Compensation for delayed flights Discussion Area

Mark2spark

111KAB wrote: »

I list the last 4 months of bird strikes from a web site which features a low percentage of the recorded strikes.


Easyjet A319 at Isle of Man on Jan 2nd 2013, bird strike

I've cut it short 111KAB

What are the I's, A's and C's denoting please?

JPears

Cheers Mark2, I ran out of space anyways!! Claim in - BOOM!!

tinkerbellkirst

Mark2spark wrote: »

IMO you write one more time and state that engine faults are not EC's as per the ECJ ruling, urging them to reconsider, or else you'll issue court proceedings.
In the meantime write to the CAA so that you have some sort of back up of the tech fault by the time you reach court. The reply will take several months, but the court date, if defended, will also take that long.

Sounds like a good plan, thankyou for your response.

What do i write to the CAA? What will they give me to back it up? Will they look into the fault on the plane.

Im not really bothered how long it takes but due to their heel dragging and general poor Customer Service im not letting them back me down so easily.

Thankyou for your reply.

Kirsty

tinkerbellkirst

No problem RE above, found the templater for CAA

Thanks
Kirsty

Claire55

Can anyone help? I'm beginning to think I imagined the delay! I can find no departure either late on the Sunday or in the early hours of Monday on the Flightstats site. Re post 3160!!

111KAB

Mark2spark wrote: »

I've cut it short 111KAB

What are the I's, A's and C's denoting please?

In aviation terms I - incident, A - accident, C - crash. Generally incident basically means something (often minor) happened, accident means someone received a small injury or in this case, more likely, slight damage occurred to the plane, crash means, again, in this scenario a bird strike caused the plane say to leave the runway on departure although it doesn't mean major damage. For other reasons I am currently investigating the percentage of technical problems mentioned on this website (to back up rejection of extraordinary circumstances) and most of the airlines (suprise suprise but not unexpected) do not log a high percentage of 'mishaps' akin I suppose to how many of us report a scratch on our car ie why should they?
Therefore the list of bird strikes I copied is only a small percentage of the I A or C's that occured.

thalia22

Gobbledegeek wrote: »

Back in 2006 I was delayed for 3+ hours on an Iberia flight from Madrid to Rome. I sent a pro-forma letter to their office in Madrid. Thank you thalia22 for the contact address and other useful information. Today I received a reply via email. It reads as follows:

"Please accept my apologies for theinconvenience we might have caused you due to the flight delay. We know howimportant it is to our passengers that the scheduled time is observed on a trip,and make every effort to achieve this.

On this occasion your flight was late due todelays on previous stopovers that altered the day’s flight schedule. We striveto do everything we can to minimise disruptions and provide the fastest way foryou to reach your destination, depending on the available alternatives. Weanalyse delays and cancellations every day and prepare improvement plans forthese situations. Please accept my sincere apologies if the information or helpwe provided was not satisfactory.

Whenever an incident occurs during a departurethat causes a delay of more than two hours in the arrival at destination, weprovide you with the information we have to hand and the necessary assistance.

To reduce any inconvenience caused by thedelay, we offer a snack service adapted to the offer available at the airport.

Thank you again for contacting us. Yourassistance allows us to improve our service. We hope we continue toenjoy your trust".

Is this the end of the matter or is there anything else I can do?

This is a typical refusal response, from presumably Iberia Airlines. They are fully responsible, and cannot utilise that get out, EU261/2004 is clear, you are entitled to compensation defined, as dependent on how late was your arrival at the final desitination. Clearly scheduling, and the running of aircraft to timetables, is within the control of the airline. I would continue to persue your ligitimate claim, however I suspect it will be a long drawn out battle. Get the CAA to take it up with the Spanish Regulator the AESA, who will investigate, and define what it considers to be either upholding your claim, or rejecting your claim based on their full investigatio. They write to Iberia, ask for the specific details, investigate, then make their judgement, this will be useful if you have to proceed to Court like me. Note: they have not claimed Extraordinary Circumstances, or technical reasons ?.
As youu not have specified dates, from your information you appear to be outside the UK legal timev limit of 6 years, not sure what the Spanish time period is, so you might well be out of time period.?


My posts are not advice and only my opinion.
hope this helps Ronny J

Tiggifarfar.

Thanks for the contributions on here, I've done my template to Thomas Cook Airlines and will be sending off today. Only small detail was that I couldn't find my booking reference number, but they should have records, right? It was back in 2008 after all.

My sister in law (also on the same flight with her fam) will be sending a near identical letter at the same time so hope that doesn't jeopardise things. I had to share this info with her.

caffinebassman

I see from the FAQ (thanks blindman and Mark2spark) that a small number of claims have been conceded by some airlines though with mixed information.

This got me wondering what criteria airlines are using to choose where they pay out and where they don't.

The cynic in me guesses that they may even concede to some passengers in a flight and not others depending on how hard you fight your case.

It might be useful to record the flight numbers and dates for all cases where the airline concedes if possible. I guess that depends on the consistency of people reporting successes of course.

jpsartre

Claire55 wrote: »

Can anyone help? I'm beginning to think I imagined the delay! I can find no departure either late on the Sunday or in the early hours of Monday on the Flightstats site. Re post 3160!!

There were no delayed flights from EFL on 26/6/11 as far as I can see. Where were you flying to?