Compensation for delayed flights Discussion Area

Mark2spark

thalia22 wrote: »

We had two flight tickets for Iberian Airlines flights from Sao Paulo Brazil to London Heathrow via Madrid,

Might I ask thalia, if you issued *one* claim at court, or two claims, one in each passengers name?

Mark2spark

thalia22 wrote: »

I shall compile my three case files for a hearing some time in the Future at Court...

If you see what I mean, there are two tickets, so two passengers, but 3 case files?

Mark2spark

An interesting link that Blindman might like to include in the FAQ's he has compiled.

http://ec.europa.eu/transport/passenger-rights/en/03-air.html

Anne_K

born_worrier wrote: »

That doesn't sound right to me. I thought if you bought a ticket for manchester to las Vegas via Philly then the important delay is when you finally got to your destination, not the first leg. I'm pursuing BA on a similar basis and I'm after them for the full 600 euros. They are ignoring me at the moment...

Centipede100 wrote: »

The ECJ is very clear that a delay in excess of 3 hours in arriving at your final destination entitles the passenger to compensation (Sturgeon judgment). The law will be clarified in the case of multi leg journeys this Tuesday in the Folkerts judgement which is likely to support the existing case law.

Centipede100 wrote: »

You are correct in your thinking!

Many thanks for your help, it is much appreciated Does anyone have any advise on what I should do next? Do I reply to US Airways, stating the vouchers are not the correct compensation, restating it's the arrival time regardless of time of departure that is the issue and give them 14 days to confirm my compensation otherwise I shall start court proceedings?

I do have legal cover included in my house insurance policy (probably also have it with my union subs).

Thanks once again.

Anne_K

Centipede100 wrote: »

If you have legal expenses cover in your home insurance that should be your first port of call whatever you do.

Many thanks - I will give them a call in the next few days. Have had a brief look at my policy and it states that they will represent if "the date of occurrence of the insured incident is during the period of cover" - I wasn't covered by my current insurers when we suffered the delayed arrival in 2009, as I change every year (to take advantage of lower premiums and cashback), will see what their response is.

Liquorice_Twirls

I have written to Flybe to claim for myself and 2 other passengers who were delayed by 3 hours on a Belfast to Manchester flight in August 2012. In the documents I sent to them I included a screen print of the Flightstats data on that flight which shows the scheduled arrival as 8.55pm and the actual arrival as 11.55pm. I had also confirmed verbally with Manchester airport who said that the flight arrived at 11.55pm the day after we got home.
I have had a response from Flybe who state:
"This was as a result of a technical difficulty that can be classed as an extraordinary circumstance.
In addition, I note that your flight departed 3 hours behind schedule and arrived into Manchester at 2348, 2 hours 53 minutes behind schedule. I am therefore unable to acept your claim as the delay was not in excess of 3 hours of arrival time"

So where do I go from here? Is it a case of going to court and presenting the evidence I have from the Flightstats website and also trying to get written confirmation from Manchester Airport of the arrival time?

I made notes at the time as to the reason given for the delay which was that there had been technical issues earlier in the day and that this was the first available plane so I believe that these are not extraordinary circumstances, merely operating difficulties within Flybe itself.

Any advice would be appreciated.

[Please note I haven't typo'd the timings - it did state 2348 and 2 hours 53 minutes which doesn't make sense to me!]

merry_miller

Just Looking for advice as to who I'd make the claim with.

I booked a P&O cruise with Thomas Cook which involved flying from East Midlands to New Orleans on the 31st of December 2010. However the actual flight was with Thomson. Unfortunately I haven't got any of the booking references (I've deleted the email and it was booked online - The only email I can find is a copy of the itinerary which I forwarded to my work email address - This confirms I was due to fly at 07.50 AM - I've checked flight stats & they have departure time from East Midlands as 12.51 PM.

Would it be Thomas Cook, P&O or Thomson I submit my complaint to for receiving compensation.

Caz3121

merry_miller wrote: »

Just Looking for advice as to who I'd make the claim with.

I booked a P&O cruise with Thomas Cook which involved flying from East Midlands to New Orleans on the 31st of December 2010. However the actual flight was with Thomson. Unfortunately I haven't got any of the booking references (I've deleted the email and it was booked online - The only email I can find is a copy of the itinerary which I forwarded to my work email address - This confirms I was due to fly at 07.50 AM - I've checked flight stats & they have departure time from East Midlands as 12.51 PM.

Would it be Thomas Cook, P&O or Thomson I submit my complaint to for receiving compensation.

you deal with the airline

richardw

Was the flight number on flightstats a Thomson or TC number?

merry_miller

It's a TOM number