Compensation for delayed flights Discussion Area

themilkman23

themilkman23 wrote: »

Sorry, should have explained myself better.

I received an email yesterday afternoon and attached to the email was a letter that was going in todays post (as they had missed yesterdays post deadline) so the letter will realistically arrive at my home tomorrow.

I could have ignored it realistically but I've replied now as I genuinely wanted to know if they could give a valid reason why they wanted an extension whereas at the moment they can't.

Going to have a chat with my wife later and I think I will compose an email asking the exact cause of why they need an extension and why they have left it to the last minute to request it. If they try to fob me off and give me the run around I will politely tell them that I do not agree with the extension due to the fact that they cannot give a reason.

There is a lot of talk in the letter of negotiating, settling amicably and if I agree then the time it takes to conclude will be quicker.

Thought I would update the thread.

So before I had chance to send an email declining the extension I received an email with a letter attached from BA which was overblown and full of padding about not their responsibility etc. But the key facts were that they agreed to pay for all the food, accommodation, taxi and internet charges. They advised again that they wouldn't pay for cinema tickets etc which I know they don't have to.

The problem was that they had all of their figures wrong on the letter so they had offered £500 originally and now were offering £650 but this was still almost £200 short.

So I wrote an email confirming the correct amounts and because the deadline was the next day attempted to be a bit cheeky by stating the cinema tickets etc were £100, the interest I could claim (although didn't lodge it with the small claims) was £50ish so they were arguing over £50.

I didn't receive a reply that day and then received one the next day from BA's solicitors stating that they intended to defend the claim and a defense had been sent to the courts - sure enough if I logged in I could see it.

At this point I though enough was enough as I really just wanted it done and dusted so sent an email to BA referring to their previous letter which stated that they would pay for the food, accommodation, internet, taxi fares and court costs in full, but giving them the correct amounts. I advised I would accept this.

Sure enough the next day received an email from the solicitors stating that BA accepted my offer and that they just needed me to sign an order to close the claim down and the cheque would be sent.

I know I should have signed it there and then but I actually held out a little as I wanted to wait to see the defence they put in to the courts, but this didn't get sent to me for a week. I then received it and it basically said that they had offered me £500 which according to the ruling is all they need to and that was all they were offering - so at this point I signed the order and sent it back

A couple of days later the cheque arrived, banked and whole unsightly mess is behind us. We will never fly with BA again, not just because of all these fun and games we had when we got home, but the complete lack of customer service whilst we were basically stranded. I know it must have been hard especially with it being Christmas but Virgin were able to cope fine.

So anyone ever in the same situation, don't be put off by the small clams route - nice and simple :j

Also big thanks to Cityboy, richardw and anyone else that has contributed and helped - very much appreciated.

kathleen3737

Good for you! I'm glad you got sorted, well done for not dropping it.

richardw

Glad it is settled.

Ejjamane02

Anyone else considering claiming compensation from Monarch for our very long hot and sticky wait in Corfu airport on Monday 6th June 2011? Our flight was due to depart at 17.20 and ended up leaving at 23.20. In total we spent nine hours in the airport, (with our two young children) and to top it all off we have come home with the most awful itchy insect bites which we did NOT have before we arrived at the airport. Feeling very grumpy about it all.

Jerseygirl55

We were due to leave Manchester at 11.15 but after 4 hours sitting on the plane were sent back into the airport and given a sandwich !!
At 6 pm we were taken to an airport hotel for the night and dinner and breakfast was provided.we were told we would depart at 10 am the next day
At 6 am the next day we were taken back to the airport and told we would not be departing until late afternoon, my self and several others made it known that we were upset having already lost a day of our holiday so U S Airways put us on a Continental flight via New York, we arrived in Las Vegas 23 hours late, we had booked a hotel so lost that money and also car hire for the missed day

Will we be able to claim compensation under the EU Regulation 261/2004

Any advice appreciated

thanks

Jerseygirl

johnbax

I'm in a tussle with Thomson's over a delayed flight, and I'm about to go to the Small Claims process to retrieve some expenses caused by the delay and which they have repeatedly refused to pay. I'm not writing about this 'right to care' issue, though, but about the €400 per head compensation to which we are also undoubtedly entitled. Enforcement of this compensation is, as readers of this thread may know, stalled by certain UK legal judgments, and this is not expected to be resolved until 2012. What should I do about this compensation in the meantime? Should I wait until the legal issue is resolved and then submit a claim? Or should I include the compensation claim in my small claims case? Or what? Anyone got any advice?

richardw

It's not long to 2012, perhaps wait and see.

ronster1

Hi All

After much wrangling with Ryanair over an overnight delay from Ibiza last year, I've received a confirmation from the Spanish Air Authorities confirming the delay was not due to 'extraordinary circumstances' and I should be entitled to compensation.

I recently tried to pursue Ryanair through the small claims court at Swords in Dublin, but they have rejected my claim saying that this compensation is not covered by small claims.

Just wondering if anyone has any advice on how to proceed?

Thanks

Fair_for_all_2

Hello all
Still angry and tired over this delay. Report rather long but had to get it off my chest.
Tor Air (Olympic) flight from Chania Crete to Manchester 21 June 2011.
The departure time listed as 15:45. On arrival at airport a delay of about 4 hours was posted on the information boards. This is bad enough but grin and bear it. We were told that a soft drink and a toasty would be made available from the caf! situated outside the airport 150m away. Perhaps the caf! had suddenly been moved because it was more than 450m away. The walk in the midday sun and 32 degrees wasn’t as pleasant as it sounds. This was a journey that was made many times in an attempt to gain information. The delay time was increasing in a drip feed manner by the odd half hour or so and a meeting was called for by the passengers. The Olympic Company Reps informed us that it was a technical fault with the aircraft but had no further information. At this time many passengers insisted on the truth and suggested that it was prudent to ensure hotel and welfare facilities were made available. They informed us that regular updates would be forth coming and we would receive more information then. Time passes slowly and another walk to the airport revealed yet another delay add on without notification, it was suggesting around midnight with the current time being 6pm. Passengers now requested a supervisor to attend, eventually a further Olympic rep appeared and offered nothing and no further information. Again a call was made for hotel and welfare facilities, again the request was denied. The more travelled passengers amongst us were insisting again on the truth and confirmation re items such as crew timings would not hold up the flight Around 8:30pm it was noted that police vehicles parked outside the airport entrance. The rep reappeared and informed us that the departure time was now about 2am. There was a heated discussion and calls for hotel facilities all were denied, after several minutes he conceded to another snack break at the caf!. The police were surreptitiously hovering in the airport entrance. The police left and another hour passed slowly by. Suddenly the police reappeared and we suspected a further imminent report. The Rep appeared and announced that the aircraft had a brakes problem that had to be repaired but parts were in Manchester, unfortunately, after any repair the aircraft would then have to fly to Gatwick for a crew change and then on to us at Crete. The estimated departure time now being around 5am. This amounted to over 13 hours delay. It was now said that it was too late to get hotel facilities and that no further welfare was envisaged. This timing was of course only provisional and when quizzed again said that if the delay was to go on for say another 6 hours or so we might get a hotel allocated. This sparked off the passengers and another 3 security staff appeared in a threatening manner. The rep insisted that this was all that the regulations required of the company. He eventually conceded to a snack at the one airport caf!, however this was manned by one staff and had no food and limited drinks left. We received a letter to say that we would get a meal on the aircraft, you guessed it, they had none on board. Chania airport is small and had insufficient seating for the passengers so, no seats and no cushions and not allowed entry to the closed departure lounge. The plane eventually landed from Gatwick and we pushed back at 05:02 for our flight back to Manchester.
In Summary, more than 13 .25 hours delay, not forgetting that we had to be at the airport 2 hours before that for check in so at least 15.25 hours at the airport.
How can these companies get away with treating passengers like this? It was totally disgraceful and a blight on the industry and regulations as a whole.
Comments requested please.

dzug1

Fair_for_all wrote: »

At this time many passengers insisted on the truth

were insisting again on the truth .

You are making a huge assumption that there was such a thing as 'the truth' to be had at that time other than 'we don't know what is going to happen and we don't know when we will know'. Which I think is what you were being told.

What do you think they should have done given the available resources and infrastructure?