Compensation for delayed flights Discussion Area

Sunshine_and_Roses

Cityboy wrote: »

It is worth arguing if you have a receipt and so long as you know the 'beverage' wasn't alcohol IMO.

Is it advisable to leave cashing the cheque I have received until after I have written to ryanair again? It is the 'full and final settlement' wording that always confusing, if I cash their cheque am I agreeing I am accepting this final offer?

Thanks again for any advice.
-

WinnyWoo

richardw wrote: »

Guardian newspaper publishes easyJet's approach to compensation rights

http://www.guardian.co.uk/money/2011/feb/19/easyjet-compensation-rights

and if you google, this story is listed near the top of the web page http://www.google.co.uk/search?sourceid=chrome&ie=UTF-8&q=easyJet%2Bcompensation%2Bright

Any one had any luck with the EU Claim website mentioned in the Guardian article?

I entered my delay details and it replied that I had a claim for E400 per passenger (total E1200) but it couldn't do anything except sell me a letter to send to the airline!

I will still be left to take court action when they do not payout.

richardw

EuClaim would charge at least 27% of £1200 which is £324 a significant sum of money more details

Article 4: Rate

4.1 The rate for work done under the agreement is 27%, including 17.5% VAT
4.2 Apart from the remuneration payable under Clause 4.1, the Client will be charged € 25/- for administrative work involved in each successfully settled claim.
4.3. All amounts or prices of EUclaim are expressed in Euros, and are inclusive of 17.5% sales tax (VAT), unless expressly stated otherwise in writing.
4.4. EUclaim has the right to charge the debtor (extra-) judicial (collection) costs, and such costs will be fully credited to EUclaim when the debtor makes payment.
4.5 The Client will be charged for all bank or transaction charges incurred for international transfers of the amounts owed to the Client.


On this page http://www.euclaim.co.uk/AboutUs.aspx

they say

If the results of the Calculator are such that you are entitled to a compensation, you can file your claim with EUclaim. After analyzing the actual flight information we can supplement the claim with proof when filing the claim with the airline. We will take care of the whole claim process, and when the airline has paid the claim to us, we will transfer 73% of the compensation amount minus administration fee to your account. Note: we work with No-Win-No-Fee method!
Your right, our promise

If we accept your claim, it is because we doubt the reason of extraordinary circumstance as presented by the airline. If the airline does not convince us of the circumstances and refuses to pay out the claim, we will continue the claim in court.

richardw

Perhaps wait for the outcome of the Sturgeon stay and then reconsider WinnyWoo.

DJFearRoss

richardw wrote: »

Did you get what you were entitled to under Article 9

Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.


?

a) No
b) No
c) No
2.No
3.N/A - i think

DJFearRoss

Cityboy wrote: »

Can you let us have the flight number and date of this incident?

You have been a 'victim' of Ryanair's usual service provision and you are not alone. If you don't want the money, however, then leave well alone, but if you do want an opportunity of possible being compensated for your inconvenience then let's have the answer to my question as a start.

On behalf of Ryanair, we sincerely apologise for the delay to your recent flight the FR8322 from Valencia to London Stansted on the 23rd December 2010.

Just don't get how Ryanair is allowed to break the law. Regardless of whether they now offer to refund my expenses just seems to me irrelevant. I mean, i can't got a rob a back and then if i get caught, say; "well, here's your money back then, now leave me alone"

desiman

I was booked on a scheduled airline which was scheduled to depart from MAN at 2100. The destination was in Asia > 3,500 km.

At 1300, I was advised by the airline that the flight was delayed and the new departure time was 0430, so a delay of 7.5 hours. The airline rep said the check-in for the original 2100 time was 1800-2015, however due to the delay, they were advising people to turn up later if they could and they would open the check-in counters again after 0000 to allow passengers who live close by to check-in later (and more closer to the later departure time).

I decided this wasn't suitable for me and I pressed for accommodation and other 261/2004 rights however I was told they have covered themselves by allowing me to check in later.

They also offered me a re-booking to the same flight, 2 days later, which I took.

Am I still entitled to E600 compensation for the delay or not? I am finding conflicting information about this.

Thanks

bridenham

I was delayed 4 hours for a Flybe flight from Exeter to Manchester in March last year - the reason given was 'staff sickness'. The trip was for a business meeting just for the day, so this was very embarassing. I thought I was home and dry with the standard EU compensation of €240 according to your advice. I exchanged letters with Flybe for several months but they finally stuck to the stance that they were let off the compensation due to 'exceptional circumstances'. I then took my complaint to the AUC and have just received their reply that no compensation is being paid pending court judgements.
The AUC email is very long and I will not try to paste it in here, but if anyone wants chapter and verse I will.
Just be advised that the standard compensation payment is not at present such a done deal as your website sujests.

richardw

Have a read of post nr 1186.

Layla_CK

Hi!

My husband and I were delayed in New York before Xmas due to the snow closing Heathrow.

Due to fly back with Virgin Atlantic whose only help was to rebook our flight home for 3 days later.

We had to book ourselves into a hotel for 3 extra nights, pay for food and drinks etc.

Sent off a claim to Virgin first week of Jan, only had an automated acknowledgement from them and not heard a jot since

Anyone else in the same boat?:(