Compensation for delayed flights Discussion Area

fidgetbuzz

and thinking about it - i am puzzled as to how easyjet have my bank details - did I make a direct payment - and are they storing my bank details - is this legal?

Sparkym_2

Hello all,

I'm not sure if I have cause to claim compensation, but looking at Martin's page on delays, it seems as though I may.

I was flying with Thomas Cook from Glasgow Airport to Puerta Plata, Dominican Republic, on Tuesday, June 29th with Thomas Cook. The flight was scheduled to takeoff at 9am, and our tickets instructed us to be at the airoprt 4 hours prior to this time.

Having arrived at the airport at 5.00 am, my girlfriend and I waited out the 4 hours, only to be told at 9.15 that there was a delay of 1 hour - due to a fault with the engine. A part was being flown from Manchester Airport.

We were given a £5 voucher for food and drink (which wasn't even accepted by all outlets) and told to wait for more information. 2 hours later and still no information saw some customers arguing to find out more. Eventually we were told the part was still on its way. an hour later the part arrived, and we were told 30 minutes. Another hour on we were told the part had been fitted, but tests had to be ran. 2 and a half hours later the flight took off.

I suppose my main gripe is the fact that staff must have known all along that the part was still being sourced, then would need to be flown up, then would need to be fotted, and then tests ran. It seems to me that they must have known all along that it would take much longer than one hour, and could have told us earlier than 9.15.

Once on the flight we were offered a complimentary drink.

Do I have a case for compensation? 5 and 1/2 hour delay, along with the time difference meant we arrived at out hotel at 10.00pm, as opposed to 5.00pm. I felt as though I missed a day of my holiday.

To make matters worse, having booked ther holiday in January, we recieved a letter in May informing us that the return flight time had changed, and that the return plane would be smaller, with less leg room and no seat back entertainment. Our rep told us this was because there were less people returning, meaning the larger plane would not be at capacity. I was really annoyed.

Apologies for the essay, however I just wanted to give a full picture. Any advice is really appreciated.

Thanks!

fred_up

Sparkym wrote: »

Hello all,

I'm not sure if I have cause to claim compensation, but looking at Martin's page on delays, it seems as though I may.

I was flying with Thomas Cook from Glasgow Airport to Puerta Plata, Dominican Republic, on Tuesday, June 29th with Thomas Cook. The flight was scheduled to takeoff at 9am, and our tickets instructed us to be at the airoprt 4 hours prior to this time.

Having arrived at the airport at 5.00 am, my girlfriend and I waited out the 4 hours, only to be told at 9.15 that there was a delay of 1 hour - due to a fault with the engine. A part was being flown from Manchester Airport.

We were given a £5 voucher for food and drink (which wasn't even accepted by all outlets) and told to wait for more information. 2 hours later and still no information saw some customers arguing to find out more. Eventually we were told the part was still on its way. an hour later the part arrived, and we were told 30 minutes. Another hour on we were told the part had been fitted, but tests had to be ran. 2 and a half hours later the flight took off.

I suppose my main gripe is the fact that staff must have known all along that the part was still being sourced, then would need to be flown up, then would need to be fotted, and then tests ran. It seems to me that they must have known all along that it would take much longer than one hour, and could have told us earlier than 9.15.

Once on the flight we were offered a complimentary drink.

Do I have a case for compensation? 5 and 1/2 hour delay, along with the time difference meant we arrived at out hotel at 10.00pm, as opposed to 5.00pm. I felt as though I missed a day of my holiday.

To make matters worse, having booked ther holiday in January, we recieved a letter in May informing us that the return flight time had changed, and that the return plane would be smaller, with less leg room and no seat back entertainment. Our rep told us this was because there were less people returning, meaning the larger plane would not be at capacity. I was really annoyed.

Apologies for the essay, however I just wanted to give a full picture. Any advice is really appreciated.

Thanks!

I was also on that same flight. So keep in touch (via this board) on how you get on.

I will use Cityboy's letter template (thanks mate).

minnieuk

My son was on an Easyjet flight from Crete yesterday that was delayed for over 7 hours. I feel he has a good case for compensation. He was told by staff in Crete that the delay was initially due to a technical fault (their plane was delayed taking off from Gatwick on its oubound filght) then the crew were unavailable. Some mention was also made of a strike in French airspace although I can't find any evidence to support that occuring yesterday. Does any of this constitute extraordinary circumstances?
I've read through as much info as I can on the subject and have drafted a letter from the information given by Cityboy above. On the facts page about the compensation on this website it says you may have to pursue the claim throught the departure country - I notice on this thread that people are talking about the county court. What is the correct approach - do I write asking for compensation then threaten court action in this country? Is it likely I will actually have to start court action and if so do I need legal representation or can I just provide the evidence myself?

quirkygeek

Hi everyone, was wondering if you could give me some advice.

I was flying back from Rhodes, Greece last night, on a Thomas Cook flight. Now, thanks to my friend's mum we'd been made aware that Gatwick was experiencing a lot of delays, but our flight was listed as on time.

When we got to the front of the check-in queue, we were told it was a four hour delay - but we weren't originally given a reason why. We were offered free food and drink - but they didn't tell us where it was, and we had to go find it for ourselves. And they didn't offer us a free phone call, which according to the article, they were supposed to.

To make matters worse, there was no one in the airport for us to ask what was going on or what the actual problem with the flight was. We were further delayed by a delay getting the bags on and off the flight, and by this time it was 2:30am local time, four and a half hours after scheduled take-off.

Eventually the pilot revealed it was a combination of the Gatwick delay plus a "technical issue" that required a phone call to the plane's manufacturer to check which was the reason for the delay.

My problem is, is because it was "technical fault", am I still able to claim compensation? Especially given that no one actually told us what was going on. There were families with small children around and everyone was having to sleep on the floor in the terminal.

fred_up

Really silly question, but who do I claim?

Is it:
Tomas Cook Retail Ltd (the shop)
Tomas Cook Retail Ltd (head office)
Thomas Cook - travel package operator
Thomas Cook Airlines

fred_up

Cityboy wrote: »

Depends on the nature of your claim. Perhaps you could enlighten us?

I was on the same flight as mentioned in #586.

I am using your template letter - thanks very much for that.

It is with just four places to contact, I don't want to get pushed from pillar to post with each denying liability.

I,_Brian

Terribly sorry to have to ask for advice and assistance, but had a nightmare time travelling with Easyjet:

Sitaution: Family of 5 flying Inverness to Gatwick with Flybe, then Gatwick to Malaga with Easyjet - return journey booked was Easyjet to Gatwick, Flybe to Inverness.

1. Easyjet flight out to Malaga delayed 8 hours and 45 minutes (scheduled for take-off 13:00, actual take-off 20:45)
2. Easyjet flight back to Gatwick delayed 2.5 hours, resulting in missed connection with Flybe, having to book a hotel (£260), then book a new flight with Flybe (£900!).

Got back yesterday and am still tired and disorientated, but would be grateful for any advice - already started going through the posts on this thread, but there are a lot of them to go through!

Reading Martin's article, we'd have to claim via the Spanish authorities?

Sorry, still somewhat confused.

PS - Google search suggests London to Malaga is 1,678 km
PPS - Reason for delays both times was no crew available

JeremyK_2

Cheers to Cityboy for the template letter! I'm using it for Jet2.com. Anyone tried them before? I'll see how they respond. They were actually pretty good the way they handled it on the day, but rights is rights!

The flight was LS266 from Malaga to Leeds on Saturday (17th) night. It should have left at 20:45 but left at 01:33 (just shy of 5 hours).

They told us pretty quick about the problem (due to technical problem with original plane and having to wait for another one, by which time the Spanish wouldn't provide alternative times due to a work to rule going on at the moment). They also gave us voucher for €8 each.

It looks to me as though the distance is 1,910 miles, so am I right in thinking that the compensation is €400 each?

We had a taxi booked to take us home from the airport who came when we finally arrived, but he had to cancel another job to come and get us. Whilst he didn't charge us any extra, could I ask for some additional recompense for the taxi as well?

Cheers
Jeremy

I,_Brian

Many thanks for the reply, Cityboy - just realised was probably just less than 3 hours for the outbound flight, but will see if I can use your excellent template to help pursue this further. At least the compensation - if delivered - should allow for coverage of the costs incurred, hotels, and 2 x Flybe bookings.

Anyway, many thanks for your help and attention on this - very much appreciated.