The Mobile Outlet

thesaint

darkhorse01 wrote: »

Well, quidco has tracked so that is something....

Just finished with mobileshop so I am well versed in cash back squabbles. Will make sure all claims sent on time, via recorded etc so relatively confident about the cashback, provided of course they keep trading .

Extracting what's rightfully yours from The Mobile Outlet is not what I would call a "Squabble", that's like saying Saddam was "Not a nice man"

DazzaMc wrote: »

14th August is my connection date. I have to say, I am VERY impressed so far with everything. T mobile are brilliant Woman at customer service was lovely, very helpful (unlike o2 may I add) , they send you a text message every week telling you how much you have left in your contract package, and you can use the amount (was £120 but down to £95 now) for whatever you want! Calls, texts or pictures Excellent.

What is £95 now? Your allowance?

coolio wrote: »

Ok, so just claiming, double checking against details on the front page, in my letter before action i said they had to pay within 5 working days of receipt of the letter, will that weaken my claim for not being generous enough?

How long did you leave between the LBA and submitting your claim?

Instead of 5 working days, it would've been better to state 7 days.
It's the same amount of time, but sounds more generous.

DaveS76

I had 2 contracts with them.

They started delaying and not paying cashback for first, I took them in court and they bowed down and paid.

For my second contract they refuse whole cashback stating that I' haven't sent them dispatch note. I never rcvd it and I've informed them (e-mail preserved). They also say that I delayed sending of few bills.

I took them again in MCOL for 2nd Contract which they decide to defend.

I'm preparing for final showdown in case they got balls and decide to go till hearings.

I've following points with me
1) I never rcvd dispatch note, which was informed to them as soon as I got my mobile pack. I've preserved e-mails

2) For my first contract they never asked for dispatch note. Ironically both contracts have same T&C. I got point here that how they can have same T&Cs applied differently for 2 contracts

3) Can T&Cs be overruled by court in these circumstances?
It is common sense I paid all bills sent them all bills they have to pay cash back. It doesn't matter of some of bills are delayed by few days. T&Cs are obviously rip offs.

Any thoughts?

GunJack

Dave,

you are by no means unique in having problems with TMO. See this thread....

http://forums.moneysavingexpert.com/showthread.html?t=471112

And bear in mind, this is the second thread on TMO, after the original got too big

thesaint

GunJack wrote: »

Dave,

you are by no means unique in having problems with TMO. See this thread....

http://forums.moneysavingexpert.com/showthread.html?t=471112

And bear in mind, this is the second thread on TMO, after the original got too big

I believe that it is the 3rd thread

Welcome DaveS76,

A board guide will move your question there

In answer to your points:

1. It would be good if you had correspondence from The Mobile Outlet in answer to your missing dispatch note.

2. Do you have the t's & c's? If you have the original, it would be easy to prove that the dispatch note is not on the reverse side.
If you don't have the t's & c's it is up to you (The claimant) and not The Mobile Outlet (The defendant) to prove that a different set of t's & c's applied.

3. The courts can overule t's & c's, but this won't be established until you've answered point 2.

They also say that I delayed sending of few bills.

Interesting. Did you? :A

dancer1234

Am really hoping someone can help me on here.

I am due to send in my first claim to The Mobile Outlet at month 4 of my contract which is August, however, I have two bills for June as I changed the direct debit date and I also ported my number with me therefore some of the bills have different numbers on.

I will therefore be sending in the following:

May invoice – new number
June invoice – change of numbers
June invoice – change of direct debit date and ported number
July invoice – ported number
August invoice – ported number
Original dispatch note

I have emailed TMO and phoned them but am getting no help from them at all...they are soooo annoying. Does anyone know the answer or had a similar problem?

Thanks

DazzaMc

thesaint wrote: »

What is £95 now? Your allowance?

What else would it be? My life savings amount?

Allan87

I'm trying to find the good guys as far as 12 month free contracts go and them not fussing about cash back claims. I tried ordering from the Mobile Outlet but the order still hasn't arrived after 3 days even though they claim royal mail special delivery before 1pm the next working day and my status is connected. I'm considering cancelling the order if this persists through the weekend, and after reading their new T&C's I suppose I was a bit quick at jumping the gun, are there any companies with a good rep left?

thesaint

Allan87 wrote: »

I'm trying to find the good guys as far as 12 month free contracts go and them not fussing about cash back claims. I tried ordering from the Mobile Outlet but the order still hasn't arrived after 3 days even though they claim royal mail special delivery before 1pm the next working day and my status is connected. I'm considering cancelling the order if this persists through the weekend, and after reading their new T&C's I suppose I was a bit quick at jumping the gun, are there any companies with a good rep left?

In a word "No".

I would cancel your order with The MobileOutlet, the grief you will get is not worth it.

thesaint

DazzaMc wrote: »

What else would it be? My life savings amount?

Not sure why you're so rude.

I asked because you put your balance in brackets, like someone would benefit from knowing that you spent £25 in 3 days.

thesaint

There is a thread on The Mobile Outlet

CLICK HERE

I've not had any experience with your problem, but what I would do is send off the paperwork on Monday.

Include a covering letter stating that you need clarification within 'x' (The amount of time you have left to submit your claim, minus 2 days for you to resend it if needed) days if you've submitted the wrong forms.

Keep copies of everything you have sent, and post it using Royal Mail special delivery, with consequential loss.