Compensation for delayed flights Discussion Area

111KAB

Psychosnailz wrote: »

Help

https://forums.moneysavingexpert.com/discussion/5042802


Your post should be on Thomson thread.

Wilster18

Hi,
Looking for some help...I know its a long shot but i'm trying to find someone or a website that will locate my delayed flight ..I was delayed 11 hours from Faro Portugal to UK in 2007..I think it was May or Sept date ish and just hope someone else knows where to look for the flight /number or was actually on the flight.
Does anyone know if travel agents would have a record..many thanks in anticipation.

David_e

Wilster18 wrote: »

Hi,
Looking for some help...I know its a long shot but i'm trying to find someone or a website that will locate my delayed flight ..I was delayed 11 hours from Faro Portugal to UK in 2007..I think it was May or Sept date ish and just hope someone else knows where to look for the flight /number or was actually on the flight.
Does anyone know if travel agents would have a record..many thanks in anticipation.

More than 6 years ago so you'll not be able to take legal action. I'm afraid.

David_e

austin9658 wrote: »

What does mean then? Clearly you can't claim for the compensation that was delayed or cancelled 6 years ago. Being resident of these countries is a different thing.

I think the point is that the EU law is effective for any delays from 2005 but in order to enforce a claim, you rely on local limitation laws which, in the UK, means 6 years maximum.

Caz3121

Psychosnailz wrote: »

I have been trying to claim back expenses along with compensation from Thomson, as our flight from Mexico was delayed 17hrs +. I submitted a complaints form within the required time scale but Thomson have delayed their response for around three months and after several phone calls and emails they have finally responded and told me that I have to claim via my travel insurance.

they may be correct, it depends on what expenses you are trying to claim for. The airline would be responsible for hotel and meals during your 17+ hour wait. The airline is not responsible for expenses at your destination

vik5

Hiya,

My flight was delayed for over 12 hours in May of this year when returning from Turkey to Gatwick on Easyjet.

On the day, the airline crew said that the delay was due to a bird flying into the engine. However, an email I received the following day stated that it was a technical issue with the aircraft and mentioned nothing about the bird.

Would I be eligible for compensation in this instance? Please see below for the full email:

"Delay of your flight 9846 to LGW on 21-MAY-14

We are writing to say how sorry we are for the overnight delay of your flight on 21-MAY-14 to LGW airport. Regrettably this was caused by a technical issue with the aircraft.
Safety is our number one priority and we work hard to ensure that all our aircraft are maintained to a high standard. Unfortunately from time to time technical faults do occur and we always take immediate action to address any issues which on this occasion has meant a delay to your flight.
We recognise the significant inconvenience that this will have caused you and would like to assure you that we strive hard to provide the best possible service to all of our customers and hope that you will give us another chance in the future.
easyJet Customer Services"

Any advice would be greatly appreciated.

Thanks!

Caz3121

vik5 wrote: »

Any advice would be greatly appreciated.

read Vaubans guide on claiming in the Sticky
then, if your questions are not all answered (unlikely as it is very comprehensive) post on the Easyjet thread

Pedro86

Hi
I recently went to Belgrade with WizzAir and the flight landed 3.5 hours late at gone 3am. Reason given at the time was a technical fault on the original inbound flight causing the plane to be replaced and subsequent delay. I have since complained using an MSE template and my response was:

"Thank you for contacting Customer Relations Department. We would like to firstly take this opportunity to express our deepest apologies for all the inconveniences encountered during the delay of our flight W6-4002 on the 15th of October due to sudden technical failure.

In accordance with our General Conditions of Carriage and the operative EU regulations, in case of more than 2 hour delays, Wizz Air shall reimburse passenger's extra costs such as meals, refreshments and two brief telephone costs in reasonable relation to the waiting time upon reception of supplementing invoices.As for the additional expenses listed above, we kindly ask you to forward invoices as an attachment to your reply email email so that we can determine a possible compensation.

Regarding your request of 400.00 EUR compensation per passenger, please consider that Wizz Air as operating air carrier shall not be obliged to pay compensation, if cancellation or long delay is caused by extraordinary circumstances according to Art. 5. par. (3) of Regulation (EC) No 261/2004 of the European Parliament and of the council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Originally Art.5. par. (3) of the Regulation applies to flight cancellations but the European Court of Justice in its judgments concerning compensations for long delays of flights extended the application of Art.5. par. (3), stating that the airline shall not pay compensation for long delays, if the long delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
(the most recent relevant judgment of the court was delivered on 23th October 2012 in joined cases C-581/10 and C-629/10.)"

Do I qualify for compensation if the fault is on the original inbound plane and my flight was delayed as a result?

Thanks in advance!

Caz3121

Vauban's guide should answer any questions
https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban's%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf?dl=0
you are likely to have to take this to court anyway

DJT2014

Hi, i am new to this so unsure if i am posting correct?
We had a 3 hour delay from Menorca to gatwick last month. i have complained to thomas cook and there reply was the flight was delayed 2hrs 58mins so because its not over the qualifying time set out in the regulation i am unable to claim any compensaton. Can i take this any further as even when we landed at gatwick we had problems and they would not let us off the aircraft for another 15 minutes.