The Mobile Outlet

kltpzyxm

thesaint wrote: »

The t's & c's that taz63 has do not have that condition in as he/she is pre-August '07'.

I would do as you suggest in any case.

WARNING THE MOBILE OUTLET HAVE REMOVED THE OLD TERMS AND CONDITIONS FROM THEIR WEBSITE!!! CHECK, CHECK AND CHECK AGAIN THE ONES THAT CAME WITH YOUR PHONE!!!

I saved a copy of the T&Cs from the website on 20/6/2007 as a pdf if anyone desperately needs to reference them......

coolio_2

So I was going ot raise a small claims claim on Tuesday. I called to have one last moan and was told that a cheque had been sent on the 10th. It hasn't arrived yet I have received plenty of post posted after this date...some even for abroad. Yesterday, I received an automated email telling me they had received my cashback claim and that I should wait 28 days to receive it.

What should I do?

Quentin

If you have sent a letter before action giving them a deadline to pay you and they have missed the deadline then proceed with your action.

ashy_mashy

Mobile outlet are trying to scam me.


I signed up to TMO in december, sent my first cashback claim, after a month of no reply, I emailed them telling them I will make a claim against them and they sent the cheque immediately.

I sent my second claim which included the 3 bills required. After a month I got a reply saying that I had not sent in the 3rd bill and that my cashback was invalid. Not only that, they said ALL of my future cashback claims will also be invalid!!!!

I emailed them saying that I had sent all the correct bills and that I will make a claim against them if I do not recieve the cheque within 2 weeks. I had also told them that I had sent my third cashback claim and that I should be paid for that too.

It's been 2 weeks and I still haven't recieved a reply by email or a cheque. Even worse, I did recieve a letter for my third cashback claim saying that my last cashback claim was invalid so this claim is also invalid.


I have a few concerns, where in the terms&conditions does it say that all future claims are invalid if one claim is invalid? I signed up in december, did they have the same terms&conditions then? (does anyone have a copy of december's terms and conditions?)

If I make a claim against them, how can I prove that I had sent all 3 bills? I sent it via recorded delivery but it doesn't say what is inside.

Please HELP!!! Thanks in advance

DazzaMc

Shelby wrote: »

Please could you tell us the exact wording of what is written on your vouchers.

Nobody can assist you until you tell us this.

Your "Connection Date" is the date you are connected to the network - not the date your 'phone arrived. Call your network (not The Mobile Outlet) to establish this. (Do that on the 'phone itself, if it's working; there will be no charge and it will not come out of your included minutes.)

Unless your 'phone is connected within the next seven days it is likely that you will lose your entire cashback entitlement without even having a chance to claim the first instalment.

So will anybody else who is not connected before Thursday, 23 August.

Then it wouldn't be a "free" 'phone - it would be a very expensive 'phone.

Get on to this NOW.

OK I will ring t mobile now. I don't understand what you mean though about connecting within 7 days??

The terms say you send the first voucher 120 days from and including the date of connection with a bill showing you've been connected 120 days.

darkhorse01

Originally Posted by darkhorse01
Taken the plunge for this deal as well, but mine has not arrived yet. So have two things to hope for, firstly that quidco tracks successfully and the cash back goes smoothly.

thesaint wrote: »

Almost definitely.

Not a chance.

Well, quidco has tracked so that is something....

Just finished with mobileshop so I am well versed in cash back squabbles. Will make sure all claims sent on time, via recorded etc so relatively confident about the cashback, provided of course they keep trading .

DazzaMc

14th August is my connection date. I have to say, I am VERY impressed so far with everything. T mobile are brilliant Woman at customer service was lovely, very helpful (unlike o2 may I add) , they send you a text message every week telling you how much you have left in your contract package, and you can use the amount (was £120 but down to £95 now) for whatever you want! Calls, texts or pictures Excellent.

coolio_2

Ok, so just claiming, double checking against details on the front page, in my letter before action i said they had to pay within 5 working days of receipt of the letter, will that weaken my claim for not being generous enough?

Since being told on the phone that a cheque was sent on the 10th (not received), I have received an email stating 28 days :mad:

coolio_2

taken the plunge and submitted a claim for 470 in total (50 court fee) for the entire contract

thesaint

ashy_mashy wrote: »

Mobile outlet are trying to scam me.

Nothing new there

ashy_mashy wrote: »

I signed up to TMO in december, sent my first cashback claim, after a month of no reply, I emailed them telling them I will make a claim against them and they sent the cheque immediately.

I sent my second claim which included the 3 bills required. After a month I got a reply saying that I had not sent in the 3rd bill and that my cashback was invalid. Not only that, they said ALL of my future cashback claims will also be invalid!!!!

This is what they call "The missing page" method of denial.

ashy_mashy wrote: »

I emailed them saying that I had sent all the correct bills and that I will make a claim against them if I do not recieve the cheque within 2 weeks. I had also told them that I had sent my third cashback claim and that I should be paid for that too.

It's been 2 weeks and I still haven't recieved a reply by email or a cheque. Even worse, I did recieve a letter for my third cashback claim saying that my last cashback claim was invalid so this claim is also invalid.

ashy, it is evident to The Mobile Outlet that you are making threats that you have no clue how to follow up.
You're claim would fail because you have not followed the procedure for doing so. How were you going to prove to the judge that you were wrongfuly denied your cash back when you don't have your t's & c's?

ashy_mashy wrote: »

I have a few concerns, where in the terms&conditions does it say that all future claims are invalid if one claim is invalid?

Your missing/lost/thrown away(delete as appropriate) t's & c's (11.3) State this amongst other bumph:

..If any one stage is not complied with, you will loose(sic) your entitlement to claim the whole of the cash back...

ashy_mashy wrote: »

I signed up in december, did they have the same terms&conditions then? (does anyone have a copy of december's terms and conditions?)

ashy, A few hours before you posted, kltpzyxm posted this:

kltpzyxm wrote: »

I saved a copy of the T&Cs from the website on 20/6/2007 as a pdf if anyone desperately needs to reference them......

Did you read this? I believe that kltpzyxm has a copy

ashy_mashy wrote: »

If I make a claim against them, how can I prove that I had sent all 3 bills? I sent it via recorded delivery but it doesn't say what is inside.

Please HELP!!! Thanks in advance

A few days ago I wrote this when someone asked the same question

thesaint wrote: »

It is impossible to prove what you have already sent :whistle:
<snip>

ashy_mashy wrote: »

Please HELP!!! Thanks in advance

ashy, All the answers you need are contained within this thread
( HINT:Look on the 1st page;) ), have a read of it and you shall be on the path to 'helping yourself'. The thread is very long, but it gets long because people come on and post a question because they can't be bothered to read it for themself.

Good Luck :A