Compensation for delayed flights Discussion Area

JPears

tina1973 wrote: »

Hi Folks.
I hope someone can give me some advice here. Last June we were due to fly back from Paris CDG to Manchester. We get to CDG and after a lot of messing around are told the flight is overbooked and there's no seat for us. There was no other direct flight back so they booked another flight from CDG to Amsterdam and then from there back to Manchester. We were due to arrive back in Manchester, on our original flight, at 1325 but with the flight changes meant we actually arrived back at 2135. We were given food token and a credit of 75Euros each back on a credit card. As we were 8.5 hours late in getting back to Manchester am I right in saying we are due more compensation or is that it? I've run a case through Resolver and got a reply from Air France who say you were given 75Euro each for the flight issues, thank you and goodbye. Should I take this issue further or just settle for the payment we got at CDG last June. Any help / advice would be greatly appreciated. Thank you

You are due principally because you were denied boarding. The fact that you were also delayed merely gives added weigh to your case, a double whammy if you like. You should be due compensation 250euros each person.

Vauban

microsnakey wrote: »

Can someone point me to the part of the EC 261, were it says flights between 3-4 hours 3500km+ receive 300euros. The carrier is saying that because the flight isnt 4 hours delayed I am not allowed compensation

It's the ECJ's Sturgeon Judgement. Delays of between 3-4 only flights over 3500km (only) get 50% of the €600 (ie €300).

Which airline is this? Report them to the CAA for non-compliance.

Silverskin

CAN I CLAIM FOR 2 x FLIGHTS CANCELLED FOR SAME TRIP??Does anyone know if you can successfully claim for 2 x flights cancelled for the same trip?? We flew Flybe from Leeds/Bradford to Jersey via Southampton but upon reaching Southampton our onward flight was cancelled and we were delayed at Southampton for 23 hours. They rebooked us onto a flight early the next day but then they cancelled that flight too at almost departure time and had to rebook us again onto a later flight that day. Flybe have offered us compensation but only for the first flight, does that sound about right??

DrA_Harrogate

My first guess (which is what it is!) is that if your tickets were from your point of departure to your eventual destination then it's probably one enormous delay. Others may disagree. I advise watching this space, meanwhile reading Vauban's guide. I would be tempted to drop this to a nwnf lawyer!

Savvy_Sue

Silverskin wrote: »

CAN I CLAIM FOR 2 x FLIGHTS CANCELLED FOR SAME TRIP??Does anyone know if you can successfully claim for 2 x flights cancelled for the same trip?? We flew Flybe from Leeds/Bradford to Jersey via Southampton but upon reaching Southampton our onward flight was cancelled and we were delayed at Southampton for 23 hours. They rebooked us onto a flight early the next day but then they cancelled that flight too at almost departure time and had to rebook us again onto a later flight that day. Flybe have offered us compensation but only for the first flight, does that sound about right??

DrA_Harrogate wrote: »

My first guess (which is what it is!) is that if your tickets were from your point of departure to your eventual destination then it's probably one enormous delay. Others may disagree. I advise watching this space, meanwhile reading Vauban's guide. I would be tempted to drop this to a nwnf lawyer!

But does it not rather depend on why the flights were cancelled? If it was weather, twice, then Flybe are doing more than they need, aren't they?

Silverskin

"Technical issue with the aircraft" both times

samwardill

Good article in the Sunday Times today on how CAA is failing to enforce EU261. See http://www.thesundaytimes.co.uk/sto/travel/Your_Travel/Tips_and_Advice/article1599205.ece?shareToken=4a9af9efab11c071b1dda3900e0b72c9

countrybelle

Hi all,
My partner and I booked a flight with Thomson leaving Bristol at 6am on 23rd August. When we arrived at the airport at 4am we discovered that there had been a bomb scare late the evening before. The airport was open and we checked in. We were told at the desk our flight was delayed and would fly at 8am. We accepted that, who wouldn't? There was a lot of confusion, eventually check in was closed for a time. We went through security after a wait and watched the boards. We noticed our flight kept getting moved later and later. No information was available Thomson do not have a presence at Bristol. I finally found out from a bristol member of staff Danielle that our plane was in Luton, where it was diverted the night before. They were waiting for a slot to return it to Bristol. However after such a time delay a new pilot and crew had to be located. They called it Operational problems and technical problems. We flew out at 12.15 pm arriving 6 hours late in Lanzerote. We missed the first day of our holiday. Is there a claim for compensation here? Thanks in advance.

yorkiepudmaz

I sent my original complaint letter to BA in January to make a claim. The only response I keep getting is that they are extremely busy and they will get back to me. I have chased once a month since February. Surely it can't take this long!! Anyone else in the same situation with them???

111KAB

yorkie .... suggest you read Vauban's Guide and then issue NBA .... BA are stringing you along.