Selling your Stuff on Amazon Part 10 - Discussion Thread

rare_stuff

FBThree wrote: »

Hi

Is there any way I can download my open Amazon listings into Excel? I keep fluffing at all the attempts I keep doing!

Thanks

The downloaded file you get does not usually have a file extension so you may have to change the file name to append a.txt on the end of it before you can open it in a spreadsheet.

Might be different with excel, I use openoffice as it's free! :money:

4maxine

All you have to do is click on it and Windows offers a list of programs you might want to use. Just select Excel and voila

chompie

i sold something through Amazon Marketplace 12 days ago, the money went through fine, and i transfered it and sent it the next day (recorded)

today i have received this email from Amazon.

This is to confirm that we have initiated a refund to your buyer, mybuyer@blah, for the sum of £Blah for the following

Order# Blah
Refund for:Blah [Electronics]

We will charge your Amazon Payments account for the refund amount, but credit it for any closing fees incurred as outlined below:

- 15%* of the sales price (10%* for individuals selling Electronics & Photo items or 7%* for pro-merchant subscribers selling Electronics & Photo items)
- Postage administration fees*
- A closing fee of 0.75p* per item for individual sellers

(* plus applicable VAT)

You will find more information relating to Amazon.co.uk Marketplace here:
http://www.amazon.co.uk/exec/obidos/tg/stores/browse/blah

Thank you for your interest in Amazon.co.uk Marketplace.

Amazon.co.uk Marketplace
Sell Your Stuff
http://www.amazon.co.uk/marketplace

!!!!!!

how can this happen?

i've received no emails saying the item is faulty or not received. and now they are just going to take the money from my bank account in 2 days

now the fact is i do not even have enough money in my account to cover this, so if they make me overdrawn i will be pretty peeved

i've got about 5 things that i am due to send out on Amazon at the mo' and i'm wondering what's the point if they can just do this.

does anyone know how this can happen?

i have sent an email this evening but not received a reply yet.

soolin

I have never seen anything like that before and wonder if it might be worth asking about it on the main Amazon selling board?

FBThree

4maxine - seems like it thinks my account does not have sufficient access for this function of Vendornet. I'm only a normal user - are you a pro-seller? I've already tried the "click on it choosing excel" option too - got some message about not being the correct format and headed into junk! Maybe I have old Excel or something.

rare_stuff - hmm I kept getting junk when I tried the *.txt. My OH seems to have managed to do this though ( or so he tells me and will show me when he gets home).

Thanks for your help guys

rare_stuff

chompie wrote: »

i sold something through Amazon Marketplace 12 days ago, the money went through fine, and i transfered it and sent it the next day (recorded)

today i have received this email from Amazon.




!!!!!!

how can this happen?

i've received no emails saying the item is faulty or not received. and now they are just going to take the money from my bank account in 2 days

now the fact is i do not even have enough money in my account to cover this, so if they make me overdrawn i will be pretty peeved

i've got about 5 things that i am due to send out on Amazon at the mo' and i'm wondering what's the point if they can just do this.

does anyone know how this can happen?

i have sent an email this evening but not received a reply yet.

Have you heard back from Amazon? If not give them a call, there is a freephone number.

They may well have sent you an email that was filtered out as spam, so maybe check there as they usually do send an email in the case of an a-z against you, as well as highlighting this on your seller accouunt page just under your feedback.

Good luck!

chompie

they sent me an email saying they are investigating the situation, and will inform me of any updates

rare_stuff

0800 279 6620 option 2, give them a call in the morning and quote the tracking number off your recorded delivery slip.

4maxine

FBTrhee - When you get the "not correct format" just click "yes" and it will work.

funkyfunkymonkey

chompie wrote: »

they sent me an email saying they are investigating the situation, and will inform me of any updates

You can also check for Amazon A-Z Claims on the right hand side of your Seller Account page - just incase emails have not got through to you for whatever reason.

I had this happen to me once (couple of years ago) where someone put in an A-Z claim, I received no emails and it was only when I queried a refund which I had not initiated that I found out it had happened. The customer got their money back and the book arrived shortly afterwards, the customer did not even have to wait the fixed number of days before submitting the claim

FFM