Compensation for delayed flights Discussion Area

Mark2spark

Well I hate to say it Montrealer, but I'm not entitled to Canadian Social Security either!
Much as I sympathise with anyone overly delayed by airlines treating people like cattle, etc etc...

DJMSJM

Centipede100 wrote: »

It looks if that is a reply from the tour operator or travel agent, you need to write to Thomas Cook Airlines directly at their Peterborough office.

And if it is from the airline, they are incorrect as you have 6 years to start legal proceedings in the event that the airline doesn't settle your claim directly.

shazzz1 wrote: »

Last year my partner and I were delayed over 5 hours in Tenerife south airport due to technical difficulties , I have filed a claim with Thomas cook , although I didn't book the holiday through them I did it with travel republic , this is there reply

Firstly, I would like to thank you for taking the time to write to us about your travel arrangements.

Having read the content of your letter, I can see that aspects of the flight have given cause for concern. I am sorry that this is the case and would assure you that as a business, we utilise feedback to ensure that our products are improved and enhanced to reflect the needs of our customers.

We do advise all guests to view a brochure prior to their departure. This is because it contains valuable information for guests as well as containing the booking conditions, which form part of the contract between us. A letter should be sent to our Customer Relations Department within 28 days of their return from holiday. Therefore is a customer has concerns with either their outbound or inbound flight, they must contact us within 28 days of their return Failing to complain within 28 days of return may reduce or extinguish any rights the guest has to make a claim from us and ultimately may mean that we are unable to investigate your concerns with our airline staff.

In light of the above and due to the time that has elapsed since your return and writing to us, I regret to advise that we are unable to investigate the comments. Nevertheless, the information that has been supplied will be shared with our airline colleagues and our Quality Assurance department, so that we can work with our suppliers to identify any immediate solutions.

In closing I would like to thank you for taking the time to bring this matter to our attention and regret any impact this may have had upon your holiday enjoyment.


I was not given any information before or after booking the holiday
Any help replying to them would be greatly appreciated :beer:

I have rec'd a letter saying exactly the same from TC today (it only took them 2 weeks to reply to me)
I sent my flight delay letter from your template directly to the Peterborough address and the reply was from a Dawn Hulme, Customer Relations Executive.

My flight was in Aug 2010 and I hadn't claimed before two weeks ago so I guess I am out of their 28 days policy. We were delayed for 7 hours from UK to Turkey due to a tech fault on the aircraft on an earlier flight in the day
Not sure what to do next. Is it worth pursuing?

Montrealer

Mark2spark wrote: »

Well I hate to say it Montrealer, but I'm not entitled to Canadian Social Security either!
Much as I sympathise with anyone overly delayed by airlines treating people like cattle, etc etc...

While I appreciate your usually helpful comments, I am not quite sure that I get this one. My goal is to establish where to best file my claim since it will be a cross-border affair.
I believe that I have a rightful claim for delay compensation against BA as a citizen of a EU member state. Unfortunately, things are a bit more complicated since I currently do not reside in the EU. I guess though that this should not prevent me from claiming compensation. Please correct me if I am wrong.
My comment about the insurance number was simply meant to tell Centipede that his link, while well intended and maybe helpful to others, won't work for me since I am not a British citizen.

SoozyB

DJMSJM wrote: »

I have rec'd a letter saying exactly the same from TC today (it only took them 2 weeks to reply to me)
I sent my flight delay letter from your template directly to the Peterborough address and the reply was from a Dawn Hulme, Customer Relations Executive.

My flight was in Aug 2010 and I hadn't claimed before two weeks ago so I guess I am out of their 28 days policy. We were delayed for 7 hours from UK to Turkey due to a tech fault on the aircraft on an earlier flight in the day
Not sure what to do next. Is it worth pursuing?

I had exactly the same message, although I have been in contact with TC via email. (Our Las vegas flight was delayed 5 hours in December 2008 and we were told at the time we were not entitled to compensation).

I simply replied that the recent ruling took precendence over their terms and conditions, but that I was happy to pass the details over to the Ombudsman if they wished. 2 hours later I had a further email stating that they would review the entire case and it might take a while. I took this to mean they were waiting to see what Thursdays ruling was, and if not favourable they would dig around until they found another excuse!! No news yet but I will update when there is.

Hazel_H

I have made a claim to virgin following a 23.5 hrs delay from Orlando to Manchester. A member of the ground crew collided with the aircraft whilst loading the luggage causing damage which resulted in requiring a new door. My claim for compensation has been declined by virgin stating that the circumstances were extraordinary and not virgins fault. Would I have reason to dispute this because as an airline it took them over 20 hrs to fix the fault - surely they are responsible for having reasonable measures in place for fixing their planes ( no matter what the cause). Also does anybody know who regulates the decisions - who should I complain to. They didn't put any info in the latter about an appeals process.

Mark2spark

Montrealer wrote: »

While I appreciate your usually helpful comments, I am not quite sure that I get this one. My goal is to establish where to best file my claim since it will be a cross-border affair.
I believe that I have a rightful claim for delay compensation against BA as a citizen of a EU member state. Unfortunately, things are a bit more complicated since I currently do not reside in the EU. I guess though that this should not prevent me from claiming compensation. Please correct me if I am wrong.
My comment about the insurance number was simply meant to tell Centipede that his link, while well intended and maybe helpful to others, won't work for me since I am not a British citizen.

My apologies Montrealer, I was reading matters as if you were a Canadian Citizen.

Anne_K

Hi

I would be grateful if someone could please advise on my claim with US Airways which dates back to flights in May 2009?

Our schedule was MAN - PHL - LAS, leaving MAN at 10:55, arriving PHL at 13:40, departing 15.55 and arriving LAS 18:35

However, the first flight 90 mins was late departing, we therefore missed our LAS connection. Both later LAS flights were full, so we were hotelled by US Air (with meal vouchers). We flew to LAS the following day arriving at 10:10, therefore a delay in arriving in excess of 15 hrs.

Having read this thread I have claimed with US Airways to receive this reply:

[FONT=Tahoma, Verdana, Arial]I am very sorry you and your family did not arrive in Las Vegas as originally scheduled back in May of 2009. It is never our intent to inconvenience any of our passengers. However, with respect to your request for compensation based on European Regulation 261/2004, our records indicate Flight 735 departed on May 20, 2009, 90 minutes late from Manchester to Philadelphia. Although, regrettably, you arrived at your final destination the next day, flight 735 did not depart more than 3 hours late from the point of origination, (i.e.), Europe departure; thus, no compensation is due under this regulation. However, as a goodwill gesture, I have issued three $100 Electronic Transportation Vouchers you may apply toward future ticket purchases on US Airways.

[/FONT]
The vouchers are of no use to me. Can I persue this further as it is my understanding it's the late arrival which is to be considered rather than the 90min delay of the first leg? Does the connection in PHL mean the EU regs do not apply?

Grateful for any further advice - thanks in advance.

richardw

Not sure what happens with multi-sector journeys.

But IMHO they should've not sold you that short connection at PHL.

born_worrier_2

That doesn't sound right to me. I thought if you bought a ticket for manchester to las Vegas via Philly then the important delay is when you finally got to your destination, not the first leg. I'm pursuing BA on a similar basis and I'm after them for the full 600 euros. They are ignoring me at the moment...

DJMSJM

Centipede100 wrote: »

Their response is incorrect and their Ts and Cs cannot override national or EU law so if that is the airline's only defence, start your legal claim now.

Thank you Centipede for clarifying. I will take my claim up with the CAA next