Compensation for delayed flights Discussion Area

Lea247

Alan_Bowen said:

There may in fact be liability following a judgement from the European Court in the case of 
Q, R and S v United Airlines (Case C-561/20)

The passengers had tickets issued by Lufthansa from Brussels to San Jose California connecting at New York Newark onto United Airlines. It was this flight that was delayed by United used the same excuse as above, it was not an EU airline or departing from the EU but the court held it still had liability. The court said there was no distinction between a delay in the first or second flight, so even though we have now left the EU, we have transposed the law directly into UK law and it is certainly worth having a go at JetBlue.

Incidentally, Aer Lingus fly direct from Manchester to Orlando which would have avoided the problem altogether and it seems sales haven't been great so plenty of seats at decent prices. Their flights to New York on the other hand tend to be packed!

Issuing a complaint with Jet Blue you mean or just contact them generally?

At the time of booking, it was significantly cheaper to book the flights via JFK than it was to go direct to Orlando.

spurstravis

I would be interested in an experts advice/opinion.
Delayed yesterday by just over 3.5 hours, coming home from Palma to Belfast yesterday.
Our flight was initially delayed for 2 hours, due to the French air traffic control strike, according to EasyJet, or as we call them Crazyjet.
We were delayed another 107 minutes due to them allowing a drunk passenger on the plane. This guy was questioned several times by police in the departure lounge. He was loud and aggressive the whole time he was queuing to get on the plane. How he got on the plane beggars belief. About 15 minutes after he took his seat, he was ejected from the plane. 

I wondering if the strike in France has relevance, as we flew between 2 different countries. Also, I think the airline were incompetent letting this guy board, as he was a danger to himself and others

eskbanker

spurstravis said:

I would be interested in an experts advice/opinion.
Delayed yesterday by just over 3.5 hours, coming home from Palma to Belfast yesterday.
Our flight was initially delayed for 2 hours, due to the French air traffic control strike, according to EasyJet, or as we call them Crazyjet.
We were delayed another 107 minutes due to them allowing a drunk passenger on the plane. This guy was questioned several times by police in the departure lounge. He was loud and aggressive the whole time he was queuing to get on the plane. How he got on the plane beggars belief. About 15 minutes after he took his seat, he was ejected from the plane. 

I wondering if the strike in France has relevance, as we flew between 2 different countries. Also, I think the airline were incompetent letting this guy board, as he was a danger to himself and others

If you're hoping for compensation, it's necessary to show that the airline was responsible for over three hours of delay, so if some of the delay was within the airline's control and some wasn't, then it's only the former component that's relevant.  You can't judge the relevance of ATC strikes solely by whether they occur at start or end points of the journey....

ANewBeginning

Apologies for long comment. But we had a truly awful experience with Aer Lingus yesterday! 

Booked MAN-BOS (via Dublin) BOS-JFK and NEW-MAN (via Dublin) as multi city package with Aer Lingus to facilitate a trip to Boston, NYC and a cruise. Outward leg DUB- BOS leg delayed but only 90mins. Nothing major. Had a great time in Boston, NYC and on our cruise. 

Yesterday after leaving our cruise we arrived to check in with Aer Lingus at Newark Terminal B (TB) to be told that we had no booking on the inbound flight. After I produced booking reference and proof of purchase, we were told we’d been moved to United Airlines as EI100 had been cancelled (it hadn’t. It was still showing on the departures board and it was delayed). 

We were sent to terminal C (TC) to check in with United. Just to clarify, travelling between terminals means a long walk, then an Airtrain and another long walk hauling luggage) When we got to TC we were again unable to check in and told they had no such reservation for us and to go back to Aer Lingus in TB. 

Aer Lingus told us we were definitely booked with United, which was ‘a direct flight to Manchester’. They sent us back to TC. United again reiterated we had no such booking, and that there were no flights direct to Manchester that day or the next day. Back to TB, to be told by Aer Lingus that there was nothing they could do to help as we were no longer their passengers!!! They were very rude and unhelpful and had told us lie after lie about our flight:
1. Our original flight hadn’t been cancelled, it was delayed. My gut feeling is it was oversold. But they never admitted to that or provided any explanation.
2. There were no direct flights to Manchester by United
3. insisted we’re we’re booked despite United having no such booking!

just for some context, I have a disability and we had already spent over 2 hours hauling luggage between terminals. 

We went back to United at TC. Went to customer services and a very nice lady helped us. She managed to find that Aer Lingus had moved us to a flight from Newark to Edinburgh at 8.15pm!! She searched and searched, phoned United help desk, got her manager involved and phoned Aer Lingus for us - Aer Lingus said we were no longer their passengers and refused to help, It was ascertained that  was no onward travel booked. I then checked my emails and had just received the below email from aer Lingus. No explanation. Just this message:

UNITED AIR LINES UA 36 Y CLASS CONFIRMED 
DEP NEW YORK/NEWARK SUN 18SEP22 8.15PM 
ARR EDINBURGH MON 19SEP22 8.05AM

AER LINGUS EI3653 A/ECONOMY CLASS CONFIRMED 
OPERATED BY EMERALD AIRLINES 
DEP EDINBURGH MON 19SEP22 11.40AM 
ARR BELFAST/BELFAST CITY MON 19SEP22 12.35PM

AER LINGUS EI3614 A/ECONOMY CLASS CONFIRMED 
OPERATED BY EMERALD AIRLINES 
DEP BELFAST/BELFAST CITY MON 19SEP22 3.00PM 
ARR MANCHESTER MON 19SEP22 4.05PM

Not an ideal route!! But we just wanted to get home! However, she could find no details of onward travel after Edinburgh. So we had to go back to Aer Lingus in TB, who said we were definitely booked on the onward flights but we would have to collect our luggage at Edinburgh and check in again for Belfast flight. So again we went back to United Airlines in TC, customer services showed us our reservation to Edinburgh, but we’re unable to see any other booking. (Photo of the computer screen below) 
We flew on United Airlines 36 to Edinburgh. Arrived at 8.15am. To then find out Edinburgh-Belfast leg had been cancelled with no other options available to us. Except a refund for that leg!!! We were provided with no help or advice from Aer Lingus. AT ALL. So we were completely stranded by Aer Lingus. By this time We we’re totally exhausted, physically and mentally and i was in a lot of pain. So we paid for a train from Edinburgh Airport to Edinburgh Waverley train station, then bought tickets for a train home. We arrived home at 3.30pm on Monday 19th September. Meanwhile our car was still parked at Manchester Airport as by this time it we had been awake since Sunday at 7.30am and it would have been unsafe to drive due to exhaustion and jetlag. My husband is getting the train today (20th Sept) back to Manchester Airport to pick up the car, which has incurred additional parking charges.

An awful experience all round. Will never use Aer Lingus again. 

I can find no flight delay compensation form on Aer Lingus website. I am reluctant to phone them after the above debacle and their general ambivalence, rudeness unhelpfulness. So have lodged a case with Resolver as a start. But if anyone has any advice they can offer, Or a link to the form, I would be most grateful.

Thanks for reading. 

onashoestring

ANewBeginning said: ….. 

I can find no flight delay compensation form on Aer Lingus website. I am reluctant to phone them after the above debacle and their general ambivalence, rudeness unhelpfulness. So have lodged a case with Resolver as a start. But if anyone has any advice they can offer, Or a link to the form, I would be most grateful.

Thanks for reading. 

Sounds awful

For the cancelled flight EI3653 you will be entitled to claim 
Here  is the link to the Aer Lingus online form :

select EC261/2004 from the drop down list ( under the title issue ) 

https://www.aerlingus.com/support/forms/post-travel-enquiry/

At the bottom of the page there is a section where you can upload documents - use this to upload scanned copies of your receipts for the train tickets . 

In addition to the expenses and any compensation due for the cancelled flight you  can also use this form to make a complaint about the entire return trip and your experience.

Westin

I agree that it sounds like a very unpleasant end to your holiday.

"1. Our original flight hadn’t been cancelled, it was delayed. My gut feeling is it was oversold. But they never admitted to that or provided any explanation."

18SEP EI100 EWR DUB operated with a 2h17m delayed departure.  It still operated on a A321 aircraft (so not a seat capacity change and I would say unlikely weather or weight would mean passengers had to be offloaded.  An oversale is of course possible but only EI likely to be able to confirm if so.

"2. There were no direct flights to Manchester by United"

United do however operate EWR DUB, your original routing point.  Sometime two a day but on 18SEP just one flight on United metal.  UA317 EWR 2210 DUB 1000.   On that day the flight left EWR 10 minutes late but arrived DUB nearly 45min early.  We of course don't know if EI had any DUB MAN availability on 19SEP.


I hope you manage to get resolution from Aer Lingus.  Quite a messy trip home.

Hindsight is of course wonderful, but might be worth thinking about checking your booking a day or so before any flight for schedule changes.  Using online check-in can also often throw up changes in advance.  In your case for this trip we of course don't know when your booking was changed and the switch to UA made.

sunnyD1

good evening, I'm looking to see what I can claim for compensation.

I booked 3 day package holiday with British Airways to switzerland.

Original flight 06:45AM on 16th September 2022

This was cancelled by BA less than 24 hours before departure.

They rebooked me onto 13:35PM on 16th September 2022.

Almost 6 hours lost (full day of exploring).

What am I entitled to, and how can I claim? do I need a template?

many thanks

eskbanker

sunnyD1 said:

good evening, I'm looking to see what I can claim for compensation.

I booked 3 day package holiday with British Airways to switzerland.

Original flight 06:45AM on 16th September 2022

This was cancelled by BA less than 24 hours before departure.

They rebooked me onto 13:35PM on 16th September 2022.

Almost 6 hours lost (full day of exploring).

What am I entitled to, and how can I claim? do I need a template?

many thanks

From a package holiday perspective, their Ts & Cs clearly deem a flight time change of less than 12 hours as insignificant, so there is no liability from BA Holidays for the reduction in the duration of your trip.

From the flight perspective, a late cancellation may trigger compensation rights if it was caused by events within the airline's control, but not if it was extraordinary circumstances, so you need to ascertain what the reason was, or just claim and take your chances:

https://www.britishairways.com/en-gb/information/delayed-or-cancelled-flights

ANewBeginning

Westin said:

I agree that it sounds like a very unpleasant end to your holiday.

"1. Our original flight hadn’t been cancelled, it was delayed. My gut feeling is it was oversold. But they never admitted to that or provided any explanation."

18SEP EI100 EWR DUB operated with a 2h17m delayed departure.  It still operated on a A321 aircraft (so not a seat capacity change and I would say unlikely weather or weight would mean passengers had to be offloaded.  An oversale is of course possible but only EI likely to be able to confirm if so.

"2. There were no direct flights to Manchester by United"

United do however operate EWR DUB, your original routing point.  Sometime two a day but on 18SEP just one flight on United metal.  UA317 EWR 2210 DUB 1000.   On that day the flight left EWR 10 minutes late but arrived DUB nearly 45min early.  We of course don't know if EI had any DUB MAN availability on 19SEP.


I hope you manage to get resolution from Aer Lingus.  Quite a messy trip home.

Hindsight is of course wonderful, but might be worth thinking about checking your booking a day or so before any flight for schedule changes.  Using online check-in can also often throw up changes in advance.  In your case for this trip we of course don't know when your booking was changed and the switch to UA made.

Thanks for your reply. Yes it was truly awful. I’m a bit of a worrier so I always check flights a couple of days before and check in online as soon as check in opens. On this occasion all was in order, until I tried to check in online and the system wouldn’t let me. Tried several times. I had a sinking feeling then….

ellenvan

Sorry I have looked but can't see where this info is available.
I want to find out the official reason of a flight cancellation.
We were told that it was a technical issue with the flight out that made our return flight delayed by 5 hours. Apparently it had been sitting in Gatwick with passengers for hours.
Malaga to Gatwick - was hoping to claim the compensation