The Mobile Outlet

superdon

Well its gone royal mail special delivery, so yes, I guess so.

kltpzyxm

superdon wrote: »

Well its gone royal mail special delivery, so yes, I guess so.

There is an extra fee for Guaranteed Saturday Delvery, otherwise Special Delivery is Monday to Friday....

HTH

superdon

Always get special delivery items here on a saturday morning. my sorting office are pretty good it seems.

GunJack

kltp - nice to see you back...any updates on your situation ???

mar<

TenThirteen wrote: »

My MO contracts' T&C's do not make any reference to five payments i.e. the supposed £84 value of the cheque I received.

Post August t's & c's it says "5 equal installments" - the preceeding t's and c's said it too - they've slipped up there.

spynadath

Hi Everyone,

I bought a mobile 4 months back on 12 months line rental scheme. I claimed my first cashback few weeks back with the required documents (first four months original bills and original dispatch note). I received a letter from their customer relationship manager stating that they received all the originals except the dispatch note whereas I had sent this as well. I had sent all the indicated documents on special recorded royal mail. I think they are playing a trick by stating that they did not receive the dispatch note. Can anyone tell me as to how to prove that I had included the dispatch note in the documents that I sent?? now What should I do to get the cashback??

Note: I have the copy of all the documents that I had sent to them.

Thanks,
Samson

shivk88

my phone was ment to be dispatched yesterday, but when i called today, they said they were dispatching it today, i just tracked it now on royal mail site, and according to them they expect it to be delivered before the guaranteed date of 13th August, because if they post it today, it is guaranteed for monday, but theres a chance for tommorow, so fingers crossed, it should be here tommorow, as the royal mail site says they expect it to be delivered earlier than monday.

kltpzyxm

GunJack wrote: »

kltp - nice to see you back...any updates on your situation ???

Hi GJ & Brenda
today is day 14 for cb claim #3. My claim was redirected, presumably to the new claims address. I will provide updates as and when something happens (21 days will be the next...)

kltpzyxm

superdon wrote: »

Always get special delivery items here on a saturday morning. my sorting office are pretty good it seems.

Thanks for this info superdon, my reply was based upon info from the royal mail portal, and not experience.

Shelby

mar< wrote: »

Post August t's & c's it says "5 equal installments" - the preceeding t's and c's said it too - they've slipped up there.

Between what dates, prior to August of this year, do you allege that The Mobile Outlet's posted Terms & Conditions ever stated that cashback would be paid in "5 equal installments" (sic) and upon what evidence of that do you rely?

I have never seen any Terms & Conditions posted by The Mobile Outlet prior to August 2007 that go further than to state that "you have to claim your money back in a five stage process."

In point of fact there has never been anything in The Mobile Outlet's posted Terms & Conditions prior to August 2007 that would actually prevent them legally from making four instalment payments of 1p and paying the rest of the cashback in one large, fifth instalment after twelve months.

It is for that very reason that those who have been receiving instalment payments of one-fifth of their annual line rental would be unwise to complain.

So, from what T&Cs you quoting? And from when?