Compensation for delayed flights Discussion Area

tellmah

Thanks for your assistance in this matter.

The part of the Denied Boarding i thought was relevant was 261/2004 as regards compensation. It mentions meals and accommodation and also compensation for delayed flights etc. That's why i thought it appertained to my situation.

http://www.caa.co.uk/docs/125/DBC_Advice.pdf

richardw

But were you denied boarding?

dzug1

tellmah wrote: »

Dzug1, cityboy, i was under the impression it was compensation for the loss of holiday (1 day) i was after rather than "care".

I realise they are responsible for the taxi fares, but after briefly reading the Air Passenger Regs, i got the impression they were responsible for the loss of holiday etc.
So irrespective of the fact i lost one days holiday because they failed to fly out i have no redress, is that what you're saying in a nutshell?

It may be what you after, but you are not entitled to it. Because the cause of the delay (strikes) was beyond the airline's control, they are only liable for care (clause 9), not compensation (clause 7)

tellmah

No, but it was delayed, which the attachment covers, that's why i thought i would be eligible under the 261 regulation

richardw

If you claim compensation for the delay in excess of 3 hours, TC will probaly say the ATC strike was the extraordinary circumstance and the delay was unavoidable and perhaps a bit about the Sturgeon Stay. What would you then do?

tellmah

richardw wrote: »

If you claim compensation for the delay in excess of 3 hours, TC will probaly say the ATC strike was the extraordinary circumstance and the delay was unavoidable and perhaps a bit about the Sturgeon Stay. What would you then do?

TC were aware and have accepted that the ATC were due to go on strike, thats why i was thinking they are not extraordinary circ's in this instance because they were forewarned. I know the Sturgeon stay is still being debated. I was thinking along the lines they are liable for the loss of one days holiday, thats all, but from what you're saying, they can get away with it.

richardw

I'm saying they will very much try 'to get away with it'.

Try and get the £40 taxi fare and a bit of something for the loss of a day's holiday in general reasonable intelligent correspondence.

tellmah

richardw wrote: »

I'm saying they will very much try 'to get away with it'.

Try and get the £40 taxi fare and a bit of something for the loss of a day's holiday in general reasonable intelligent correspondence.

Thats what i've been trying to do, but they refuse point blank to entertain any of it, thats why i'm trying to see where i stand before i take it any further. I know they are responsible for the taxi fare, its just whether i can claim for the loss of the days holiday i wanted to clarify.
Thanks anyway.

tellmah

Ok, no problem, i know where i'm going with it now, thanks for your help guys.

taytay_2

Hello all,

I was wondering who i should contact about my delayed flight.

I purchased my holiday through Thomas Cook website, the tour operator was Olympic and the flights were with a company called Strategic Air.

I was meant to fly out at 1135hrs on 20th May but due to a delay (No Explanation given as to what caused it) we did not fly until 0300hrs on 21st May.

We were put in a room at the airport Hilton around 5pm and a buffet was laid on the we were told to be back at the airport at 1am for the 3am flight. We were also given a £4 voucher at around 2pm in the afternoon.

Does anyone know who i should contact about the delay (and anything in particular that point out to them?)

Thanks in advance