Compensation for delayed flights Discussion Area

MarkyMarkD

Caz3121 wrote: »

What was the arrival time - I believe they assess the delay based on the scheduled arrival time v's actual rather than departure delay

Arrived 3 hrs 39 mins late - 2254 instead of 1915. It actually left somewhat later than even the delayed time quoted because it faffed about between the stand and takeoff - probably a problem getting a takeoff slot.

disney_cjd

stu510 wrote: »

Hi we were delayed for 24 hours, we recevied overnight accomodation and limited food vouchers but at no time were we offerred a phone call or given any documentation re our rights. The explanation the pilot gave the day after was a catering van had hit an engine in Barbados the day before and this was the knock on effect, he wasnt sure how that effected the orlando flight but he was upset as the rest of us passengers as they thought they were goign hoem the day earlier.


We were also delayed 5 hours going out, this was due to a problem with the windscreen in the cockpit then we had another delay due to a family of 6 including 4 children under 10 who were not sat together when checked in by law they needed to sat together as they had put 2 of the children on ther own, a crazy situation which should never had made the departure lounge, in the end the ground staff practiculary had to threaten "people to change seats and not travel with family or the plane would not be leaving" was the announcement made !!!

I have sent email to Virgin and im now awaiting their reply.

Am i right to believe i have 2 potential claims for the 600 Euros ?

Anyone had any success getting compensation from Virgin ?

Sorry to hear that - we had the same and you will have more luck getting a date with Cameron Diaz! I then tried EUClaim who are next to useless Taken the two years and they have done sweet FA.

So dont hold your breath

stu510

Now that would be nice, but somehow i cant see it !!!

But will keep you updated.

Although i do think they will offer something as they clearly did not adhere to rules in the case of providing documentation detailing our rights.

sobriquet_2

Hello,

we were due to fly from Humberside airport to Larnaca on 24th July at 17.15 we eventually travelled on 26th July at 17.45.
BAsically we were put up in a hotel in Hull for two nights with the only info arriving on fax or phone calls to the hotel manager.
When we did eventually que to board the plane we were given letters saying that we were delayed due to Technical reasons.
We booked through Thomas Cook and the airline was Eurocypria.
Thomas Cook have offered us a refund for the 2 days of our holiday which we lost and my insurance will pay out- which will help with what I spent in Hull!
Is it likely the airline will pay compensation!

miechivs

Hi everyone,
I would like to know what you think about my situation...
I was due to fly with EasyJet (Edinburgh to Bristol) on 12/08/2010 at 21:30. When we arrived at the airport at 20:00 we saw on the screen that it was delayed until 22:40, no reason was given. At around 22:20 the EasyJet reps told us that 'due to technical failure of the aircraft' we would not be flying out until 03:30 on 13/08/2010. This was delayed further at 03:00 when the screen informed us that we would not be flying out until 04:00 on 13/08/2010. We finally flew out at 04:15 and arrived home safely.
We were each given £6 refreshment vouchers, but all but 1 of the shops was shut for the night. The EasyJet reps told us that they knew about the delay at least an hour before they told us, and they handed us a list of our rights as passengers and said we should claim 250 Euros of compensation as we are entitled to it.
I've phoned and emailed EasyJet explaining the situation in great detail. I'm just wondering if you think Im flogging a dead horse or if you think I should be claiming my compensation as Im entitled? Please let me know, and if you can give me any helpful advice it would be muchly appreciated!
Amy

fubar4164

Hello,

I'm just wondering how many people out there have had any success with their claims?

I'm currently in dispute with Monarch over a 7hr delay (due to "technical faults") in returning from Sharm El Sheik to Gatwick, where they wouldn't even let us into the airport let alone provide refreshments & details of our rights.

So far they've offered me £30 to cover the cost of dinner for 3 people in Egypt, and are disregarding the €1,800 claim that I've also made.

I feel that this is likely to drag on for several months, but before I go to the small claims court I'd like some idea of whether anyone has had any success?

My gut feeling is that they're likely to settle on the steps of the court, as an ex-gratia payment with no admission of liability, but I'd like some sort feedback on whether this is the case.

Thanks

N9eav

Air France lost all 7 pieces of our families luggage recently. It all arrived eventually, but the insurance company paid us £600 and Air France £450 for inconvenience, so we are off to the States again for free almost :j. Good insurance and a decent letter of complaint should get you somewhere....

casacasa

Our flight with Easyjet from Barcelona to Gatwick at 21:35 on 14/08 was cancelled at 21:00. When we collected our baggage and trundled off to re-book, we were told that we stood no chance of a flight to Gatwick until at least Monday 16/08. We said that we would be able to fly to Luton or Stansted provided our costs to get back to Gatwick would be covered. We were assured by the desk clerk that as long as we kept all our recipts this would not be a problem. They then put us up in a hotel and gave us breakfast and we took the 15/08 14:50 flight to Luton.
We hired a car with Europcar (their preferred partner so the cheapest option) for 24hrs and returned it to Gatwick. The total cost, including fuel was about £80.
Easyjet have told us today that because we accepted a flight to a destination other than Gatwick they have no liability for our travel costs in the UK. Surely this can't be right? It would have cost significantly more to put four of us up in Barcelona for another night and the costs for a car were modest. What rights do we have to ensure that we receive re-imbursement of our costs?
I wasn't going to pursue any compensation as such as we were not hugely inconvenienced but now I feel like making them pay every penny that the law says they should. Do I read the regulations correctly that we are entitled to 250Euro in addition to this?

WILLIAM4023

Do I have a legitimate claim for compensation ?
On 6th July 2010 TOM5208 from Luton to Palma was delayed for approx 8 hours, on the return journey TOM5209 from Palma to Luton there was a further 3.15 hour delay. In both cases these were down to technical problems, vouchers for refreshments/meals were given out on both occasions.
I contacted the tour operator, as all passengers were notified we would be issued a letter of delay to enable claims to be processed through travel insurance, but little did I know that any claims are not valid until after a delay of 12 hours. I have just recently received a response, which attached a letter of delay. But my concern was that in short the tour operator did not recognise the ruling made by the European Court of Justice with regaid to compensation being paid in the event of a delay.
Should I still pursue ?

freedman

Do I have a legitamate claim?

TOM4643 from Las Palmas to Gatwick

Due to fly at 21:15 on Saturday 14th

Pilot aborted take off due to technical fault (hydraulic failure)

just over an 18 hour delay as they had to fly an engineer in from Luton to fix it

Given vouchers and put up in hotel for the night. No offer of phone calls or e mail access, and when we arrived at the hotel were told there was no fresh water and we would have to buy from the vending machine!

Fault was genuine I have no doubt and Ive claimed £40.00 via my bank account cover

TIA