Compensation for delayed flights Discussion Area

Tyzap

micholly wrote: »

Just starting to read the information here.

Their next flight was on Friday, a 48 hour delay, and we were able to find an earlier flight back with easyjet, so opted for the refund and rebooked.

Thank you!

Hi micholly,

When a flight is cancelled you should be given all your rights and options under the EC261 regulations, that is a prerequisite.

What some of the disreputable airlines are doing is pushing you to accept a refund and not making all the other available options clear to passengers. This completely goes against what the regulations stipulate.

If you do accept a refund the airline can then avoid any further responsibility for costs etc. You are then on your own.

Anyone who accepts a refund absolves the airline for all further responsibility, that is why the disreputable airlines push passengers in that direction. Just read the last few days posts on the Jet2 thread!

The airline must look after you until they get you to your original destination, it's called a 'duty of care' and includes meals, hotels and transport etc. If the airline say you must wait for three days before they can get you to your destination, and you refuse to accept a refund, they must look after you for those three days.

It's all in the regs, which are the law, and can be found in Vaubans great guide, see below for details.

Good luck.

Claire_Parsley

Can anyone advise? we were delayed on a Thomas Cook flight in December, from the EU, for 8.5 hours, due to 'pilot illness'. Thomas Cook refused compensation in the first instance so I have proceeded down the CEDR route. They've taken on our case. TC have responded saying that pilot illness is an 'extraordinary circumstance' and they did everything in their power to resolve the issue. I have until next Wednesday (14th March) to respond and put a counter case together. Can anyone advise?

Justice13075

Check this.
https://www.bottonline.co.uk/flight-delay-compensation/claim-guides/flight-delays-caused-by-crew-sickness

Brewster22

Hi all,

Would anyone be able to help me out with this?
Flight with Wizzair from Gdansk, Poland to London Luton in December 2017 when we were hit by fairly heavy snow.
We were diverted to Doncaster airport, arriving around 2-3hours later.
On the plane we were told that there would be buses waiting for us to take us back to Luton. When we got into the terminal there was no-one to help, no representation from Wizzair, none of the ground staff knew what was going on.
Outside the terminal it was a mad free-for-all with people grabbing taxis to the train station etc.

I was travelling with my Mum and Sister and we got into a taxi with 3 others. Ended up taking the taxi all the way back to Luton (close to 3hr drive) at £50 each.
We have the receipt from the taxi to claim the money back.
Wizzair have offered £100 back when as 3 of us we are due £150. What are our rights here?

Thank you

Tyzap

Wizzair are responsible for that cost, you are entitled to claim that back from them, with receipts of course.

peter.h

Hi, i am wondering if i have a case to claim against Wizz Air for 2 of my flights.

First flight - Gatwick to Bucharest on the 2nd March. Delayed more than 4 hours
Second flight - Bucharest to Gatwick on the 4th March. Cancelled all together, with next available flight 2 days after

I have emailed Wizz Air seeking compensation under EC Regulation 261/2004 for both flights.
Wizz have replied and said:
First flight - delayed due to severe weather so we wont get compensated (which i understand cause it was snowing that day). However upon research, other flights departed Gatwick airport that same night?
Second flight - cancelled due to a 'Air Traffic management decision'. Is there any way to check the validity of this? I feel like this is a cop out excuse but don't know where i can check this...

EDIT: i also checked bottonline and it said I would be able to claim

Appreciate any feedback!

jpsartre

Lots of flights were cancelled on March 2nd. Airports may reduce traffic in poor weather conditions so the fact that some flights took off doesn't necessarily mean anything. As for flight 2, there's nowhere to check (that I know of). Wizz Air are signed up to Aviation ADR so you could file a complaint there and they will (probably) provide more specific details about the cancellation.

The fact that Bott and Co says you you have claim means very little.

peter.h

Thanks for the feedback jpsartre! Understand the first flight we won't get compensation which is fine. Will file a complaint with Adviation ADR to see if we can get more details.

Another question - As we needed to book another flight back to London (£200 through Turkish airways) would we be able to claim that cost considering their next available flight was 2 days after? I'm guessing not... just wanted to make sure.

Thanks

jpsartre

peter.h wrote: »

Another question - As we needed to book another flight back to London (£200 through Turkish airways) would we be able to claim that cost considering their next available flight was 2 days after?

Yes, you have a very good case for claiming that back from Wizz Air since EU regulations gives you a right to rerouting at the earliest opportunity. However, you will probably have to fight to get it. Don't request a refund for the unused flight, just request reimbursement of the new ticket you had to buy (you can cite EU261 article 8). If they refuse (as they probably will), you can complain about that with AviationADR as well or simply skip AviationADR and move straight to small claims court.

normal

Hi

Please could you help. I have two parts to my problem.

I was flying from Budapest to Tallinn, via Warsaw with LOT Airlines. The previous flight from Warsaw to Budapest was delayed because of bad weather. As a consequence, my flight from Budapest to Warsaw was delayed, I missed my connecting flight to Tallinn, and was given overnight accommodation near the airport, taking the flight to Tallinn the next day.

I tried claiming for the delay in arriving at Tallinn, but LOT have refused on the grounds of 'extreme weather'. I'm not aware of any extreme weather that day in Warsaw, but I argued that they are referring to the delay of the flight from Warsaw to Budapest, which caused the delay of the plane for my journey. There were no weather problems for my flight from Budapest to Warsaw. It's not my problem if the plane for my journey wasn't at the departure airport in time. Am I right to argue this?

Secondly, LOT are refusing to change their position, but they are also refusing to tell me who I can appeal to. (????) I have asked them twice. Who should I appeal LOT's decision to? UK/ Polish / Hungarian authorities, and which?

Many thanks