The Mobile Outlet

thesaint

atro1 wrote: »

<snip>
I would be grateful if someone could inform me how to use the small claims court online never done and it is for £270 and of course the rest on the phone!

If you read the first page of this thread, you will find a post by the cashback collector. You will find your answer there.

golddustmedia

Forever_Red wrote: »

Just e-mailed them. I'll see what happens and keep you all updated.

Alan

Don't hold your breath.

My last 4 emails to that address; 2 ignored, 3 days and 7 days.

kltpzyxm

Hi,
I sent 1 email yesterday and 1 today (concerning an outstanding cashback claim), both of which received replies....

HTH

Forever_Red

golddustmedia wrote: »

Don't hold your breath.

My last 4 emails to that address; 2 ignored, 3 days and 7 days.

Got a reply today saying that they have just sent £210 via BACS and I should receive it within 3-5 working days. :beer:
They also said sorry for the delay. Bonus.:j

Hopefully that will be me sorted and I won't have to worry about being shafted. Maybe the Mobile Outlet are sorting their problems out and people will start getting their money.

Heres hoping ......

Alan

kltpzyxm

oopsie wrote: »

I receieved my first cashback with only a little chasing. My second seems to be a bigger problem. All paperwork submitted in April. A reply in May stating all was good and payment within 28 days. Now we are entering JULY and still nothing recieved.They say their system suffering a backlog since change to BACS payment. But that was months ago. Doesn't look good. This is my third cashback contract, but first with this company. I couldn't recommend them

Hi oopsie,
you need to keep on top of this. Send them a (polite) reminder that your payment is well overdue and that you need a response within 48 hours indicating a definite payment date. By my calculations, you should be due to send your next claim in imminently? The last thing you want is to be chasing TWO outstanding claims. Also, if you are eventually foced to pursue you claim(s) via the courts, you will probably need to provide evidence that you have made reasonable attempts to contact TMO & resolve the situation.

HTH

michaels

I have now had an email saying third claim received - despite no sign of second payment. Had an email from them about 2 weeks ago saying second payment would be in 7-10 days...and now there is a postal strike so I guess that is another good excuse

golddustmedia

michaels wrote: »

I have now had an email saying third claim received - despite no sign of second payment. Had an email from them about 2 weeks ago saying second payment would be in 7-10 days...and now there is a postal strike so I guess that is another good excuse

They now pay by BACS so post has nothing to do with it.

Forever_Red

Forever_Red wrote: »

Got a reply today saying that they have just sent £210 via BACS and I should receive it within 3-5 working days. :beer:
They also said sorry for the delay. Bonus.:j

Hopefully that will be me sorted and I won't have to worry about being shafted. Maybe the Mobile Outlet are sorting their problems out and people will start getting their money.

Heres hoping ......

Alan

Just checked my bank account and £210 paid in. Fantastic :beer:

Alan

michaels

golddustmedia wrote: »

They now pay by BACS so post has nothing to do with it.

Email dated 15th June definitely states payment by cheque in 10 working days? Is bacs payment only for contracts taken out after a certain date?

thesaint

michaels wrote: »

Email dated 15th June definitely states payment by cheque in 10 working days? Is bacs payment only for contracts taken out after a certain date?

The Mobile Outlet have stated that they have switched to BACS payments.

You really should be proactive in chasing your second claim.