Compensation for delayed flights Discussion Area

Psychonaut73

FR6696 Malta to Edinburgh
08/06/17

Our Ryanair flight from Malta to Edinburgh was diverted to Prestwick 15 minutes before landing. Reason given by the crew was that the aircraft did not have the required equipment to land due to a lack of visibility.

We were offered buses to take us back to Edinburgh (although I opted to take a train knowing that it would be a quicker option). My train arrived in Edinburgh at 19:00, which was 3H 15M after our scheduled arrival - which is why I believe we may have a valid compensation claim.

However I'd like confirmation from anyone who was also on that flight that the buses provided also arrived at Edinburgh Airport at least after 18:45.

I also wonder whether a diversion due to the aircraft not having the necessary equipment to land in poor visibility would constitute an 'extraordinary circumstance' ? A cursory glance at Edinburgh Airport's online arrivals board showed that other aircraft were not diverted.

Many thanks in advance

leylandsunaddict

Jacksper1 wrote: »

Great thanks...the flight was from lax to man on the 1st August 2016 flight number mt285.
Thanks

As Tyzap says it was 825, and it wasn't delayed for even 3 hours.

JPears

Psychonaut73 wrote: »

FR6696 Malta to Edinburgh
08/06/17

Our Ryanair flight from Malta to Edinburgh was diverted to Prestwick 15 minutes before landing. Reason given by the crew was that the aircraft did not have the required equipment to land due to a lack of visibility.

We were offered buses to take us back to Edinburgh (although I opted to take a train knowing that it would be a quicker option). My train arrived in Edinburgh at 19:00, which was 3H 15M after our scheduled arrival - which is why I believe we may have a valid compensation claim.

However I'd like confirmation from anyone who was also on that flight that the buses provided also arrived at Edinburgh Airport at least after 18:45.

I also wonder whether a diversion due to the aircraft not having the necessary equipment to land in poor visibility would constitute an 'extraordinary circumstance' ? A cursory glance at Edinburgh Airport's online arrivals board showed that other aircraft were not diverted.

Many thanks in advance

This would appear to be a weather related problem. So it is classed as an EC ie no compensation due. Unless the required equipment/instrumentation was faulty....
This should be on Ryanair thread.
Might be worth putting in an online claim company, such as Botts to check their opinion.

Jacksper1

Sorry what an idiot the number is flight number is MT825....
Thanks

Jacksper1

Hi Alan I actually gave you the wrong flight number it is actually MT825.
Thanks

leylandsunaddict

Jacksper1 wrote: »

Sorry what an idiot the number is flight number is MT825....
Thanks

As my post above, your flight wasn't delayed long enough to claim compensation.

stevem999

I've read Martin's flight delay guide thoroughly and can't find any mention of whether problems at an airport become the airline's fault or not? Today there are major problems at Manchester with huge delays checking in passengers and luggage. This is leading to knock-on delays abroad.


My parents flight from Palma to Manchester is now 5 hours late and Thomas Cook are putting it down to the Manchester problems (can see that as I guess the Palma flight is probably coming out of Manchester this morning), but how does this leave flight delay compensation. Does the airline inherit this problem and it becomes their fault and therefore compensation is payable?


If not, then what compensation could be claimed and from whom? There is still no firm time for their flight and the delay has increased from an initial 2 hours when they arrived at the airport to the 5 hours currently. Many thanks

Alan_Bowen

It appears that the check in system at terminal 2 has failed and it is not just Thomas Cooks who are affected, Virgin, Cathay Pacific and Singapore are also forced to manually check in everyone. This is not an airline fault and EU261 will not apply.

There is no similar right to claim against the airport who suggest the problem arose whilst they updated the system overnight. Just remember Manchester came in as the third worst airport in the world in a survey published this morning and whilst I take all of these with a huge pinch of salt, I am not sure I disagree in this case.

Justice13075

Not necessarily, agreed if you were flying out of Manchester no compensation but his parents are in Palma which makes this a knock on effect. I suggest waiting till tomorrow and then entering your parents flight details into Bottonline or EuClaim to see what they say about being able to claim compensation.

leylandsunaddict

It's not a T2 system that's failed. TCX fly out of T1. One of the airports check in systems that is shared by a few airlines failed after an issue with overnight maintenance. A couple of EMA flights were affected as well. TCX were the worst affected because they have more morning departures.


If that's the report that was on Sky then I'd need more than a pinch of salt for it lol. They say Ryanair and Monarch are worst for on time performances. Ryanair have a good on time record and Monarch was named by OAG as the world's most punctual low cost carrier of for 2016.