Compensation for delayed flights Discussion Area

JPears

In the sense they are cancelling before the weather even hits? And if it doesn't they will be liable for compensation?
I think they must be pretty confident that the snow is going to hit hard (and that UK airports are hopeless dealing with any more than 4mm of snow...)
It is also going to dump massively in the alps which could affect quite a few flights at the other end...

Tyzap

DrA_Harrogate wrote: »

I see today airlines are rushing to cancel flights ahead of a snow warning. In the event that airports stay open I wonder what would be the position of disappointed passengers?

Might depend upon who is doing the cancelling, the airlines, the airport or ATC.

mumofnat

jpsartre wrote: »

So what's your theory - easyJet could have landed had they wanted to but just for the fun of it they decided to turn around and fly back to Luton?

I was trying to understand how far weather can be considered an extraordinary circumstance - some flight compensation firms (Bott & co) suggest that if the weather experienced (example they give is heavy snowfall in a ski resort) was a usual occurrence then it might not be considered extraordinary (presumably if the airline has decided to operate that route knowing that certain weather is 'normal' they have the necessary planes to handle those conditions up to a given safety limit). I was suggesting therefore that easyjet may have had the necessary aircraft to handle the wind but hadn't allocated it to that flight. I've now accepted weather = no compensation, should've flown Icelandair, all their flights landed that day, lesson for the future if I revisit Iceland.

jules06

Justice13075 wrote: »

jules06. As long as the delay wasn't caused by an extraordinary circumstance which this appears not to be, you will be due compensation of €600 per passenger after arriving at your destination more than 4 hours late. Download and read Vaubans Guide all explained there.

So I sat down yesterday and read Vaubans guide. Then despite my attempts to resolve this Via Resolver I emailed AA customers relations. Then blow me down they replied within a few hours stating that I had a valid claim. And would I like the 600 Euros or 4000 dollars to use on AA flights. Quite tempted to take the 4000 ~ although not sure if that is a one flight thing. So if I bought a flight for 2000 is that the voucher wiped out or can I use the other 2000 for another flight ?
Either way I am one very happy bunny.
Thank you oh wise ones
Jules

Ganga

jules06 wrote: »

So I sat down yesterday and read Vaubans guide. Then despite my attempts to resolve this Via Resolver I emailed AA customers relations. Then blow me down they replied within a few hours stating that I had a valid claim. And would I like the 600 Euros or 4000 dollars to use on AA flights. Quite tempted to take the 4000 ~ although not sure if that is a one flight thing. So if I bought a flight for 2000 is that the voucher wiped out or can I use the other 2000 for another flight ?
Either way I am one very happy bunny.
Thank you oh wise ones
Jules

Is that their exact wording,if so FLIGHTS means plural,ie more than one,But as they are the only ones who would know for definate,e-mail them and ask before you decide which offer to take! Simples.:rotfl:

Justice13075

Good Result:T

mcjj

Has anyone had experience of this. Booked via BA.com to Bangkok and then a connecting flight to Phuket. Both flights had BA flight number but the connecting flight was operated under another airline, Bangkok Airways.

On the return journey, the internal flight Phuket to Bangkok was cancelled and the flight we were switched to, was delayed, so we missed our Bangkok London flight.

Bangkok Airways did practically nothing to help us (and left us stranded for hours with no food, drink or seats). BA had closed for the day (as their flight had left) and UK was not open (not even their 24 hour helpline!!). I'm leaving out a lot of the bad stuff, such as no care, lack of attention for an elderly person on medication, passports taken for hours, etc). When we did finally get hold of BA, theyhad no availability for 5 days to get us home from Bangkok. I found a flight from Hong Kong, so persuaded them to fly us there and then get confirmed seats back to London, which they did.

BA said they are not responsible for any of the costs or inconvenience we incurred as it was down to Bangkok Airways, however, we paid for all flights to BA when we booked everything in one go. Does anyone know what our rights are? BA have said no, CAA dont answer, Bangkok Airways still waiting for a reply, credit card bill due in with all the hotel bills...!!!!! TIA

leylandsunaddict

mcjj wrote: »

Has anyone had experience of this. Booked via BA.com to Bangkok and then a connecting flight to Phuket. Both flights had BA flight number but the connecting flight was operated under another airline, Bangkok Airways.

On the return journey, the internal flight Phuket to Bangkok was cancelled and the flight we were switched to, was delayed, so we missed our Bangkok London flight.

Bangkok Airways did practically nothing to help us (and left us stranded for hours with no food, drink or seats). BA had closed for the day (as their flight had left) and UK was not open (not even their 24 hour helpline!!). I'm leaving out a lot of the bad stuff, such as no care, lack of attention for an elderly person on medication, passports taken for hours, etc). When we did finally get hold of BA, theyhad no availability for 5 days to get us home from Bangkok. I found a flight from Hong Kong, so persuaded them to fly us there and then get confirmed seats back to London, which they did.

BA said they are not responsible for any of the costs or inconvenience we incurred as it was down to Bangkok Airways, however, we paid for all flights to BA when we booked everything in one go. Does anyone know what our rights are? BA have said no, CAA dont answer, Bangkok Airways still waiting for a reply, credit card bill due in with all the hotel bills...!!!!! TIA

Claims are against the operating carrier, not the airline you booked and paid with, so Bangkok Airways. No compensation under EU regs obviously, and you'd need to read their conditions of carriage to ascertain whether they should have provided you with duty of care. BA have no responsibility and the CAA can't help because they have nothing to do with foreign airlines.

Tyzap

Some clarification from Bott's regarding bad weather.....

http://www.bottonline.co.uk/flight-delay-compensation/claim-guides/flight-compensation-bad-weather#13.1.17f

So just because the airline claims 'bad weather' it does not necessarily mean you cannot claim.

mcjj

leylandsunaddict wrote: »

Claims are against the operating carrier, not the airline you booked and paid with, so Bangkok Airways. No compensation under EU regs obviously, and you'd need to read their conditions of carriage to ascertain whether they should have provided you with duty of care. BA have no responsibility and the CAA can't help because they have nothing to do with foreign airlines.

Thanks Leyland, not the answer I wanted, but I dont shoot the messenger :rotfl:. The only thing I am still confused about it is, Martin always states about the contract is with the company you purchase it with, so why are BA not responsible as they are the ones I paid the money to, not the internal airline Bangkok Airways.