Compensation for delayed flights Discussion Area

bellajoyal

can anyone help please?

I can't seem to find my flight number on flightstats.co.uk.
I was leaving Paphos to Glasgow on 27/07/10 we were told we were delayed 2 hours then 3 hours then sent to a hotel over night in Paphos then went to the airport the next day approximately 24 hours delay. I have two departure stamps in my passport on 27/07/10 and 28/07/10 from Paphos.

Does anyone know where else I can find my flight details as I have no emails or flight number but I do have passport stamps and proof that I paid for the holiday and a booking reference.

:T

Caz3121

in flightstats you can view by route and date

for your route and date it shows flight TCX895
scheduled arrival 02:55AM
actual arrival 11:21PM

avnire

avnire wrote: »

I have the same story with Wizzair. Their 6am flight eventually departed at 2.30pm in Budapest and got to London at 3.30pm, nice 8.5 hours delay! I literally had to take an extra day annual leave as I didn't get to work on time, only fell in at 5pm!

I have been corresponding with Wizzair and very "kindly" they offered me 30GBP flight Wizz air flight credit, as.. "with regards to your claim we would like to draw your attention that the flight W6 2201 on June 28, 2011 was delayed due to an unexpected technical problem as a result of bird strike that needed immediate attention in order not to jeopardize the safety of the flight."

Given that the delay was caused by extraordinary circumstances which could not have been avoided, I would not be entitled to any compensation..

I didn't accept that ridiculous offer. For my second response, they are offering me 50GBP cash.. Which is still ridiculous..

Actually I am quite stunned, but at the same time not surprised by the Wizz air's reaction. Any tips or hints about what you think I should do next?

I have looked into my "bird strike" event and found that a Wizz air aircraft suffered a bird strike the day before my flight on a different route (Wizzair Airbus A320-200, registration HA-LWK performing flight W6-1825 from Wroclaw (Poland) to Eindhoven (Netherlands)). The return flight had to be cancelled, the aircraft remained on the ground over night and departed the following day to Katowice (Poland).

My flight was on the following day at 6am from Budapest to London.

Is it possible to check if the same aircraft was scheduled to serve my flight? It might be a repetition, but still not clear for me.. if the delay is a knock on effect of a previous extraordinary event, does that count?

davecullen86

Just received a letter a few days after emailing BA about our 3+ hr delay from LHR to Newark last November. £504'ish about to be sent out via cheque next week - Thats a nice wedding present just in time for next weekend - Thanks Martin & Team! :T

maghater

avnire wrote: »

I have looked into my "bird strike" event and found that a Wizz air aircraft suffered a bird strike the day before my flight on a different route (Wizzair Airbus A320-200, registration HA-LWK performing flight W6-1825 from Wroclaw (Poland) to Eindhoven (Netherlands)). The return flight had to be cancelled, the aircraft remained on the ground over night and departed the following day to Katowice (Poland).

My flight was on the following day at 6am from Budapest to London.

Is it possible to check if the same aircraft was scheduled to serve my flight? It might be a repetition, but still not clear for me.. if the delay is a knock on effect of a previous extraordinary event, does that count?[/QUOTE I don't really think that a bird strike can be regarded as an ec if you look at Wallentin. It would def. described as an incident that is inherent in the normal exercise of the activity of the air carrier. Also even if it was an ec this would only apply to a particular aircraft on a particular day.

avnire

Thanks a lot Maghater! I am just reading up on the "European Court case of Wallentin-Hermann v Alitalia" - haven't heard about this case before.

From your reply I guess there are two important points I can take: bird strike and technical failure as a result of it, doesn't always count as an EC. This is quite clear from this case - "The court's reasoning recognised that airlines invariably face technical problems. Checking for, and fixing these, is an inherent part of their business."

Even though bid strikes are not rare, on the other hand they are not preventable either - I guess that's why they are pushing for calling it as an EC.

Also, the aircraft should have arrived the night before my early flight. If it's true that EC only apply to a particular aircraft on a particular day, Wizz air is wrong about rejecting my claim.

I'll gather my thoughts and write a stropy email to them. Thanks again.

oar1979

I am looking to submit a claim following a 7.5 hour delay to our flight from Orlando to Manchester in January. It was at the time of the heavy snow but there was no suggestion that weather was involved by the reps or the airline.

Firstly we got a text message the day before stating the flight had been down graded and would be departing 2 hours behind schedule but that we should check in as normal. Given that Sanford is in the middle of nowhere and the car needed returning we did as the message said. (i have a screen shot of the text message)

When we checked in we were informed there was a 7.5 hour delay on the flight (indeed it hadnt at that point left the UK).

We were given a $10 food voucher each (not that anything was under $10) and we heard nothing more until called for boarding at the new time 7.5 hours late. The plane actually arrived 2.5 hours before departure but we were told locally that there was no boarding because the crew were not there.

When we did board the captain said the delay was due to a technical fault on the incoming aircraft.

So what would be the route cause - the down grading of the original flight or the technical fault.

In this instance what might down grading mean I can only seem to find reference to downgrading in terms of changing 1st class to economy but this obviously isnt the same?

Caz3121

were you booked in a premium class and were downgraded to economy? if not the downgrading seems to be a red herring (it probably meant they swapped the aircraft)
You have a delay of over 3 hours which could entitle you to compensation. It sounds like the delay was caused elsewhere rather than on your rotation so would suggest you read the FAQs and the thread for the airline concerned over what steps you take next

tortoise77

Can anyone assist with whether I can made a claim? My Air Canada flight (from London Heathrow to Portland, US - via San Francisco) was delayed leaving London, meaning I missed my connection at San Fran, meaning I had to get a later flight out of San Fran and arrived at Portland over 3 hours late.
Thanks

gulbrain

My wife and I were on a flight in Feb 2008 (American Airlines #55 : Manchester -> Chicago).
It departed more or less on time, but landed in Manchester shortly afterwards due to mechanical failures.
We were then rebooked on the equivalent flight the following day. They provided meals and accommodation for the 24 hours we spent in Manchester.

We complained about the delay to AA at the time, but got nothing.

Is this entitled to compensation under the EU legislation ?
If so, is this a long delay ? a cancellation ? a rescheduling ? something else ?

You'll have to reconstruct the link manually, but the event made the news at:
news.bbc.co.uk /1/hi/england/manchester/7260747.stm

I don't suppose any other passengers managed to get anywhere with a compensation claim ?

Thanks,
Tim