Compensation for delayed flights Discussion Area

JamesU

CityBoy, I was not very familiar with the legislation surrounding delayed flights and had a nightmarish experience with a 6hr delayed departure "for operational reasons" and due to this, a subsequent 4hr further delay with other booked travel arrangements. Reading through your previous template and posts on this thread has been extremely helpful in clarifying things. So many thanks for your time on the posts in this thread.

The EU regulations on delayed flights and the pending High Court case seem pretty clear cut from what I have read above.

However, I am less sure where one stands when you are actually on holiday for a week with a confirmed return flight which is subsequently rescheduled while you are on the holiday. An e-mail was sent by the airline two days before the return flight date notifying the change, but not received whilst on the one week holiday, and lead to a 4.5hr later departure and disruption on return. Would have been a lot worse of course if the flight time had been brought forward and the flight then missed! Are the airlines allowed to reschedule return flights at such short notice? If any OPs are familair with the EU regulations under these circumstances, it would be useful to know what these are.

JamesU

JamesU

Cityboy wrote: »

Nevertheless, your arrival back at your destination was subject to a delay and you will therefore have to wait until the current challenge to the Sturgeon judgement has been ruled upon. You should however bring the potential claim to the attention of the airline via a letter sent RM special delivery so that they are aware of your possible claim in the pipeline.

So a reschedule to a later time on the return is also classified as a delay. Understood. Just lucky the reschedule on the return flight was a later time rather than earlier or it would be a case of being stranded!

JamesU

adindas

For the above case. Assuming that we have got two form of receipts (example Ticket and Credit Card reciept, etc) for a single accident . could we claim it twice ?
- From the Airlines to pay the accomdation, meals, etc.
- From the insurance we pass the same claim but with another reciept to the travel insurance ?

Let say I also have travel insurance and the travel insurance cover for the delay.

Thank you
ADINDAS

C_Mababejive

A friend had her flight delayed by Vrigin Atlantic for 24 hours due to the plume of doom. Manchester airport was closed for 24 hours on recommendation of whatever aviation authority issues these directives. Her insurance co stalled then eventually blanked her re an insurance payout. Does she have any recourse for compo from Virgin?

dzug1

adindas wrote: »

For the above case. Assuming that we have got two form of receipts (example Ticket and Credit Card reciept, etc) for a single accident . could we claim it twice ?
- From the Airlines to pay the accomdation, meals, etc.
- From the insurance we pass the same claim but with another reciept to the travel insurance ?

Let say I also have travel insurance and the travel insurance cover for the delay.

Thank you
ADINDAS

Travel insurance payments are generally a flat rate per 12 or 24 hours and do not depend on producing receipts - just proof of delay and sometimes of checkin as well

It would not be legitimate to claim accommodation, meals etc from both - but claiming accommodation and meals from one and flat rate from the other is perfectly valid.

dzug1

C_Mababejive wrote: »

A friend had her flight delayed by Vrigin Atlantic for 24 hours due to the plume of doom. Manchester airport was closed for 24 hours on recommendation of whatever aviation authority issues these directives. Her insurance co stalled then eventually blanked her re an insurance payout. Does she have any recourse for compo from Virgin?

As long as Virgin looked after her in the delay then she has no claim on them.

Antony09

Hi,

I am wondering if someone can offer any advice re a complaint we are going to be making to Jet 2 Holidays.

We booked a package holiday with Jet 2 Holidays between 16-23 to Sharm El Sheikh.

On the 23rd, we were due to be picked up from our hotel at 1945hrs as our flight was due to leave at 2210hrs from Sharm. At 1945hrs the rep arrived but to tell us that the flight had been delayed for 3 hours so we were going to be picked up at 2245hrs. As we were all inclusive the hotel were happy with us having food and drinks until we left.

At 2245hrs the rep again arrived, only to tell us that the flight was now delayed until 0400hrs (Egypt Time). We asked him why we were being picked up 5 hours prior to our departure and he told us it was because of check-ins being open but could not tell us if we were going to be given food or drinks for free at the airport, as we were telling him it seemed silly us leaving the Hotel (where we were all inclusive) to the airport where we would have to pay for everything (and we did not have much money left)

We arrived at the airport at 2315hrs and the Jet 2 Holidays Rep Mohammed who had been our rep from the beginning told us to check our bags in, fill in the forms and he would be waiting for us in the departure area and would find out more info re free drinks and food due to lengthily delay. Once we had done all this, we soon realised that Mohammed had made a quick escape and now we joined the other 170 or so people in the departure lounge.

There were no Jet2 represenatives at the airport and the check in staff were just airport staff.

The board was showing our flight leaving 0400+ and our flight back to the UK was the only one delayed (other flights going back to UK such as Monarch were leaving on time).

Myself and a few other people from the hotel who had also booked with Jet 2 Holidays spoke to the Airport Information Staff who said they were going to find out more information regarding free drinks/food, they came back to us and we were told "we have spoken to Jet 2 back in the UK who have told us we will not be giving you anything" and refused to let anyone speak to this 'person'. They did not offer any further support in the next 5 hours we were waiting, even when we asked for bottles of water we were told to buy them.

At around 0400hrs we got on the aircraft and left at around 0430hrs, we got on the plane, the only explanation we were given was due to a delay the aircraft had when it was in Spain earlier that day due to ATC strikes.

To make matters better, we were then told that we had to fly via Prague due to crew times and would need a crew change there, the Captain had been told by staff at Sharm Airport that we were all told... only when they realised the reaction when we were told we had to fly via Prague and that we had no Jet 2 Rep at the airport to tell us anything, the Cabin Crew went over the tannoy and asked if we had been told anything, to which the whole aircraft replied no... did he admittantly say over the tanoy 'I cannot believe how you have been treated and find it appauling'.

Again whilst on the aircraft, we were not even given anything such as a free drink to compensate and we had even booked meals, and were refused a cup of water 'due to it only being a hot drink allowed with the pre-booked meals'.

We eventually arrived home at 1000hrs Manchester time, we had been due to arrive at Manchester for 0200hrs so were around 8 hours delayed, through the whole time we were not even offered a glass of water.

On arrival at Manchester me and my girlfriend went to the Jet 2 desk who basically told us it wasn't Jet 2's fault and they had no responsibility to make sure that we were fed and watered due to it being an ATC strike but agreed that there should have been a Jet2 Rep there (and said they do have them in Sharm) to tell us about what was happening and found it bad that we had not been told anything whatsoever.

Can anyone offer any advice if Jet 2 were supposed to do anything for us? People were quoting laws to the staff whilst in Sharm and entitlements we had.. but they were having none of it and refused to let us speak to anyone in Jet 2.

Is it worth a complaint?

Thanks for the help and sorry if I have rambled on a bit!!!

Antony

richardw

Article 6 of http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

C_Mababejive

You denied yourself a drink of water/food just for the sake of buying it?

DJSirMatthew

First off, been reading part of the thread and Cityboy, you're a great person helping people out here the way you do.

Now for my situation:
My parents in law (Belgians as I) came to visit us in Peru end of April this year. When they left Madrid after 20 minutes one of the engines exploded and they returned to Madrid. They were given food vouchers, hotel etc. and their plane left with approx. 14 h delay. They arrived in Lima in the evening just too late to make the last connection to Arequipa where we live and they had to stay another night in Lima untill 4 am.

My question is: are they eligible for a compensation (my guess they are after reading the thread but that the claim might be put on hold because of the pending ruling (I presume this is not just for the UK but for the mainland as well))? They don't seem to find their boarding passes at this time, how essential are those to get a compensation? And is it already too late to ask for a compensation to Iberia (I read 6 years for small claim court, but I'm wondering if there is another term for contacting and asking the air company themselves).