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The Mobile Outlet
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Hi all
I received this e-mail fromTMO on 24 July 2007 after chasing them several times regarding my final cashback payment.
Dear Customer,
A payment of £183.75 has been paid via BACS today, this will take between 3-5 working days to clear into your account, sorry for the delay. If you have any further questions regarding the delivery of your handset, please email our customer service team. [EMAIL="customerservice@themobileoutlet.co.uk"]customerservice@themobileoutlet.co.uk[/EMAIL] Regards
Adam Sinclair
Customer Relations Director
www.themobileoutlet.co.uk
[EMAIL="customerservice@themobileoutlet.co.uk"]customerservice@themobileoutlet.co.uk[/EMAIL]
Tel 0870 1999 333
I have still not received this payment into my bank account, even though I have e-mailed them twice since. The last one I sent was on Friday, and I had the usual automated response to say there may be a delay.
Any advice on what to do now?
Thanks
have you tried emailing [EMAIL="forumqueries@themobileoutlet.co.uk"]forumqueries@themobileoutlet.co.uk[/EMAIL] ?0 -
These clowns are seriously doing my head in :mad: .
They received my cashback claim, I should've been paid in the 1st week of August.
They e-mailed at the end of July to say that I would be paid in 10-14 days.
I didn't receive it in this time frame, so I e-mailed them again giving a polite reminder, they haven't bothered to respond.
Letter Before Action time(Again).Well life is harsh, hug me don't reject me.0 -
Today I file my small claims court claim against them. They received it over 2 months ago, and I have sent them numerous emails and a letter before action. I received an email confirming my cashback was all good 20 days ago, so I think I have a good case. I am going for all the entire cashback, even tho it's just my 1st cashback claim0
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Today I file my small claims court claim against them. They received it over 2 months ago, and I have sent them numerous emails and a letter before action. I received an email confirming my cashback was all good 20 days ago, so I think I have a good case. I am going for all the entire cashback, even tho it's just my 1st cashback claim
Go for it, just pray that they don't pay you in the meantime, otherwise you will only get your 1st claim plus your fees.Well life is harsh, hug me don't reject me.0 -
I'll keep it open and make them pay it all, no way do I want to deal with these muppets again0
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Also, welcome back Shelby :wave:
Thank you, Saint; appreciated. (As I'm sure my return will be by The Mobile Outlet, too.)
My; haven't you all been busy while I was away in the sunshine! There's a lot of reading up to do, here. (Weren't you a naughty boy in your Post Office days! Not sure it was wise of you to confess to that - on here, of all places!)
And new Terms & Conditions, as well, just for good measure.
At first perusal, the aspect of the new (August 2007) Terms & Conditions that concerns me most - apart from the increase to 45 working days for processing each cashback claim - is the fact that it now becomes imperative to work out the safest day of the month on which to enter into a new contract.
Whereas, previously, the dates by which each claim had to be received by The Mobile Outlet was linked to the date on the relevant invoice for line rental (namely, within 21 days of the date on which that invoice was issued by the network), under the new scheme the dates by which each claim has to be submitted are set in stone from the outset of the contract (namely a fixed number of days since the 'phone was first connected) instead. That is a very major and dangerous change.
Under the old contracts, one always had a relatively safe period of 21 days between the date the network issued the bill and the date it had to be received by The Mobile Outlet as an essential component of one's claim.
Now, that link has been broken. The claims have to be submitted within 30 days of five specific dates (120, 210 270, 330 and 360 days, respectively, since the 'phone was first connected) and must show, in each case, that you have remained connected to the network for those same number of days.
As a result of this, the period of time one will have between receiving the relevant bill and the date it then has to be delivered to The Mobile Outlet with one's claim will vary according to the day of the month upon which the 'phone was purchased. In other words, if you buy your 'phone on an ill-considered day of the month, you could find yourself having a very small number of days between receiving the necessary invoice and having to get it to The Mobile Outlet by Royal Mail Special Delivery.
Another alarm bell sounds over the fact that those fixed dates are set by the date upon which the 'phone is first connected to the network - not the date upon which you will, hopefully, have carefully calculated to be the safest day of the month to enter into the contract. If, for any reason, there should an "unfortunate delay" by The Mobile Outlet in processing your contract and, thereby, in getting your new 'phone connected to the network, you could find that (by sheer chance, of course) the dates upon which you will then have to submit your cashback claims will result in you having the shortest time possible in which to get your correct bills to The Mobile Outlet in the forthcoming months.
Fortunately, however - and as we all know - The Mobile Outlet is a company of outstanding probity, so there would never be any possibility that it would take the opportunity to manipulate the date of first connection (something over which you have no control) to your maximum disadvantage. :rolleyes:
Upon the matter of the now 45 working days it will take to process future claims (and 45 working days equates to nine weeks, plus any Bank Holidays - so the period has risen from 28 days to a minimum of 63 actual days, and even more over Christmas, New Year, Easter, etc.) it's pertinent to point out that this means that the second, third, fourth and fifth claims will all now overlap and one will thus be in the highly unsatisfactory and perilous position of routinely having more than one cashback instalment outstanding all through the second half of the contract. Indeed, after twelve months it's likely that three instalments will be in the pipeline simultaneously. :eek:
Add to that the fact that the 45 working days will greatly increase the amount of money that the cashbacks will have under-funded the line rental payments one has to pay in the meantime until some fifteen months after the contract was first taken out and this all looks like very bad news indeed.
Fairly obviously, these changes have all been made because (as The Saint has pointed out) the previous Terms & Conditions were so commendably clear and simple for those of a diligent nature to be able to comply with and obtain their cashbacks successfully (by means of court action, if necessary), that it was putting The Mobile Outlet into deep trouble. So deep that, according to what people have posted on here, it has had to resort to the very risky tactic of lying about what documents people have been including with their claims.
Of course, what The Mobile Outlet may not have realised is that these new Terms & Conditions are so disfavourable to the customer that there will now be far more incentive to pile in with a claim for the whole of one's remaining cashback entitlement (plus court costs) as soon as The Mobile Outlet fails to pay the first instalment within 45 days. :rotfl:
I'd better get back to the reading. By the way, did Grumpy ever get his endlessly-debated final cashback instalment out of them? It's difficult to tell because he deletes so many of his postings that any report he did make on that may by now have disappeared.
Hope GunJack's been paid by now.0 -
Today (day 18 ) I received 2 emails informing me that my cb#3 claim had been received and accepted, along with the usual type of mickey-mouse delay excuse "Payments under normal circumstances are paid within 28 days, at present payments are delayed by approximately 10 working days. This delay is due to a processing issue with our new internal administration system. Please accept our sincerest apology about any delay incurred. We appreciate your patience in this matter and thank you for your custom"
I'd be interested to hear TMO's definition of "normal"....0 -
Shelby, if you take a contract out with O2, they bill you on the monthly anniversary of that connection; is time of the month relevant to other networks?
Of more concern to me personally is that it is (I guess) 21 days since my July bill was produced and as yet I haven't received it nor the copy that O2 claim to have sent; looks like I will be cashing in some of those days the first two payments were late... :rotfl:
I have to ask this though, why do you all care so greatly about the new T&Cs when you wouldn't go with TMO again?Toyota - 'Always a better way', avoid buying Toyota.0 -
My; haven't you all been busy while I was away in the sunshine! There's a lot of reading up to do, here. (Weren't you a naughty boy in your Post Office days! Not sure it was wise of you to confess to that - on here, of all places!)
Royal Mail letters, not Post Office
(What's the statute of limitations)?
And new Terms & Conditions, as well, just for good measure.
At first perusal, the aspect of the new (August 2007) Terms & Conditions that concerns me most - apart from the increase to 45 working days for processing each cashback claim - is the fact that it now becomes imperative to work out the safest day of the month on which to enter into a new contract.
I am not overly concerned with the 45 days, the problem will be when they use this as the point to start their delaying tactics and then playing the same games as they do now.
As for those that routinely give double the allocated time for their cashback, good luck with that strategy:cool:Fortunately, however - and as we all know - The Mobile Outlet is a company of outstanding probity, so there would never be any possibility that it would take the opportunity to manipulate the date of first connection (something over which you have no control) to your maximum disadvantage. :rolleyes:
Carol Vorderman would get a headache working out the relevant dates.Fairly obviously, these changes have all been made because (as The Saint has pointed out) the previous Terms & Conditions were so commendably clear and simple for those of a diligent nature to be able to comply with and obtain their cashbacks successfully (by means of court action, if necessary), that it was putting The Mobile Outlet into deep trouble. So deep that, according to what people have posted on here, it has had to resort to the very risky tactic of lying about what documents people have been including with their claims.
The only reason why I went with The Mobile Outlet was because of the clear way in how they described how to send in your bills.
I was reading a thread this moning Can't remember which one, I will look for it and provide a link) where A guy had been given the "One page missing" response to his claim, only thing was, he'd took a picture of his paperwork stapled together :T , suffice to say, his claim was reinstated.Of course, what The Mobile Outlet may not have realised is that these new Terms & Conditions are so disfavourable to the customer that there will now be far more incentive to pile in with a claim for the whole of one's remaining cashback entitlement (plus court costs) as soon as The Mobile Outlet fails to pay the first instalment within 45 days. :rotfl:
At first, I was against the new t's & c's, but as you say, they are so ridiculous and difficult to understand a Money Claim OnLine would be a formality.:D
That's why people should not do as Quentin posted and seek clarification as it weakens their position.
The only thing is that there will be so many requests for help in the New Year, this thread will get seriously long.I'd better get back to the reading. By the way, did Grumpy ever get his endlessly-debated final cashback instalment out of them? It's difficult to tell because he deletes so many of his postings that any report he did make on that may by now have disappeared.
I believe so, I can remember replying.Of more concern to me personally is that it is (I guess) 21 days since my July bill was produced and as yet I haven't received it nor the copy that O2 claim to have sent; looks like I will be cashing in some of those days the first two payments were late... :rotfl:
I hope you've notified The Mobile Outlet about your missing bill, otherwise things may get hairy. Use your "Days in lieu" sparingly.I have to ask this though, why do you all care so greatly about the new T&Cs when you wouldn't go with TMO again?
Personally, I care because as i've said earlier, I would like to help people out and I hate to see people stiffed out of their money. I intend to help people out long after I'm a customer of The Mobile Outlet(Sorry The Mobile Outlet).Well life is harsh, hug me don't reject me.0
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