Compensation for delayed flights Discussion Area

themilkman23

Don't think so as the letter that was attached to the email was only to me and the contents state that under CPR 15.5 the parties can agree an extension of time without permission of the court of up to 28 days. If I agree to the extension they will notify the court.

My feeling is that the fact that I have taken it to Small Claims means that I am no longer willing to negotiate, they had their time to do this via email and over the phone with me numerous times and were flat out rude and unprofessional.

richardw

Perhaps agree to it to avoid any chance of them saying that you were unreasonable.

themilkman23

Hmm, undecided.

On one hand they had 14 days to get back to the court from the date of issue, but BA then acknowledged the service and because of this were given 28 days from the date of issue to get back to the court.

But when they acknowledged the service they also said that they were going to contest the whole claim. Now BA have previously made me an offer so why not tick the box where they state that they are going to contest part of the claim?

Also I have asked they why they need further time and the email that has come back seems to insinuate that their legal team do not have a copy of my file as they state they have insufficient information. If the legal dept can't get the information from their Customer Services dept within a month why should I further be delayed in getting my money back? Especially since I believe I am being more than reasonable in not claiming for interest, purely the amounts owed.

But as you say I don't want them to be able to throw this back at me.

kathleen3737

themilkman23 wrote: »

My feeling is that the fact that I have taken it to Small Claims means that I am no longer willing to negotiate, they had their time to do this via email and over the phone with me numerous times and were flat out rude and unprofessional.

Do you check your email every day? Would it be possible that you didn't check your email until after the date they should have replied by? After all, if they have only emailed you their request, it can't be that important, otherwise they would have sent a special delivery letter or phoned you, if it was something really important that required a response by a specific date?

I can't see that something you weren't aware of, could have an adverse impact on you?

(If you've already replied to their email however, then all is moot)

Just a thought...

Good luck in you action. I hope you win. I also appreciate the updates.

themilkman23

kathleen3737 wrote: »

(If you've already replied to their email however, then all is moot)

Just a thought...

Good luck in you action. I hope you win. I also appreciate the updates.

Sorry, should have explained myself better.

I received an email yesterday afternoon and attached to the email was a letter that was going in todays post (as they had missed yesterdays post deadline) so the letter will realistically arrive at my home tomorrow.

I could have ignored it realistically but I've replied now as I genuinely wanted to know if they could give a valid reason why they wanted an extension whereas at the moment they can't.

Going to have a chat with my wife later and I think I will compose an email asking the exact cause of why they need an extension and why they have left it to the last minute to request it. If they try to fob me off and give me the run around I will politely tell them that I do not agree with the extension due to the fact that they cannot give a reason.

There is a lot of talk in the letter of negotiating, settling amicably and if I agree then the time it takes to conclude will be quicker.

rxbishop

TO richardw on 04/may. We were flying with easyjet. We've now got euclaim on the case and fingers crossed. If I get anything it'll be a bonus really. Would be best part of a monkey after comission and that, so I'd be well happy.

richardw

Ok, please let us know what happens in the end. Observer/Guardian do frequently mention EU claim so it would be good to hear your experience and if they sort it for you.

Miss_Ratty

Hi There...sorry to jump on this thread, as I can see it goes back a long way. I just wondered what the situation would be regarding my husband and I, as we went on honeymoon to Cancun from Birmingham a few weeks ago. When we turned up at check in we were told that our flight was delayed by seven hours, and were given a £5 voucher each for food until then (which bought a small sandwich!!!). We eventually boarded the plane seven hours later, and took off, only to be told that we were going to have o land in Manchester as there was a piece "missing" from the aircraft that would not get us over the Atlantic! We were stuck on the plane at Manchester for two hours before we were allowed to get off while they checked the aircraft. We disembarked when we were told that the part they needed would need to be flown up from Luton. We hung around for four hours to eventually be told we weren't going anywhere and that we'd be departing the following day. They did put us up in a hotel that night, but not only was our flight delayed by 24 hours, we lost 10% of our honeymoon, £102 in hotel cost for the first night (we booked everything separately as we wanted to travel around), plus a day's car hire. Do you know if the compensation applies to us, and whether we can also claim for our hotel and car hire for that day?

pqpq

Looking for some advice....

I was due to fly from Esfahan, Iran to London via Bahrain with Gulf last week. Gulf cancelled the flight around 10 days beforehand and refused to make any kind of alternative arrangements, leaving me to pay for a much more expensive flight home (which isn't easy in Iran where foreign bank cards don't work) and travel to a different Iranian airport a 9 hour bus ride away.

Gulf are completely uncommunicative, but I have been told via my travel agent that they will refund the original cost of my flight after a delay of several months for "processing".

What I want from them is payment for the alternative arrangements I had to make, and compensation for the appalling way they treated me.

I have travel insurance.

Any advice?


Many thanks,


Peter

pqpq

Thanks - I feared that would be the case. Guess I'll be avoiding Gulf in future.

There is perhaps a glimmer of hope though. On your advice I found their T&Cs and it seems they were supposed to give me the choice of being re-routed or refunded. Given the choice, I'd have taken re-routing, which in my case would have been with another airline because Gulf no longer operates at all in Iran. perhaps I can take action against them on that basis - it's pretty obvious that anything short of that will be ignored.

Thanks for your help,


peter