.45.

Eventually airport staff came and gave a few of us vouchers (£7).

We arrived in Cork at 2.35am instead of 10.35pm and my friend had to come out in the middle of the night to get me. Luckily I'd been able to warn her so she didn't leave home until after I'd boarded in Manchester so she wasn't waiting in Cork the whole time. I was going to a party at her house on Saturday and travelling home on Sunday and I felt so guilty about dragging her out so late the night before she had to play host!!

I logged my complaint immediately when we got home as there seemed to be no reason for weather related delays - nothing else was delayed or cancelled at either end. The Aer Lingus twitter told me it was due to the plane being delayed leaving Cork in the first place for technical reasons.

I received this back:
"Airlines under European Union regulation do not provide compensation for flight delays where a delay is caused by extraordinary circumstances including unscheduled aircraft maintenance, which was the basis for the disruption on this occasion. It is our policy to reimburse customers for reasonable receipted out-of-pocket expenses as a result of the disruption to our maximum liability. Claims of a consequential nature such as lost hotel reservations, etc are not covered.

Unfortunately, we cannot accede to your request for compensation and I regret any disappointment this may cause you."

I didn't believe that, so I lodged a complaint through Bott & Co in September. My complaint was accepted, and a week or so ago I received confirmation that Aer Lingus had agreed to pay my claim. Yesterday £124 popped into my bank account :beer:

Thought I'd post my success story as I know a lot of people (though to be fair, probably not so many on a site like this!) would have just given up once Aer Lingus said their claim didn't apply.

Tyzap

RachVG wrote: »

I was delayed by 3 hours 40 minutes flying from Manchester to Cork on a Friday night last August on Aer Lingus. When I arrived at the airport around 7pm, the 9pm flight I was scheduled to travel on was still showing on the boards as on time, but my travel app was telling me it had been moved to 00.45. I had checked in online and had no checked bags, so went through security. Once through, I couldn't find a single person to ask about the delay, even once the boards updated to confirm the new departure time of 00.45.

Eventually airport staff came and gave a few of us vouchers (£7).

We arrived in Cork at 2.35am instead of 10.35pm and my friend had to come out in the middle of the night to get me. Luckily I'd been able to warn her so she didn't leave home until after I'd boarded in Manchester so she wasn't waiting in Cork the whole time. I was going to a party at her house on Saturday and travelling home on Sunday and I felt so guilty about dragging her out so late the night before she had to play host!!

I logged my complaint immediately when we got home as there seemed to be no reason for weather related delays - nothing else was delayed or cancelled at either end. The Aer Lingus twitter told me it was due to the plane being delayed leaving Cork in the first place for technical reasons.

I received this back:
"Airlines under European Union regulation do not provide compensation for flight delays where a delay is caused by extraordinary circumstances including unscheduled aircraft maintenance, which was the basis for the disruption on this occasion. It is our policy to reimburse customers for reasonable receipted out-of-pocket expenses as a result of the disruption to our maximum liability. Claims of a consequential nature such as lost hotel reservations, etc are not covered.

Unfortunately, we cannot accede to your request for compensation and I regret any disappointment this may cause you."

I didn't believe that, so I lodged a complaint through Bott & Co in September. My complaint was accepted, and a week or so ago I received confirmation that Aer Lingus had agreed to pay my claim. Yesterday £124 popped into my bank account :beer:

Thought I'd post my success story as I know a lot of people (though to be fair, probably not so many on a site like this!) would have just given up once Aer Lingus said their claim didn't apply.

Well done, great result.

If they think unscheduled maintenance is an extraordinary circumstance they really do need to educate themselves. Either that or they were just trying to hoodwink the wrong person in this instance!