Compensation for delayed flights Discussion Area

skman50

Many thanks to you both

dixonix

Just had my appeal notice from CAA. Monarch delay NOT due to "exceptional circumstances" and the CAA have instructed Monarch to pay up. €600 I reckon as over 3,500 km distance and over 4 hr (20hr delay).

Not there yet as Monarch can still refuse to pay.

Received e-mail from CAA today 16 months after actual delay took place.

Get on board!!

David_e

dixonix wrote: »

Not there yet as Monarch can still refuse to pay.

Received e-mail from CAA today 16 months after actual delay took place.

I would give them 2 weeks and then send an NBA. I hope you do get paid out with no further action but some airlines appear to hold the CAA in the same regard as passengers.

Vauban

dixonix wrote: »

Just had my appeal notice from CAA. Monarch delay NOT due to "exceptional circumstances" and the CAA have instructed Monarch to pay up. €600 I reckon as over 3,500 km distance and over 4 hr (20hr delay).

Not there yet as Monarch can still refuse to pay.

Received e-mail from CAA today 16 months after actual delay took place.

Get on board!!

So what was the cause of the delay?

lucy_wolfenden

our flight was delayed a total of 8.7 hours (using your flight stats website). after originally being delayed due to fog for approx. 2 hours, other flights were able to land, however then due to 'staffing issues' (according to our letter explaining the delay cause) staff were unable to land at insbruck, and we were then transferred to another airport, 2 hours drive away, and were delayed for a further 1.5 hours.


I have a few questions
1. how would we determine/ prove how long the delay was due to 'staffing issues'?
2. should we contact our insurance and claim from them?
3. can we claim from both our insurance (who seems to be offering £150 for the delay) AND through the airline company/ CAA?


I will need to make a claim with my insurance in 21 days.


Thanks Lucy

richardw

If that's your name known to the airline then perhaps delete your post.

Airline representatives and their lawyers are reading this.

David_e

lucy_wolfenden wrote: »

I have a few questions
1. how would we determine/ prove how long the delay was due to 'staffing issues'?
2. should we contact our insurance and claim from them?
3. can we claim from both our insurance (who seems to be offering £150 for the delay) AND through the airline company/ CAA?

Start with the FAQs where the vast majority of queries are answered. If you want assistance, maybe speak to a no win no fee law firm.

barcaza

Read the section about delayed flights. Ryanair Tenerife to Leeds Bradford 10 hour delay due to pilot 'ringing in sick' as advised by Ryanair desk in Tenerife airport. Ryanair claiming this is extraordinary circumstance in generic email sent out. Is it worth trying to claim or are they just trying to 'head off' the complaints letters coming in? they had a plane but no standby pilot

Vauban

barcaza wrote: »

Read the section about delayed flights. Ryanair Tenerife to Leeds Bradford 10 hour delay due to pilot 'ringing in sick' as advised by Ryanair desk in Tenerife airport. Ryanair claiming this is extraordinary circumstance in generic email sent out. Is it worth trying to claim or are they just trying to 'head off' the complaints letters coming in? they had a plane but no standby pilot

I'm sure that they are trying to head of claims yes! Is pilot sickness extraordinary? Consensus on the forum seems to be no - but I bet you would certainly need to take them to court to get your money. This won't be letter writing exercise, as someone once said.

I personally think where they might fail is in the "all reasonable measures test" of the relevant law: they need to show that, even if the cause of the delay was extraordinary, they used "all of their resources" short of an "intolerable sacrifice" to get you home (ie commission another plane, put you on alternative flights, etc).

dixonix

David_e wrote: »

I would give them 2 weeks and then send an NBA. I hope you do get paid out with no further action but some airlines appear to hold the CAA in the same regard as passengers.

Sorry, new to MSE - what' an NBA?