Compensation for delayed flights Discussion Area

g7tjb

Hi, if the delayed flight was as part of a ski package (through crystal, but flew with Thompson), can we claim? Our outbound flight was delayed 5 hours; inbound 3 hours, on 22 Dec and 29 Dec last year. We received £5 vouchers (outbound), and wrote a letter of complaint, but Crystal weren't interested.

111KAB

g7tjb wrote: »

Hi, if the delayed flight was as part of a ski package (through crystal, but flew with Thompson), can we claim? Our outbound flight was delayed 5 hours; inbound 3 hours, on 22 Dec and 29 Dec last year. We received £5 vouchers (outbound), and wrote a letter of complaint, but Crystal weren't interested.

Yes Thomson responsible (for over 3 hours delay) - post on appropriate thread after reading FAQ's on page one.

g7tjb

Thanks very much. Do I send a letter to Thompson (using your template), or fill in their on-line form? Thank you!

gordbart

Hi,

I have claimed for a TUI flight that was delayed for 48 hours in November 2010 from Jamaica to the UK. This has been ongoing now for about 4 months and TUI are being very difficult. Firstly they insisted that I had the original boarding card for the flight and this had to be included with their claim form. I did not have the original boarding card so I included the other paperwork that I had but we have just had a letter back stating that the claim must be no more than 2 years old quoting the Montreal convention. The reason for the original delay was due to a technical fault with the aircraft on the outbound journey from the UK to Jamaica (24 hours) and then due to the delay, the crew were "Out of Hours" and need 24 hours rest. They did put my Wife and I up for the full 48 hours but we both had to take an additional 2 days off work not to mention the additional car parking charges and the additional Kennel fees for our 2 dogs. I have appealed against the decision with TUI but I am interested if anyone else has had anything similar with them ?

Rgds
Gordon

111KAB

gordbart wrote: »

Hi,

........but I am interested if anyone else has had anything similar with them ?

https://forums.moneysavingexpert.com/discussion/4384699

Liz_del

Liz_del wrote: »

Why won't easyJet accept a credit card statement as proof that we eat in nice following a 3day delay they will pay for the accommodation after much toing and foing but have offered us £3 each as we can't provide receipts

Are we entitled to compensation as well as a refund for accomodation

Caz3121

Liz_del wrote: »

Are we entitled to compensation as well as a refund for accomodation

what was the reason for the delay? In another post you say you were delayed for 3 days, was this at the time of the French strikes?

angie_muscio

Hi All
Having read the article in a newspaper some months ago regarding the possibility of flight compensation, we wrote to Monarch regarding a flight from Alicante to London Gatwick nearly two years ago. We were delayed many hours. Monarch replied and sent us forms to complete. The reply thereafter was,


Our records show that due to wheel damage rendering an aircraft unserviceable andunsafe to fly, there were insufficient aircraft within the fleet to enable usto operate your flight on time. Engineers attended the aircraft andestablished that the number one wheel balance weight had come adrift on landingcausing damage to the wheel heat shield, brake unit and pressure hose. As aconsequence, your departure from Alicante was unavoidably delayed. However, inorder to reduce the delay and minimise disruption, we transferred passengersfrom your flight on to the first available aircraft from within our fleet. Yourflight then departed at the earliest opportunity once the replacement aircrafthad completed its previous flying commitments.



Having considered the factual backgroundof this case, we are satisfied that the disruption was caused by anextraordinary circumstance that could not have reasonably been prevented byMonarch Airlines. We are, therefore, unable to accept your claim forcompensation for the reasons given.

We wrote again ,basically saying this was rubbish .The next reply stated that the current legal interpretation of the Eu regulation means that there are various causes of delay which can be considered extraordinary .The letter then states we may choose to consider further action - but what ??
Any suggestion son where to go next gratefully received.
Thanks
Angie

romanby1

angie_muscio wrote: »

Hi All
Having read the article in a newspaper some months ago regarding the possibility of flight compensation, we wrote to Monarch regarding a flight from Alicante to London Gatwick nearly two years ago. We were delayed many hours. Monarch replied and sent us forms to complete. The reply thereafter was,


Our records show that due to wheel damage rendering an aircraft unserviceable andunsafe to fly, there were insufficient aircraft within the fleet to enable usto operate your flight on time. Engineers attended the aircraft andestablished that the number one wheel balance weight had come adrift on landingcausing damage to the wheel heat shield, brake unit and pressure hose. As aconsequence, your departure from Alicante was unavoidably delayed. However, inorder to reduce the delay and minimise disruption, we transferred passengersfrom your flight on to the first available aircraft from within our fleet. Yourflight then departed at the earliest opportunity once the replacement aircrafthad completed its previous flying commitments.



Having considered the factual backgroundof this case, we are satisfied that the disruption was caused by anextraordinary circumstance that could not have reasonably been prevented byMonarch Airlines. We are, therefore, unable to accept your claim forcompensation for the reasons given.

We wrote again ,basically saying this was rubbish .The next reply stated that the current legal interpretation of the Eu regulation means that there are various causes of delay which can be considered extraordinary .The letter then states we may choose to consider further action - but what ??
Any suggestion son where to go next gratefully received.
Thanks
Angie

The regulations haven't changed. The fact thet they did not have a standby aircraft is their problem. Wheel damage is a regular occurrence.

111KAB

angie_muscio wrote: »

The letter then states we may choose to consider further action - but what ??
Any suggestion son where to go next gratefully received.

1) Dedicated Monarch thread
2) Page one > read FAQ's
3) NBA letter giving 14/21 days to Monarch
4) MCOL application
5) Research, tenacity and patience
6) Should just about get your rightful compensation in time for extra Christmas presents.