Compensation for delayed flights Discussion Area

rusty_frog

Centipede100 wrote: »

Issue court proceedings without further notice. If the airline hasn't responded with even a stock response in the last 8 weeks, then a Court claim will probably elicit the reason for the delay.

(re my post 4443)
Thanks Centipede and others for the advice.
I appreciate that a Court claim would elicit the reason for the delay, but would it not have cost me money to perhaps be told that the circumstances of the delay were "extraordinary" ???
Is there any other way of finding the true cause of the delayed flight?

richardw

seraphin wrote: »

I'm not sure I don't think so, do you think there's anything I can claim for ?

It appears Monarch are resisting claims and may just say 'extraordinary circumstances' to fob you off. Search this thread for further details.

tomawest

Just had a look on here again a bit more and a few people seem to be complaining about the amount of time it has taken to get a response from the airlines. My claim was with thomas cook who are an ABTA member. On the abta website, it states "
ABTA Members are required to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.".

I waited until 24 days before I sent a chaser email (making sure i copied in the Directors office, [EMAIL="dob@thomascook.com"]dob@thomascook.com[/EMAIL]) explaining that I still had not received a response and that I would complain to ABTA as soon as the 28 days limit was reached. Needless to say it took a matter of minutes to get a response.

Just a few general points, my claim was successful for two flights in June 2010 (over 2 years ago) and I had no documentation what so ever.

if you find yourself wondering whether you should claim, you should just claim anyway. The worst that will happen is that they say no. Just remind them of their rights as an ABTA member.

All ABTA info obtained from http://www.abta.com/resource-zone/faqs/search&category=103&&44

badbobby

Centipede100 wrote: »

As it was a refuelling issue with a previous flight then I agree.

Thanks for your time.

I'll update when I get the docs from TC re their defence,

wendyjaycee

I have now had 2 refusals for compensation from Thomas Cook for our 5 hour delay(i was advised by CAA to contact TC again before they would look into the case) on the grounds of a technical problem which they class as extraordinary circumstances. I have now passed on all info to CAA & hope to get a good outcome from them, fingers crossed.......again

EugeneB

rusty_frog wrote: »

Hi,

We suffered a delay of just short of 5 hours on a flight from Hurghada to Manchester. Thomas Cook Airlines, Flight TCX253, 19/3/11.

Sent a letter to Peterborough (using template) end of Oct 2012 - no reply.
Sent LBA again to Peterborough at the end of November giving 28 days notice - time is now up.
Again no acknowledgement, no reply.

I am quite prepared to go down the MCOL route as I have:
The original booking confirmation.
Fightstats printoff.
Photo of airport info screen at Hurghada showing times of delay.
Receipts of sending Royal Mail recorded del. for both letters + printoffs of signed delivery receipts.

We were never given anything writing as to the reason for the delay.
There was no representation from TC in departures at Hurghada airport.
I have been told since that airline staff are not allowed access in departures as the airport is run by the Egyptian military.

When we eventually boarded we were told by cabin crew that our plane had just been flown from the UK & re fuelled as the original aircraft had 'some sort of problem'.

Although I am willing to go all the way via MCOL I am loathe to do so without written confirmation from TC as to their reason for the delay.

Any suggestions???

Have you tried contacting CAA for an advise?

tomawest

EugeneB wrote: »

Given that your departure is outside of EU, the airline won't compensate you anything. Neither the court will.

TC is an EU based airline and the flight was to an EU airport therefore im afraid that your wrong.

Rusty: you need to read my post on this page which states what you should do. my claim was successful with Thomas Cook however I was just persistant.

Roswell1976

I have finally received an update from Thomson regarding my 6 hour flight delay. They have sent me a form to fill in for each passenger and i' ve to send it back with a photocopy of each passport and the email confirmation booking they sent. The for asks for personal details plus actual dates/times of arrival/departure etc. The form states they will look into it once received back and to expect a reply within 56 days. Im sending them off this weekend so i'll let you know what the outcome is. Fingers crossed for something positive.

Roswell1976

Roswell1976 wrote: »

I have finally received an update from Thomson regarding my 6 hour flight delay. They have sent me a form to fill in for each passenger and i' ve to send it back with a photocopy of each passport and the email confirmation booking they sent. The for asks for personal details plus actual dates/times of arrival/departure etc. The form states they will look into it once received back and to expect a reply within 56 days. Im sending them off this weekend so i'll let you know what the outcome is. Fingers crossed for something positive.

I forgot to add

There is also a different address on the form specifically for these claims which is

EU Delay Claims
Thomson Airways
Wigmore House
Wigmor Lane
Luton
LU2 9TN

rusty_frog

tomawest wrote: »

TC is an EU based airline and the flight was to an EU airport therefore im afraid that your wrong.

Rusty: you need to read my post on this page which states what you should do. my claim was successful with Thomas Cook however I was just persistant.

Thanks.
I found it most interesting.
However if TC dont take any notice of the ECJ I doubt whether they would bother too much with ABTA if they thought it would cost them money!
Well done if it worked for you though.


Note to EugineB.
Dont be offended, but you are 100% wrong