Compensation for delayed flights Discussion Area

roverjim

ian41 wrote: »

Don't wish to be unkind but you posted and then did not bother to logon again to check for any reply for weeks. Now you have not bothered to look through the posts for a reply.

I posted a very detailed reply to your post on 21 November (post # 1226) - some 23 days ago and one day after your original post.

I am happy to help but please be a little more aware when you do post asking for help, it is expected that you will do your bit and return to the forum and then read the posts.

MASSIVE thanks Ian. I had been checking back but completely missed your post. I'll respond to the e-mail today and update the thread with the result of my claim so I can hopefully help others out.

Thanks again,

Luke.

ian41

theboots wrote: »

No problem, I appreciate the assistance.

I have sent you multiple PMs for your perusal.

theboots

ian41 wrote: »

I have sent you multiple PMs for your perusal.

Thank you; I am just back at work and have received your messages. I'll get those into an mail and reply to SIA this week, many thanks for the time and effort you've put in.

Usman_hayat

I have a similar problem with my wife and my child. They had flight from Dubai to Gothenberg Sweden. and the airline was Airberlin. all the journey was on single ticket. the first flight was late 1 hour and 50 minutes and she missed the second plane. now the airline gave her compensation of 5 Euros. and rebook her ticket from Berlin to Frankfurt and Frankfurt to gothenberg. Resulting in a total delay of 10 hour at the destination. It is worth while mentioning that she is accompanying a child of 7 months. the airline had not fixed any hotel nothing all they fix was a rebooking with lufthansa and a compensation of 5 Euros.
My question is how do you see according to the law?

Caz3121

Usman_hayat wrote: »

I have a similar problem with my wife and my child. They had flight from Dubai to Gothenberg Sweden. and the airline was Airberlin. all the journey was on single ticket. the first flight was late 1 hour and 50 minutes and she missed the second plane. now the airline gave her compensation of 5 Euros. and rebook her ticket from Berlin to Frankfurt and Frankfurt to gothenberg. Resulting in a total delay of 10 hour at the destination. It is worth while mentioning that she is accompanying a child of 7 months. the airline had not fixed any hotel nothing all they fix was a rebooking with lufthansa and a compensation of 5 Euros.
My question is how do you see according to the law?

Looking at the airberlin timetable I am assuming this was a Saturday and she was due to arrive in Berlin at 11:55 and leave again to GOT at 12:55. If the 12:55 flight was missed them next airberlin flight is not till a Sunday evening at 21:25
Airberlin would be responsible to provide travel to the final destination at the earliest opportunity which they had to do on an alternative airline with a connection as there were no other direct flights.
They should also have provided refreshments vouchers...this could be what the 5€ was for and should have offered telephone calls.
I am not sure why a hotel would have been required as I am guessing she was not anywhere overnight...what was her departure time from Berlin..was it the same day?

RTW

Hi,

I have recently been notified that a flight of mine in February has now been brought forward about 10 hours. Does this qualify for compensation in the same way that a delayed flight would?

Thanks,

c90

Hi,
Happy New Year to all.
Need some advice please.
My family booked a direct flight with BA from London to Singapore recently. The flight left London on time, but almost half way through, we were diverted to another airport in Middle East due to one of BA’s crew member onboard requiring medical assistance. All passengers waited patiently in the plane for them to disembark the sick crew and refuel. As a result of that, we were 3+hrs behind time by the time the plane took off again.
After a couple of hours, there was another problem. This time, we were told we would not reach our destination on that flight as they would violate the maximum working hour of the crews if they were to continue on the journey. So, we ended up having to land in New Delhi (India) for a stopover of about 16+ hrs before leaving next morning on the same plane to Singapore. I must say BA did quite a good job of damage control by putting all affected passengers into a hotel in Delhi, with meals and transfers. However, what was originally a 13 hours flight home, took us almost original arrival time+22hrs when we landed.
Do we have a case for compensation from BA? If yes, what is the acceptable practice? Or would this scenario falls under 'extraordinary circumstances'?
I was really annoyed that my son had to miss his new school orientation due to the delay.
Thank you.

Caz3121

RTW wrote: »

Hi,

I have recently been notified that a flight of mine in February has now been brought forward about 10 hours. Does this qualify for compensation in the same way that a delayed flight would?

Thanks,

no compensation but the airline should give you the option of a full refund if the flight time is not acceptable or possibly a different flight

ian41

c90 wrote: »

Hi,
Happy New Year to all.
Need some advice please.
My family booked a direct flight with BA from London to Singapore recently. The flight left London on time, but almost half way through, we were diverted to another airport in Middle East due to one of BA’s crew member onboard requiring medical assistance. All passengers waited patiently in the plane for them to disembark the sick crew and refuel. As a result of that, we were 3+hrs behind time by the time the plane took off again.
After a couple of hours, there was another problem. This time, we were told we would not reach our destination on that flight as they would violate the maximum working hour of the crews if they were to continue on the journey. So, we ended up having to land in New Delhi (India) for a stopover of about 16+ hrs before leaving next morning on the same plane to Singapore. I must say BA did quite a good job of damage control by putting all affected passengers into a hotel in Delhi, with meals and transfers. However, what was originally a 13 hours flight home, took us almost original arrival time+22hrs when we landed.
Do we have a case for compensation from BA? If yes, what is the acceptable practice? Or would this scenario falls under 'extraordinary circumstances'?
I was really annoyed that my son had to miss his new school orientation due to the delay.
Thank you.

IMHO, I am sorry but this is not a case where compensation would be paid.

Clearly, the first and defining event was totally out of the control of the operating air carrier. It is a foregone conclusion that a court would dismiss such a claim under EC Reg 261/2004.

Pleased to hear that BA met their Art 9 obligations to the pax in New Delhi.

Particularly sorry to read your final para. I can see that it would be annoying to you and your son but on further reflection, you might consider that the crew member's illness which required the diversion was of greater importance - possibly a matter of life or death.

I hope that the crew member recovered and that your next flight is less eventful.

ian41

Usman_hayat wrote: »

I have a similar problem with my wife and my child. They had flight from Dubai to Gothenberg Sweden. and the airline was Airberlin. all the journey was on single ticket. the first flight was late 1 hour and 50 minutes and she missed the second plane. now the airline gave her compensation of 5 Euros. and rebook her ticket from Berlin to Frankfurt and Frankfurt to gothenberg. Resulting in a total delay of 10 hour at the destination. It is worth while mentioning that she is accompanying a child of 7 months. the airline had not fixed any hotel nothing all they fix was a rebooking with lufthansa and a compensation of 5 Euros.
My question is how do you see according to the law?

I agree with caz3121 - more details are required please - dates, original and revised flight times and flight numbers. You mention a hotel but it is unclear when/where this was.

You say that this was on a single ticket. Do you mean that this was a two sector ticket with both sectors scheduled with Air Berlin under a single PNR (6 digit reference)?

Ignore the Euro 5 for the moment. What additional costs did your wife incur due to this delay/missed flight?

Could you also confirm whether or not you/your wife bought a separate ticket for your 7 month old daughter - possibly so that a seat would be allocated for her?

It seems probable that your wife will be entitled to Euro 600 compensation - subject to an airline defence of "extraordinary circumstances". If a separate ticket was purchased for your daughter, then she would be entitled to Euro 600 also - subject to the same provision - but give us the facts and we can then be more specific