Compensation for delayed flights Discussion Area

jpsartre

There are no rules that I'm aware of.

JPears

It is their operational decision to make such changes and therefore their responsibility if that affects the customer under reg 261/2004

micholly

Just starting to read the information here.


I was in Venice last week for a holiday. Our return flight was supposed to be on Wednesday night with Ryanair. We had reached the airport before finding the flight had been cancelled due to bad weather at Edinburgh. There had been no communication from Ryanair, and I was unable to get through via phone or live chat.


Their next flight was on Friday, a 48 hour delay, and we were able to find an earlier flight back with easyjet, so opted for the refund and rebooked.


The Easyjet flight was also cancelled! However, they arranged our hotel and meals for the next two nights, and transfers to and from the airport.


Were Ryanair obligated to help us at all, when the cancellation was weather related? Even if they were, are they off the hook because I took the refund option? What should I look to do from here? I will at the very least write a complaint.


Thank you!

jpsartre

Yes, Ryanair had a duty of care regardless of the reason for the cancellation. You can pursue them for the difference if you had to pay extra to reroute yourself. They would not be obligated to cover your hotel, transport, etc once you cancelled your ticket and booked from another carrier but since easyJet took care of that anyway it's a moot point.

micholly

Thanks JPSatre, we'll need to get in touch with them. Their flight on Wednesday was cancelled and we paid for our own accommodation for the next two nights - Wed night and Thursday night. We'll try to claim for these nights.


The easyjet flight was on Friday morning. It was cancelled, and they gave us the hotel for Friday and Saturday night until we could finally fly on Sunday.


What I've realised now, going through tweets, is that Edinburgh airport was open from 10:00am on the Friday. Easyjet chose to cancel the flight, so that wouldn't be weather related. Is that correct? Could I claim compensation for this cancellation?


Thanks!

jpsartre

I see, I misread the timeline. In that case, Ryanair should cover the cost your accommodation. Send them your receipts. If I understand you correctly, you rebooked yourself onto an easyJet flight that was scheduled to depart on the same day as the alternative Ryanair offered you? If so, you may struggle to argue that Ryanair should cover the difference.

As for the cancelled easyJet, whether you're entitled to compensation depends on why it was cancelled. If it was because of bad weather you won't be entitled to compensation. Even if EDI was open from 10am that day it doesn't mean bad weather didn't cause the cancellation as the airport was far from operating as normal that day.

Carlos77

I booked flights for the family to go from Newcastle to Harbin in China with Air France at the end of this month. The flights are from Newcastle to Paris, then from Paris to Shanghai, then from Shanghai to Harbin. They have since cancelled the last leg (Shanghai to Harbin) of my flight as the flight has been re-scheduled to such a time that makes a transfer impossible, and as such have give us flights that will arrive at our destination over 7 hours later than the original flights. Although the flights were all booked through Air France, the flight that has been cancelled is with Southern China Airways.


Now the question is, as I booked through Air France leaving from an EU airport, and the entire trip has been delayed by 7 hours, would I be entitled to any compensation?

jpsartre

When are you flying and who is operating the flight from Paris to Shanghai?

Carlos77

We fly on the 28th March and it is operated by Air France, I did speak to a guy from Air France on the phone, and he told me I should put a claim in when we get back, but I'm not convinced Ill have any luck, so wondered if anyone had knowledge or similar experience. It makes a 22 hour flight into a 29 hour flight, so not too nice!

jpsartre

In that case you have no claim on two fronts as you've been given more than 2 weeks notice and the flight in question is operated by a non-EU carrier departing from a non-EU country.