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Compensation for delayed flights Discussion Area

edited 13 February 2013 at 1:59PM in Flight Delay Compensation
11.9K replies 1.7M views
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  • tripleh_2tripleh_2 Forumite
    190 posts
    Part of the Furniture 100 Posts Combo Breaker
    My daughter was delayed for over 12 hours, from Birmingham to Rhodes in 2011 but put in a hotel at Birmingham airport. The flight operator was Olympic and the carrier was Sky Wings, which I believe was bought by a foreign company. Do you thik she has a claim and who should she make her complaint to? Appreciate any help. Thank you
  • VaubanVauban Forumite
    4.7K posts
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    TripleH wrote: »
    My daughter was delayed for over 12 hours, from Birmingham to Rhodes in 2011 but put in a hotel at Birmingham airport. The flight operator was Olympic and the carrier was Sky Wings, which I believe was bought by a foreign company. Do you thik she has a claim and who should she make her complaint to? Appreciate any help. Thank you

    Given it now appears to be a Greco-Ukrainian company, with no presence in the UK, I think the chances of getting compensation are very slim to none.
  • CompBunnyCompBunny Forumite
    1.1K posts
    Does anyone have a UK address for Small Planet please?

    Is it correct that if they don't have a UK correspondence address then a compensation claim would have to be taken up via the EU small claims court following rejection/being ignored by the airline?
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  • pretzelnutpretzelnut Forumite
    4.3K posts
    arch how do i get the flight delay checker thing to work. I have been trying for 2 weeks.

    I just cant figure it out. Do i need to register an account to be able to go back over 3 years to track my delayed flight as i no longer hold any flights details just the dates from the stamp in my passport.
    :TIs thankful to those who have shared their :T
    :T fortune with those less fortunate :T
    :T than themselves - you know who you are!:T
  • Caz3121Caz3121 Forumite
    14.1K posts
    Part of the Furniture 10,000 Posts Name Dropper
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    pretzelnut wrote: »
    arch how do i get the flight delay checker thing to work. I have been trying for 2 weeks.

    I just cant figure it out. Do i need to register an account to be able to go back over 3 years to track my delayed flight as i no longer hold any flights details just the dates from the stamp in my passport.

    from the FAQs
    Flight Stats Check your delay length time (you may have to register)
  • pretzelnutpretzelnut Forumite
    4.3K posts
    Caz3121 wrote: »
    from the FAQs
    Flight Stats Check your delay length time (you may have to register)

    Im struggling to find our flight.

    We flew back from Turkey (DLM)on the 15th May 2011 to MAN. Our flight was delayed by 5 hours. The reason given at the tie was that the ash cloud had caused problems in the UK and we couldn't fly till the plane arrived from the UK and the flight had been turned around, ready for our departure.

    They knew this before they collected us from our hotel, yet they preceded to pick us all up and once we arrived at the check in desk and was about to go through security the reps handed us a piece of paper stating the situation and then conveniently disappeared. As once past security we couldn't turn back and they couldn't come into help. We were left with No further info, we just had to wait.

    There was 2 adults, 2 children and 1 infant. My 5 month old loved her complimentary KFC however.

    I have no paperwork or flight numbers etc as it was a while ago and i didn't think i needed to keep them :o
    :TIs thankful to those who have shared their :T
    :T fortune with those less fortunate :T
    :T than themselves - you know who you are!:T
  • VaubanVauban Forumite
    4.7K posts
    Seventh Anniversary Combo Breaker
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    There are two TC flights (only) for that day, and both are showing on time.
  • pretzelnutpretzelnut Forumite
    4.3K posts
    Vauban wrote: »
    There are two TC flights (only) for that day, and both are showing on time.

    Its ok I'm being dumb (happens a lot these days) we checked out on the 15th, went through security on the 15th but our flight was due to leave till 1am ish on the 16th.

    I think. I shall have to ask the ex as he has a better memory than I do.

    Ive just checked this date found what i believe may be our flight and the status is UNKNOWN.
    :TIs thankful to those who have shared their :T
    :T fortune with those less fortunate :T
    :T than themselves - you know who you are!:T
  • VaubanVauban Forumite
    4.7K posts
    Seventh Anniversary Combo Breaker
    ✭✭✭✭
    pretzelnut wrote: »
    Its ok I'm being dumb (happens a lot these days) we checked out on the 15th, went through security on the 15th but our flight was due to leave till 1am ish on the 16th.

    I think. I shall have to ask the ex as he has a better memory than I do.

    Ive just checked this date found what i believe may be our flight and the status is UNKNOWN.

    You're welcome.
  • morganamorgana Forumite
    123 posts
    I sent in a claim over a week ago to Thos Cook for a 23 hour delay from Calgary to Manchester in Sept 2011 due to a technical fault. Should I have had an acknowledgement from them ?

    M
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