Compensation for delayed flights Discussion Area

Dopey1980

Question...

Contacted the CAA who say they can't help as might flight didn't depart the U.K.

Contacted the Dutch version of the CAA who have a rule that states anyone with a complaint has to lodge it within a year of the flight and can't help.

The new ECJ ruling allows people to claim for delayed flights for as far backas Feb 2005. Does this not mean that E.U. member state transport inspectorates have to change their own rules and regulations to help anyone that contacts them?

The only way they can help is if i had submitted a complaint to them within a year of the flight.

Dopey1980

I'd have thought that if the ECJ allows people to claim as far back as 2005 then bodies like the CAA and their Dutch counterparts etc should be obliged to help if there is a dispute.

Mark2spark

You can't *claim* back as far as 2005, as it's more than 6 years.
You can but ask.

Mark2spark

Boffle wrote: »

Hi there

Flying with Thomas cook original date 18/11/12 flight time 9.15 flight is delayed due to engineer issues or technical problems by 29 hours.

Do I qualify for the compensation of£480 per person?

What is the best way to proceed ie speak with Thomas cook customer relations and pursue?

Many thanks

You send a letter as per Centipedes draft, to TC, and initiate your claim.
As an aside, you can claim from your travel insurance as it's more than 24 hours. Read the T & C's of that. This is separate from a compo claim.

Dopey1980

Mark2spark wrote: »

You can't *claim* back as far as 2005, as it's more than 6 years.
You can but ask.

Yeah, I know, but you know what I mean?

LBD

Hi everyone I got the generic email from Monarch this morning.

Hello, thanks for your email.

Firstly let me apologise for the time it has taken to reply to your email, as you can imagine we have had thousands of claims regarding compensation, and we are doing our best to look at each passengers claims on an individual basis.

As the court case was only passed recently, we have only just got the team and process in place to deal with each passengers claims. We are working as fast as possible and will respond to your claim as soon as possible. Unfortunately I cannot give you an exact time of when we will have your claim processed, as each claim has many factors which we have to research in order to make the judgement regarding the compensation.

Kind Regards
David Bulut
Monarch EU Claims Advisor
euclaim@monarch.co.uk

mrzrj1

Last year my wife and I were delayed over 24 hours on a BA flight back from the USA. We were flying in Club World. The airline put us up in an airport hotel and provided cash vouchers for meals and arranged an alternative route home the next day.
I claimed 600 euros compensation for each of us and, after a six month delay and several reminders from me, we were paid this amount, despite the appeal mounted by BA against the previous EC Flight Compensation judgement.
Have just started a similar cllaim against Virgin for a 5 hour delay in 2010. Anyone got any experience with claiming compensation from this airline?

Monxton_Hatter

Hi - just wondering if anyone can provide any advice.

My flight (Thomson from Cape Verde to LGW on 01/11/12) was delayed. We landed at LGW 18 hours late as we had to stop overnight at Tenerife en route. The reason was that the crew didn't have enough flight hours left to complete the 6 hr flight (the LGW outbound flight was 1hr 47 mins late due to 'an unexpected technical fault moments before departure').
I have read through the posts and understand that Thomson must evidence that the technical fault amounted to extraordinary circumstances and have requested this from Thomson.
My main query is: can they use the techncial fault for the reason for causing the delay as the fault was on the preceding flight, not mine? There could be an argument to say that the delay was caused by Thomson not be able to provide a crew with sufficient flight time left.

Any thoughts on the validity of a claim?
Thomson are citing the technical fault as extraordinary circumstances.

LBD

Centipede & Blindman

just to check I have got this right for the court paperwork...

E 250 = 208.14 GBP plus 8% interest from date of incident 10.54
E 60 = 49.95 GBP plus 8% interest from date of incident 2.53

Total in GBP 258.09 + 13.07 to date for 1st passenger..

The other 2 are just the 208.14 plus int...

I do not have the food receipts as everything was paid cash....

the E 60 is for the taxi from the airport to our destination....as the one already paid for was missed.

Am just checking my figures and info are correct before sending claim off...

rusty_frog

Just a note to Centipede to say thanks for taking the trouble to publish the extracts from the Wallentin-Hermann/Sturgeon cases.

I must admit I have had to read it all several times before it started to make sense!

Maybe that's why we have lawyers!

Also a note to Blindman - That list of yours grows longer by the day!

Personally I am still waiting for Thomas Cook Airlines to make some kind of response to my initial letter of claim (based around your template Centipede).

Will let you know of it's content when it arrives.