Compensation for delayed flights Discussion Area

dixonix

Vauban wrote: »

So what was the cause of the delay?

Nothing more than the standard "technical problems" I'm afraid. However, Monarch flight left Gatwick 3 hrs late and by time crew arrived at Sharm they were "out of time." Monarch had ample time to replace crew at Gatwick with fresh staff so they could return from Sharm as planned without being out of time - dunno for sure?

richardw

NBA is a notice before action.

ANewBeginning

....,.but thought I'd ask anyway.

Our BA flight from Orlando was delayed landing at Gatwick 154 minutes late. Given that we live over 300 miles from Gatwick, this seriously messed with our onward travel plans. Is the 3 hours absolute? Or is there some wiggle room? I've written to BA, and got a 'no' thus far.

I know someone is going to jump on my post, but please be gentle with me...

111KAB

ANewBeginning wrote: »

....-

I know someone is going to jump on my post, but please be gentle with me...

A gentle > hard luck!

llamaman

Dixonix
It looks like we were on the same flight in 2012, with the same outcome on Monday from the CAA and the same reply from Monarch this morning ie "We dont care what the CAA say".

Considering my position and googling around for advice.

I've PMed you if you want to join forces.

Llama

dixonix

llamaman wrote: »

Dixonix
It looks like we were on the same flight in 2012, with the same outcome on Monday from the CAA and the same reply from Monarch this morning ie "We dont care what the CAA say".

Considering my position and googling around for advice.

I've PMed you if you want to join forces.

Llama

1) Yes, Llama looks like a class action from CAA & Monarch. Would not mind but CAA took 9 months('ish) and CAA (2nd rejection) a few hours. Do you have an actual confirmed reason for the delay other than "technical issues?" Will consider further once I had this info.

2) The Pilot on the return flight was mostly to blame for my action by saying on the return flight "don't have a go at the crew - they've been delayed too remember!" Unbelievable, surely it's part of their job!! I was disgusted by his words - Monarch very un-customer friendly.

111KAB

Tonight ......The Martin Lewis Money Show
ITV

Martin Lewis Money Show (Series 3), Episode 3
Today on ITV from 8:00pm to 8:30pm
......... The reclaim store opens its doors again as Martin shows how to claim flight delay compensation.

richardw

Yes had noticed it's on TV again.

Will Martin again say some airlines should be let off their responsibilities because they offer the very cheap fares?

David_e

richardw wrote: »

Will Martin again say some airlines should be let off their responsibilities because they offer the very cheap fares?

Trying to be absolutely objective, I think that relatively large fixed compensation amounts can, in some circumstances, be argued to be excessively punitive.

Perhaps a system that provided for, say, £20 for each hour's delay plus any direct loss arising would be more equitable, while still incentivising airlines to get their act together and minimise delays/cancellations. Of course, that then creates uncertainties in quantifyng losses. What price the loss of a day's holiday, etc.?

Vauban

David_e wrote: »

Trying to be absolutely objective, I think that relatively large fixed compensation amounts can, in some circumstances, be argued to be excessively punitive.

Perhaps a system that provided for, say, £20 for each hour's delay plus any direct loss arising would be more equitable, while still incentivising airlines to get their act together and minimise delays/cancellations. Of course, that then creates uncertainties in quantifyng losses. What price the loss of a day's holiday, etc.?

That would also constitute, I think, damages - for which there is already a well established regime (Montreal). The point about the Regulations, as I understand them, is that they compensate for the loss of time (on the egalitarian principle that my time is worth just as much as yours). It doesn't matter how much you've paid for the ticket, goes the argument, for once you are stuck, you are stuck.