Compensation for delayed flights Discussion Area

katelina

Don't know if this is in the wrong thread but just wanted to know if it was worth my while trying to claim.
We were delayed 5 hours 2 years ago from Manchester to Las Vegas with Virgin. I remember the date but haven't a clue about the flight No, no booking ref etc.
Is there anyway of me finding these details or am I just on a lost cause.

111KAB

katelina wrote: »

Don't know if this is in the wrong thread but just wanted to know if it was worth my while trying to claim.

Yes wrong thread - Yes worth claiming - read Virgin thread and you should never need to post again!

grumpytraveller

My flight was a charter hired from BMI in 2007, the charter company has went bust. BA say I need my boarding pass. Proof of purchase is not enough. This was a football charter with only about 300 on flight.
BA won't answer e mails, insist they can't get the manifesto. Paid cash so no fall back on cc.
Any help gratefully appreciated. They have paid about 20 people an average of £400. But I think asking for boarding pass after 6 years is terrible.

niccox

Hi all

I was wondering if you could help me, we were delayed for just under 11 hrs, I am just going to start my claim and wondered if there is any advice you could give me on how you went about it.
I am not very good at putting pen to paper

Thanks Nicola :j

Vauban

niccox wrote: »

I am not very good at putting pen to paper ...

... Or reading, apparently.

No spoon feeding here, Nicola. Have a read of as many pages as you can, including the FAQs on page one. A lot of effort required on your part.

BrodieBeau

In July 2011 I flew to Las Vegas from Manchester with American Airlines. I had to change in Chicago. I was told at Manchester when I checked in that the flight to Chicago was delayed and that I would therefore miss my connecting flight so would have a greater wait in Chicago.

Annoyingly when I got to Chicago my connecting flight to Las Vegas was still there as it had also been delayed but I was no longer booked onto that flight and had to wait for a later connection. There were technical/maintenance issues with the plane and they had to bring in another plane resulting in further delay. I ended up being in Chicago for approx. 7 hours and arrived in Las Vegas at approx. 11pm, more than 6 hours after I should have arrived.

The problem I have is proving which flight I ended up on from Chicago as although I have a record of the flight I should have been on I don't have the flight number of the plane I actually got although I can surmise using the flight stats website. Will is be enough? I also have some texts from the time charting my delay at Chicago (and my despair at the time!).

Anyone have any views/advice?

Many thanks.

dickinscoll

hello. i am not sure how to fumble my way round these forums so I may be tackling it the wrong way. If so, can someone please put me right. We were taking a package with Saga to Cuba in March and for various reasons we booked our own flights with Air Europa from Gatwick to Madrid to Havana. We were told on arrival at Gatwick that the plane had "gone techie" in Madrid and so there would be a delay and to keep in touch with the information desk/screens and announcements. We sat on the nearest seats to the information desk and constantly went to ask for updates. Eventually there came a point when the flight departure time was going to be over three hours so we were given a food voucher each. At last at 2pm the flight departure was announced, now 4 hours delayed. we mined the queue and eventually got to the front to have our boarding cards/passports checked and we were told that there had been an announcement at 11am that anyone with connections in Madrid had been offloaded and would have to fly the next day. We heard nothing, others heard nothing and we were not told at the information desk either. we had then to go to a desk to rebook for the following day. we had to then pay for a taxi to a hotel, book a hotel for the night, buy food that evening and next morning and pay for the shuttle next day back to Gatwick. We lost a day of the tour and had to pay for a city tour of Havana which had been included.

My husband did not think it was worth claiming anything but I insisted so we contacted Air Europa and eventually got a refund for the shuttle and the hotel (we only had those receipts) They categorically refuse flight delay compensation.

Again my husband thinks it a waste of time to try to claim flight delay compensation. What does anyone think and what is the first step to take please?

jakiw2013

Hi

I recently sent a letter to the airline who promptly wrote back to reject the claim stating the 2 year rule. I was delayed for 19hrs 15 mins flying back from Portugal to Doncaster in 2007. I then wrote to the country where the delay was which is Portugal on the 30 July 2013 and not heard anything back yet?

Should I be chasing this and who do I chase this with?

Any suggestions please.

CharleyFarley

HELP WITH FILING A SMALL CLAIMS COURT CLAIM

Can anyone help.

I have ben through the long and laborious process of contacting the airline without success and now want to raise a small claim but after going onto gov.co.uk and registering to make a claim online I have been thwarted because although I booked the flight in the UK and departed from Manchester the company I am claiming against (Tunisair) do not have a UK address and postcode.

I e mailed the claim support e mail address and have been told I can only claim against a company with a UK address and postcode.

Does anyone know of a different way of claiming?

The airline spent a couple of weeks asking for more and more information after which they sent me an e mail telling me to contact another airline (who I did not fly with and who don't fly from the same terminal as I flew from and don't have the TU prefix of the company I flew with Tunisair)

Went back to them but to say my claim was with them and they are now just ignoring my e mail which I have read receipted so I know they have been received.

Any help would be much appreciated.

Thanks
CHarleyFarley

CharleyFarley

niccox wrote: »

Hi all

I was wondering if you could help me, we were delayed for just under 11 hrs, I am just going to start my claim and wondered if there is any advice you could give me on how you went about it.
I am not very good at putting pen to paper

Thanks Nicola :j

Hi

Have a look at the section on flight compensation on MSE website it has loads of information and even letter templates to help you.

Also provide as much information as you can right at the start of your claim with them otherwise they just keep fobbing you off asking for more and more information.