The Mobile Outlet

maplewood2

Paramedic wrote: »

Hey. I have sent of bills 1-4 and 5-7, fully sticking to the terms and conditions but have only received confirmation that claim 1 was a success.

This seems to be the pattern - the first claim might get paid out as it is relatively small amount compared to the other claim submissions i.e. for 4 months bills you only get one fifth of the total - then the second one is effectively ignored and when you eventually chase it up they claim they never received it or received it late or the bills weren't original or *insert lies and excuses here*.
The latest extension of the scam is to acknowledge the first claim and then when you get to court action maintain that the first payment was made even though it wasn't - a backdated cheque which mysteriously never arrives ...... and there is no notification of it ever being sent. In fact all communications with them dry up so you've no idea whats happening and start wondering if it was you who missed something.

The result of all this delay is that the commissions paid from the phone cos pile up and generate interest for the scammers. How much cash do you think they are sitting on ... anyone in the know prepared to hazard a guess .....

maplewood2

The next time someone goes to the offices in Bradford Football Club to get their money please can you take a video recorder.

DEJO75_2

TO CONFIRM
IF I WISH TO COMPLETE AN MCOL I NEED TO

ISSUE IT AGAINST
mobile matters (uk) trading as the mobile outlet

ADDRESS
customer relations
suite 3-4
riverdale house
dockfield road
shipley
BD17 7AD

IS THIS CORRECT ??

rose101_2

The result of all this delay is that the commissions paid from the phone cos pile up and generate interest for the scammers. How much cash do you think they are sitting on ... anyone in the know prepared to hazard a guess ..... [/QUOTE]

The last accounts filed at Companies House show cash of well over £1 million in their bank account. Shame they wont give any of it to us!

rose101_2

DEJO75 wrote: »

TO CONFIRM
IF I WISH TO COMPLETE AN MCOL I NEED TO

ISSUE IT AGAINST
mobile matters (uk) trading as the mobile outlet

ADDRESS
customer relations
suite 3-4
riverdale house
dockfield road
shipley
BD17 7AD

IS THIS CORRECT ??

Yes that exactly what I did yesterday and my claim has been accepted and issued However the correct name is:
Mobile Matters (UK) Limited trading as The Mobile Outlet

Aliboon

So The Mobile Outlet hasn't gone bust (yet)?

I received my 1st claim ok (late, but at least I got it), confirmation of my 2nd and 3rd (although repeatedly promised payment, it never came) and my 4th and 5th were just ignored. I've sent everything recorded delivery, so have proof they received my bills. I'm just about to send back my final bill.

I had threatened to start proceedings against them (and have heard nothing since), but thought I might as well wait until I could do it for all the claims (although from reading through this thread, it seems that once they had broken the contract, it no longer mattered).

Now I am in that position. Should I send a letter with my bill informing them that unless all the remaining cashback is received within 28 days as per their terms and conditions, I will issue proceedings against them and then actually follow through 'till the bitter end with bailiffs etc should it not be forthcoming?

Cheers

Piff

rose101 wrote: »

Yes that exactly what I did yesterday and my claim has been accepted and issued However the correct name is:
Mobile Matters (UK) Limited trading as The Mobile Outlet

Not entirely correct (if I may say so). Following my post number 2156 (on page 108 of this thread) and the lack of definitive answer from the forum, I have e-mailed MCOL on Wednesday evening and have had their reply today.
My e-mail:-
Sent: 23 January 2008 19:37
To: customerservice.mcol@hmcourts-service.gsi.gov.uk
Subject: advice for MCOL form

I am making a claim against a company who owe me money.

When I took out my contract with this company they had a trading address which is different to their registered company address.

I am aware that they have recently moved from their old trading address to a new trading address, even though they havn't altered their trading address on their web site.

I believe that they are having mail forwarded from their old trading address to the new address, but I do not know for how long this arrangement is in place.



In step 4 of 8 on the MCOL application I am required to enter their address.



Please advise which address I should use:-

1) Their old trading address when I took out my contract with them

2) Their new trading address

3) Their registered company address



Thank you,

Their reply:-

Good afternoon,

Thank you for your email. Please see the claimant's user guide on the Money Claim Online website. Under the section 'starting a claim' there is a paragraph about entering a judgment against companies. It states that you can use any address that the company currently trade from as long as the address is in England and Wales. As long as it is the same company you do not have to use the address at which you traded with them.

As mentioned above please see the claimants user guide for further information.

If you have any further enquiries, please check our online Frequently Asked Question (FAQ) section
http://www.hmcourts-service.gov.uk/cms/1051.htm

Regards,

Ben Battisson
Money Claim Online
Northampton CCBC
( 0845 601 5935

I think from this that the definitive statement is "....you can use any address that the company currently trade from as long as the address is in England and Wales"

Colin007_2

Hi All
Just back from visiting TMO at Bradford arrived at 0920hrs and spoke to TMO rep ref my claim stating that the first claim was due on the 22 Nov 07 and that it had not been paid i had tried various means to contact them as to why my claim was taking so long, I informed him that i had my secound claim with me and that payment was due on this, I also told him that as they had broken the contract i wanted the full amount of cashback. I also showed him a copy of my notice to Issue ( Issued by thecourt)that i taken out. I told him that i required a cheque for £480 otherwise i would continue with my claim against them. I was asked to come back at 1500hrs and my cheque would be ready to collect.
I arrived back at TMO at 1450hrs and spoke with another TMO rep who brought me an envolope sealed with my cheque inside (They seemd a bit on edge) Not suprised as when i opened the cheque in front of them it was for £96 and not the full £480. not even the amount they owed me for my first cash back that was £160.00, I infromed them regarding there contract and that they had broken it , i was told that they would only pay me in 5 x £96 instalments, I refused to take the payment has this may of caused problems with my claim for the full amount. Oh by the way he informed me that they always pay on time. It looks like they are wise tio people visiting them and are now not paying out the full amount owed. Also they have 3 suites at Valley parade but once you sign at the front desk (Lady does not work for them and is very helpful she will tell you that between 5 and 10 people are turning up during the week and most of them are not getting there money)
You have to wait in the corridoor as they will not invite you into the offices.
I also visited the old offices in Shipley which is now a car sales room and customers of the TMO are turning up there as well. PS they should be reciving my claim that will be deemed as served on the 28th Jan 08.

wilcock1

Hi, have just read their promise on the website! Which bit of this is true?

Quality is never compromised
For several years, The Mobile Outlet has prided itself on supplying the British public with some of the finest mobile phone deals and accessories available. We are an independent company, associated with all the major networks, hence we can offer value mobile phone packages custom made to suit each and every individual.Since our launch in 2000 we have focused on providing our customers with the best in all aspects of buying a mobile phone. We understand our customers needs, which is evident in how we operate and in the level of service we provide.Our focus is to become one of the largest suppliers of mobile phones on the internet, and we have come a long way in a relatively short period of time. Our shear commitment and belief will, one day, make us the number one provider for mobile phones over the internet.You will find our mobile phone deals are most competitive in terms of price and service. Many of our phones are free and come with a great selection of accessories. Our fantastic offers, together with our simply outstanding customer service, make our products a must for online consumers.Our history has shown, quality for our customers will never be compromised in pursuit of quantity like many other internet mobile phone dealers.

weddedbliss

Hi all,

I bought a phone in Sep 2006 and have so far received 4 out of the 5 cashback claims. I have just filed a claim with MCOL for the final stage of my cashback which was received and accepted by TMO on 7th Sep so the payment is now 16 weeks overdue

Fingers crossed for me please - I'll let you know how I get on!