Compensation for delayed flights Discussion Area

I,_Brian

jahamh wrote: »

Excuse was that ATC had been suspended due to the French military firing live missiles into the Bay of Biscay.

This is *exactly* what the captain on our first delayed flight claimed on taking off on July 10th 2010.

However, according to the Easyjet crew, and the information desk representing Easyjet, the issue was entirely because there was no crew available.

In fact, on our return flight (also delayed) the flight steward told us that at present Easyjet have more flights scheduled than they actually have crews for!

Which possibly explains the fact that no less than 12 Easyjet flights were delayed or cancelled on July 10th before we took off - and no other airline had any.

I,_Brian

No problem - as the amount appears to be over the small claims limit (5 x Euro 400) looks like it would have to be via the courts. Oh, joy, but if necessary, will chase it to conclusion.

Doa_3

Booking reference is K057578T.

Original flight details
Glasgow - Dalaman
Flight no:- TCX536K
Departure time :- 17:20
Departure date :- 2/07/10

I received an answer phone message on 1/07/10 after my work I followed this up with a phone call to the King street branch I booked with & they instructed me to pop in after my work on the day of departure to pick up a letter stating that the flight details had changed,
Flight TCX536K would now take off at 18:35 on 2/07/10 & the return flight would change by going 65 minutes later than originally stated.


We arrived at Glasgow International airport just after PM to find flight delayed till 19:20, we checked bags & went through to departures and await call to go to gate this happened at 18:40 we waited and then the screen changed and now said update at 20:00....then 21:00 ....one guy found out we had a technical fault with the plane & that we would maybe have to wait till after midnight to fly ....also found out the plane was from another company Lithuanian I believe.
Turned out we would not be flying on the 2nd July & were to off load our luggage & be put in a hotel for the night .....this was after we had watched 2 other later Dalaman Thomas Cook flights depart on time and Thomas Cook was written on the side of both of these aircraft.

We were guided down to reclaim our bags & a further 40-50 minute wait to get bags now some people were really getting upset by this time & I noticed two armed police were mulling around the baggage reclaim.
Bags collected the buses were at the other end of GAA so onto them everyone gets & after a head count the 3 coaches set off too Renfrew to a hotel on the Paisley road west & cued outside it in the rain to check in.
Thomas Cook supplying a buffet Scotch Pie or Bridies & beans not much use to my vegetarian wife who was told by the hotel staff that thats all the would be provided there was no alternative.
Up to bed around 1 am till our 5 am pick up to go back too the airport to catch our now 7 am flight on 3rd July...checked bags back in & got £10 meal vouchers per person to spend in any food & beverages outlet in the airport trouble was we got through checking at 06:15 & flight was 07:00 so we made our way to the gate & I stopped in at WHSmiths for juice & crisps only to be told WHSmiths don't take vouchers (was told bill for previous vouchers must not have been paid)
So down to the gate we went along with the rest of the wearying holidaymaker's
We get through the gate boarding pass & passport checked we are nearly on the plane at last but we are on the gangway & not moving must have been a full 30 min's minimum to be told all back up into the airport the aircraft had developed another technical fault
Now some of the passengers were getting very angry & now the police were called to the gate ...two passengers checked off the flight so this meant looking for there luggage more delay
Eventually we got on the plane only to sit for a further 40 min's and were told that we were waiting on two passengers , then we were told they had been booked off the flight the previous night
This did not go down well & one man totally lost the plot(due to the stress of the previous days events) & demanded to be taken off the flight with his wife we could all see a further delay but after 5 min's more he was talked back on & we went on our way take off time 09:05.

We were able to spend our food vouchers on the plane but the food was disgusting they came round with complementary meals later on on the flight my wife asked for the veggitarian option & she was told to pick the meat out of the one she was given this was said by a Thomas Cook Stewardess.

We also had to endure a one hour delay on the return journey.

We are aware of the EU Regulations 261/2004 and that we are entitled to compensation & are aware of the amounts involved.

I sent this to Thomas Cook my tour operator, are these the correct people to send it too, as Thomas Cook chartered another companies aircraft to do the above flight.

any help welcome

I,_Brian

Cityboy wrote: »

Small claims limit is £5000 so you will be allocated to that track. See page 4 of http://www.hmcourts-service.gov.uk/cms/files/n149_web_1105.pdf

Ah, excellent - though the limit was about £800. That sounds more reasonable.

munkybusiness_2

I was booked on flight TOM217 flying with thomson from sharm el sheikh to bournemouth on 30th june 2010. We were meant to depart at 22.05 local time. We were told at this time via the screen that the flight had actually departed whilst we were still in the departure lounge! The status contined to alternate between delayed and departured for hours. All this time we were not informed anything as sharm el sheikh is a military airport so thomson reps were not allowed in the airport. After hours of this, with airport staff telling us nothing, we were told at 2am that the flight was cancelled and we would be sent to a hotel. We were then told we had to wait an hour to collect some pizza and a drink before heading to the hotel. At that time in the morning we really wanted sleep more than pizza! Anyway we were told the reason was technical difficulties and they were flying in an engineer to fix the plane and we were told that we would be flying at midnight the following evening. We were brought back to the airport 2 hours before this flight the next evening and waited again only for the same thing to happen again! at 2am this time we were told that they were waiting for confirmation from the pilot that the plane was safe. so we waited, they then said he would be coming down with the crew to explain the situation. After waiting another hour he eventually came down and said that there was a problem with the hydraulics and they would be sending out a rescue plane the following day. So we were sent again to a hotel at 5am only to be told that we had to wake at 9am to find out what was going on. The information provided at 9am said that our flight would leave at 9.30pm. An update at 3pm said it would now leave at 2am. So eventually we left..later than 2am obviously but in the early hours of that morning, after 52 hours delay..
To make matters worse, we missed a flight to paris that was meant to depart the day after we got back to bournemouth. New flights were booked once we were assured that we would leave at midnight so when that flight was cancelled again, we missed the second lot of paris flights and had to book a third.
Thomson have denied that they owe any compensation despite me saying that i had read it up in the EU travel directory, because it was technical so "wasn't their fault".
Im sorry about the essay but im only 20 and this was my first holiday abroad without parents and i dont really know how to go about getting any further.. Thanks very much

carrie86

Hi, my boyfriend and i were due to fly from berlin - bristol last sunday with easyjet, when we got to the airport we were informed at check in that our flight had been cancelled, when i asked why the girl at the desk, who did not work for easyjet said 'staff sickness'. there was nobody from easyjet at the airport to speak to, or help with rearranging flights, the number given on the easyjet desk (closed) for the helpline was a recorded message in german, and underneath the helpline number it was printed that sunday opening hrs were 9-5 (it was 8pm).

we eventually got a parent to change our flight on the easyjet website (the airport internet didn't work) but the soonest flight we could get was 48 hrs later on tues eve. there was no option to transfer on to an earlier flight to an alternative airport. we didn't dare risk not transferring to that flight and coming back the next day to see if we could go sooner as nobody in the airport could tell us if there would be anyone from easyjet in the next day!

i have contacted easyjet and they have said they will pay for our meals and transport to the airport, but are refusing to pay compensation as they say it was due to a 'techinical difficulty' which was an 'extraordinary circumstance'. from what i have read on here i am lead to understand that this does not count as such, i have emailed them back stating the regulation and the european court of justice ruling, if they still refuse, what should i do next?

any advice appreciated

rd6821

Hello all,

I wasn't aware of being able to claim compensation on flights so I'd like so advice on whether I can claim it on my most recent cancelled flight. I was scheduled to fly from Newcastle to Bristol with EasyJet on July 9 at 1930. The flight was cancelled whilst I was waiting in the departure lounge. The reason given was that a fuel leak, discovered on Thursday July 8 was scheduled to be fixed but had not been due to the engineer not bringing the correct tools with them or something along these lines. The EasyJet desk said I would be transferred to a hotel and put up for the night, and put on the next flight which was 0700 on Saturday 10 July. However, due to other commitments necessitating my return to Bristol that evening, I requested to be placed on a delayed flight to London Stansted. I made my own way back via train to Bristol before getting a taxi to my house, and arriving at 1230. The original flight was meant to arrive at Bristol airport at 2035. Does this mean I'd be entitled to compensation, on top of the extra travel expenses (which it seems EasyJet are going to pay)?

If so, how does one go about claiming compensation from EasyJet?...Is it just through email? This is the method I have used to initiate the claim for my travel expenses.

Many thanks.

duckegguk

My partner and I came back on a flight from Pula, Croatia to Birmingham yesterday with Thomson. It was a package deal with flights but the return flight was delayed by 10 hours and 37 minutes (I know this precisely because they gave me a letter when I got off the plane) due to a technical fault. I've looked at all the advice on here and as far as I am aware they owe both of us compensation for the delay.

I phoned Thomson just now and they said all they can do is issue the letter and I have to contact my insurance which I don't think is right. I was going to phone the AUC but they are only open until 14:30 so was hoping for some advice from here of if I'm right to proceed since my insurance dosn't cover flight delays.

The AUC customer advice have short opening hours & Thursday is the last day of the week I can contact them which I might not be able to do because I'm going to be busy at work tomorrow, I was wondering if I could get some further advice from here?

Thanks

duckegguk

Thanks for that Cityboy, the letter template will be very useful though can't decide if I should go for the Luv & Kisses or a more traditional sign off :-)

munkybusiness_2

Cityboy wrote: »

This would be for cancellation compensation amounting to 400 euros per passenger. The airline has a possibility of proving a defence of 'extraordinary circumstances' in respect to your claim.

Thanks very much, ill use the template you have supplied previously. I have used the great circle mapper to calculate the distance between the two airports and it is 3954km so would that not put us in the largest compensation bracket and mean we are entitled to 600 euros each?