Compensation for delayed flights Discussion Area

ashflek

Thanks ! Probably should of been slightly more specific in the first question. Jet2s website for delays and compensation has the option of either sending a physical letter, or filling out an online form. Was wondering which would be better in this circumstance? 

We have been through our docs but can't see a full breakdown of costing per person for the flights. However I found something on their website for infants under 2 they just charge £20 for them to be booked on the flight to sit on your lap. Again unsure if I should be putting in the full amount now for the baby, but thinking I might as well give it a try as we did pay something like you said. And because the baby probably was the one who struggled most with the cancellation, being stuck in the airport for so long then a night flight ! 

Thanks again 

Westin

I think you will find the £20 is an admin fee for the infant. No seat was purchased. By all means make the claim but I think they will reject for the infant.

the-siren

Hi there, would be very grateful for any advice on the below:

Aer Lingus Flight on 30 June Gatwick to Dublin was significantly delayed, not one shred of info was provided at the airport by Aer Lingus staff (no meals provided either and it was 3 hours delay at this stage - I know updates and refreshments should have been provided once we reached the 2 hour delay mark).  Flight was due to arrive in Dublin at 2135 but arrived 0035. I know that under law, the time that counts isn't the time the plane touches down on runway but the time that it docks and the first door opens (which wasn't until 0045, thus meaning a full 3 hour delay. And no refreshments were provided on flight, we had to buy our own. Staff couldn't have been less helpful).

I pursued this with Aer Lingus, was repeatedly fobbed off, eventually decided to turn to the template that Martin Lewis set out and the case was escalated however I just got an email from Aer Lingus claiming "exceptional circumstances" due to "Air Traffic Control restrictions". Now this is news to me because on the plane we were told there was an issue with a passenger on the way over and that is why the plane was delayed. 

Can anyone advise if it is possible to find out whether the delay was due to ATC restrictions (seems very unlikely) especially as we were told a different reason AND if I'm likely to get compensation? I've been lied to so many times by different Aer Lingus staff at this point that I'm furious with them and feel compensation is deserved: surely if they wanted to make sure there were no claims they would have told us that the delay was due to exceptional circumstances from the outset.

tasticz

Westin said:

tasticz said:

Westin said:

tasticz said:

Hi All, 

Would a delay to flight operated by Qatar Airways, starting from Kathmandu (Nepal) --- Doha (Qatar) --- Heathrow (London) qualify for compensation?

Thanks

No, at least not EU261/UK261.

I somehow doubt Nepal or Qatar have much in the way of passenger rights during delays.

Thanks, I have read online that the usual 1 hr 35 min transit from between flying from KTM to DOH and DOH to LHR is not sufficient as the flights are more or less always delayed from KTM. This results in missed flight from DOH to LHR...

The next flight is 12 hours later from DOH to LHR, in these circumstances, what rights do we have as a passenger? Can we ask for hotel room, food, etc? or do we just need to hang around in airport?

That transit time at DOH should be fine and is above the minimum connection time.

If your flight was delayed into DOH and you missed your onward DOH LHR flight then QR would look to rebook you on next best available service.  Reimbursement for delays will often come down to the reason for the delay and if something within or outside of QR control. I very much doubt you would get a hotel room for a 12 hr miss connection. 

you're not going to believe it. it's as if i jinxed myself. i ended up taking etihad airways and the flight from LHR to ABU DHABI flew 2 hour 25 mins late. the transit time was 2 hr 35 (arrived with 30 mins left). denied boarding to onward flight as they wouldn't have time to manage luggages. ended up with food voucher while in air port and a night in a 5 star hotel all paid for!

tasticz

I am about to start a flight delay compensation claim.

My flight was as follows:

LHR - ABU DHABI - KTM

I purchased the whole journey as a single ticket - Etihad Airways but I found out that LHR - ABU DHABI was Etihad Airways and ABU DHABI - KTM was Etihad Airways (operated by Air Arabia).

My flight from LHR - ABU DHABI was delayed due to technical issue with the plane resulting in denied boarding on the ABU DHABI - KTM leg of the journey (there was still 30 minutes left to board the plane but the staff said they wouldn't be able to sort out of the luggage hence we cannot board the flight).

I reached the final destination 23 hours later than originally planned.

From what I have read so far, my claim is with Air Arabia and not Etihad Airways. Is this correct?

On resolver, I should choose, Air Arabia - Airline - Missed flight - Denied boarding then fill in the case. Do I need to provide relevant clauses from EC261/2004 in the boxes such as "What would you like Air Arabia to do to resolve your issue?"

I want Air Arabia to pay £520 per person

any pointers?

If I fail the claim when doing myself, can I then approach a company to do the claim for me?

Caz3121

Make the claim against Etihad as the operating carrier of the flight that had a technical issue and whose delay caused you to miss your connection. As the flight was departing the UK, the amount should be correct.
Trying to claim against Air Arabia (as a non-EU carrier and a flight departing outside the EU) could result on them ignoring or spending weeks/months and eventually getting told to deal with Etihad
see if iyou can find the process on the airline website for initial claim rather than using resolver

Atimlin

Hi

I am looking for some advice on how to now proceed with my issue of compensation with easyjet.

We were due to fly Catania - Amsterdam - Manchester on the 29th September 2022

On the 21st September easyjet cancelled the Amsterdam - Manchester leg departing at 17:40 due to Amsterdam asking airlines to reduce flight numbers.

We were then changed to to the 22:05 departing on the 29th.

On the 29th September we started our journey, to find out when in Amsterdam we were delayed leaving Amsterdam as the day went on the delay got longer at the longest the departure was set for 00:23 on the 30th, around 22:20 the board in Amsterdam Airport changed to say cancelled.

We then booked with another airline ended up at Edinburgh and hired a car to get back to Manchester.

I have managed to claim back all expenses, that it cost me but claiming for compensation for the cancelled flight is the issue.

I have been told I cannot claim for the 17:40 flight due to Amsterdam requesting airlines to reduce flight numbers.

I have then been told I cannot claim for the 22:05 because french air traffic control went on strike, I googled this and the strike was called off on the 23rd September so the strike never took place, I have then questioned this and now the only response they are giving is due to extraordinary conditions Amsterdam cancelled both our flights in advance so it's no fault of easyjet and will not be entitled to compensation.

I can understand I might not be entitled to compensation for the 17:40 flight but I can't understand why I wouldn't be entitled for the 22:05 flight.

Should I now be complaining to the Aviation ADR?

Hope I have made sense and someone could offer some help

Thanks

tasticz

Caz3121 said:

Make the claim against Etihad as the operating carrier of the flight that had a technical issue and whose delay caused you to miss your connection. As the flight was departing the UK, the amount should be correct.
Trying to claim against Air Arabia (as a non-EU carrier and a flight departing outside the EU) could result on them ignoring or spending weeks/months and eventually getting told to deal with Etihad
see if iyou can find the process on the airline website for initial claim rather than using resolver

can't seem to find anything on Etihad Website on how to claim for this delay.

can someone point me please, else will have to use resolver.

eskbanker

Caz3121 said:

Make the claim against Etihad as the operating carrier of the flight that had a technical issue and whose delay caused you to miss your connection. As the flight was departing the UK, the amount should be correct.
Trying to claim against Air Arabia (as a non-EU carrier and a flight departing outside the EU) could result on them ignoring or spending weeks/months and eventually getting told to deal with Etihad
see if iyou can find the process on the airline website for initial claim rather than using resolver

I agree that claiming against Air Arabia is unlikely to be straightforward but conversely don't believe that Etihad are liable to pay compensation, as their flight wasn't delayed by over three hours, even though it ultimately caused a missed connection onto a second flight on the same booking that they'd sold.  Happy to be corrected if I'm wrong, and no harm in trying both, but it wouldn't be a surprise if the traveller was pointed to the other airline by each of them....

JPears

Westin said:

I think you will find the £20 is an admin fee for the infant. No seat was purchased. By all means make the claim but I think they will reject for the infant.

I disagree. A payment has been made for the child to be on this flight. Airline cannot weedle out of it but will try.