Compensation for delayed flights Discussion Area

leachfamille

My husband and I and our four children flew to South Africa in March 2012, although we nearly didn't make it! We flew from Terminal 5 at Heathrow and the train doors closed before my husband and another passenger could get off leaving myself and the chidlren on the platform with no help at all from anyone in the airport. We walked to the boarding gate but I had no passport or boarding card, and four little ones (crying by now) plus hand luggage and no help at all. I told the BA staff on the desk but they weren't really interested and could not guarantee that my husband would be back before the flight left. He had had to go back to the main terminal as he was unable to get off the train and go all the way back through security and back up to T5. Neither of us knew what was happening to the other. It was very frightening and really spoiled the start of our holiday. My husband finally turned up with minutes to spare before boarding closed on our flight. There was no one to help me with the children or reassure us. It was awful. I wrote to BA but they said it wasn't their problem and had passed the letter on but I haven't had a reply. Can you help please?

n6u2k0e

joerugby wrote: »

I have today received a letter from those nice people at BA advising that a cheque for the equivalent of EUR1,200 is in the post. :j

I can speak only for myself but my experience is that it was simply a letter writing exercise (or rather an exercise in filling in their webform and following up a couple of times by email). I had no intention of taking them to court and my belief that once they got through their mountain of claims and considered mine they would pay up turned out to be justified.

I have been pretty satisfied with BA as an airline for many years and this experience has certainly reinforced that feeling.

Just waiting for the cheque now - hope it arrives in time to book something in their current sale!

We have just had our compensation letter apologizing for the delay in response (sent it in early November) and saying they are going to be sending our cheque for 1200 euros too.

Our flight was delayed by 12 hours (our honeymoon outbound).

richardw

leachfamille wrote: »

My husband and I and our four children flew to South Africa in March 2012, although we nearly didn't make it! We flew from Terminal 5 at Heathrow and the train doors closed before my husband and another passenger could get off leaving myself and the chidlren on the platform with no help at all from anyone in the airport. We walked to the boarding gate but I had no passport or boarding card, and four little ones (crying by now) plus hand luggage and no help at all. I told the BA staff on the desk but they weren't really interested and could not guarantee that my husband would be back before the flight left. He had had to go back to the main terminal as he was unable to get off the train and go all the way back through security and back up to T5. Neither of us knew what was happening to the other. It was very frightening and really spoiled the start of our holiday. My husband finally turned up with minutes to spare before boarding closed on our flight. There was no one to help me with the children or reassure us. It was awful. I wrote to BA but they said it wasn't their problem and had passed the letter on but I haven't had a reply. Can you help please?

How long was the delay?

topyam

topyam wrote: »

I had a cancelled flight with SouthWest airlines in 2009.

The airline was sold to Eastern Airways in September 2010.

I sent Eastern Airlines the pretty standard cancellation template. They have responded this morning by saying that:

Unfortunately, we had no involvement with Air Southwest at that period, therefore we do not hold any records or information regarding this flight.

We are therefore unable to assist you further with your claim and please accept our apologies for any inconvenience caused.

Is this correct - do they not hold responsibility for this now?
Can anyone advise me?

Can anyone help? Thanks in advance.

richardw

topyam, that's an easy 'get lost' from Eastern Airways.

They've acquired all the liabilities of Air South West, that's what happens when takeovers take place.

Get back to them.

topyam

Thanks for this - I will do and will keep you all posted.

Gobbledegeek

Back in 2006 I was delayed for 3+ hours on an Iberia flight from Madrid to Rome. I sent a pro-forma letter to their office in Madrid. Thank you thalia22 for the contact address and other useful information. Today I received a reply via email. It reads as follows:

"Please accept my apologies for theinconvenience we might have caused you due to the flight delay. We know howimportant it is to our passengers that the scheduled time is observed on a trip,and make every effort to achieve this.

On this occasion your flight was late due todelays on previous stopovers that altered the day’s flight schedule. We striveto do everything we can to minimise disruptions and provide the fastest way foryou to reach your destination, depending on the available alternatives. Weanalyse delays and cancellations every day and prepare improvement plans forthese situations. Please accept my sincere apologies if the information or helpwe provided was not satisfactory.

Whenever an incident occurs during a departurethat causes a delay of more than two hours in the arrival at destination, weprovide you with the information we have to hand and the necessary assistance.

To reduce any inconvenience caused by thedelay, we offer a snack service adapted to the offer available at the airport.

Thank you again for contacting us. Yourassistance allows us to improve our service. We hope we continue toenjoy your trust".

Is this the end of the matter or is there anything else I can do?

richardw

IB aren't gonna give you the money, but you maybe out of time for a claim.

a5827

leachfamille wrote: »

My husband and I and our four children flew to South Africa in March 2012, although we nearly didn't make it! We flew from Terminal 5 at Heathrow and the train doors closed before my husband and another passenger could get off leaving myself and the chidlren on the platform with no help at all from anyone in the airport. We walked to the boarding gate but I had no passport or boarding card, and four little ones (crying by now) plus hand luggage and no help at all. I told the BA staff on the desk but they weren't really interested and could not guarantee that my husband would be back before the flight left. He had had to go back to the main terminal as he was unable to get off the train and go all the way back through security and back up to T5. Neither of us knew what was happening to the other. It was very frightening and really spoiled the start of our holiday. My husband finally turned up with minutes to spare before boarding closed on our flight. There was no one to help me with the children or reassure us. It was awful. I wrote to BA but they said it wasn't their problem and had passed the letter on but I haven't had a reply. Can you help please?

This issue doesn't seem to be relevant to this thread as you make no mention of your flight being delayed.

I can understand it was a stressful experience but I'm not sure whether it's the airline's fault or the airport operator. I'd suggest you complain in writing to who you both setting out the complaint and asking for what you want (an apology? some kind of compensation for the stressful experience?). This matter wouldn't fall under the main scope of this thread though which is compensation for delayed flights though.

alinella

I've had a look through previous threads but can't seem to obtain the info i need. In May 2009 i was delayed 8 hours from Gatwick to Hurghada flying with Monarch, however i think it was a "Codeshare" flight. I've been onto the Flight stats website but can't seem to trace anything back. Has anyone any ideas on getting the info i require to start a claim?