Compensation for delayed flights Discussion Area

plewis268

Our flight from Murcia to Newcastle (LS524) was on time until 20 minutes before ETA at Newcastle when the captain announced that we would be landing in Manchester for operational reasons. After landing we were told to report to the Jet2 desk, who, at that time did not know what was going on. An hour later we embarked upon a bus bound for Newcastle. We were not offered refreshments of any sort and the bus did not have a toilet. The three hour bus journey made our arrival at Newcastle airport just short of four hours later than our scheduled arrival time, by which time our transport arrangements had to be rearranged and the original ones paid for since the first phone call we were able to make was at about the same time that our flight should have landed. No one of authority from JEt 2 was available to speak to at Manchester, but it was made clear to us that our aircraft was needed to fulfil another flight for which there was no other aircraft available.
Would you please tell us what right we have to compensation? Thank you.

mcmoney

Firstly, thanks to the 'regulars' who patiently and carefully respond to so many enquiries about flight delays. Much appreciated.

Secondly, some advice please on whether I would need to seek any further clarification from Thomson Airways about the “technical” delay reason given in their written handout following a 25-hour delay from Barbados to Birmingham on 10/11 December 2010 (as part of a Thomas Cook/P&O cruise package). Although the ‘care’ part of the delay was adequately dealt with by P&O, I would like to explore Thomson’s obligation under 461/Sturgeon regarding delay compensation.

The reason for delay is stated as:

“The aircraft due to operate your flight suffered a technical problem prior to departure. Ongoing maintenance to resolve this led to the flight operating the following morning at the earliest opportunity”.


Should I accept this bald statement as an indication of exceptional circumstance?

Bunnikins61

Hi Dave

I met you before Christmas when I was seeing Jane's ex, thought you were really nice and wondered if you would like to meet up for a coffee/glass of wine?? Julie x

Diver2

Thanks for all who responded to my previous posts regarding my delayed SAS flight. I've now looked at their website to try and get an office address to write to SAS and they only seem list offices overseas.

Is there any way I can see if they have a some of ltd. co address that I can write to here in the UK? Would I need to search for them at companies house or something?

of course, if someone knows this information already, I would love to hear it.

Thanks in advance

Andy

chris,bournemouth

mcmoney wrote: »

Firstly, thanks to the 'regulars' who patiently and carefully respond to so many enquiries about flight delays. Much appreciated.

Secondly, some advice please on whether I would need to seek any further clarification from Thomson Airways about the “technical” delay reason given in their written handout following a 25-hour delay from Barbados to Birmingham on 10/11 December 2010 (as part of a Thomas Cook/P&O cruise package). Although the ‘care’ part of the delay was adequately dealt with by P&O, I would like to explore Thomson’s obligation under 461/Sturgeon regarding delay compensation.

The reason for delay is stated as:

“The aircraft due to operate your flight suffered a technical problem prior to departure. Ongoing maintenance to resolve this led to the flight operating the following morning at the earliest opportunity”.


Should I accept this bald statement as an indication of exceptional circumstance?

Hi McMoney
Can you tell me how you are getting on with your claim as just come back from a P&O cruise and was held up for nearly 51 hours in Barbados on a Thomson flight!!!
Regards Chris

Sunshine_and_Roses

Quote:
Originally Posted by clareski
I have just received a cheque from Ryanair with an unsigned letter from them, stating the cheque was in full and final settlement, but it only covers accommodation for the three nights delayed, and food off the receipts I sent (and only for one meal per day). There is nothing for beverages, internet use, phone calls, transport etc, which I do not have vat receipts for.

Is it worth fighting this, or should I cash the cheque and be grateful I am only about £150 out of pocket?

If you don't have receipts, it is very difficult to justify your claim without some form of reasonable proof that you actually paid for items covered under Article 9 of EC 261/2004.

That may sound harsh and the Regulation doesn't mention receipts as such but, if you had to reimburse someone for expenses incurred in the course of their employment for example, you too would want some form of proof that the expenses were actually incurred.





Thanks Cityboy for the above reply. I sent another letter to Ryanair asking for an itemised breakdown of what the cheque was for, and also sent a detailed letter with bullet points on what I believe I should have received ie soft drinks, transport to and from the airport, refreshments at the airport etc. They have emailed me the following reply:

I acknowledge receipt of your letter received in our office on the 28th February 2011.

Whilst we sympathise with your view, we regret that our position as set out in the letter dated 18/1/11 remains unaltered.

We are sorry that we cannot be of further assistance with regards to this matter.





Is it time to cash the cheque and cut my losses??

mcmoney

To Chris, Bournemouth

Thanks for pm. Have replied by same route.

mcmoney

mcmoney

Thanks Cityboy,

So a "technical problem" needing "ongoing maintenance" would not necessarily amount to an exceptional circumstance for delay?

I had the impression that airlines always attempted to use or imply technical problem = safety = inevitable delay as a fireproof defence to meeting their obligations to passengers. I am happy to be put right.


mcmoney

richardw

It appears one card some try to play is the 'Alitalia knew the night before about the technical problem, we didn't, so that case isn't relevant'. May be just a brush off technique.

mcmoney

Thanks again Cityboy and richardw. That's helpful.

I can see now why you urge potential claimants that they look to their home insurance legal assistance policies to have their insurer instruct a lawyer to chase down the real facts behind the airline's reasons/excuses for delay; us ordinary punters find it almost impossible to penetrate their armour plated and robotic 'customer services'.

(As an aside, it would be interesting to know if claimants' individual annual home policy premiums rocketed as a result of pursuing a claim this way ..... But maybe that is for a separate thread).

mcmoney