The Mobile Outlet

Quentin

She can safely bank the cheque. (Keep a copy of it and the envelope it came in).

She should still progress her claim, and the case will continue over the balance now still owing from the original amount claimed.

rob_quill

Quentin wrote: »

Why wouldn't they want their mail?

Trading Standards would not want to pursue them for not being at home when the postman called!

No, I know that The letters were letters I wrote to them on the advice of Trading Standards, because my girlfriend didn't receive the vouchers you use to claim the cashback, so the letter says please a) prove that you sent them or b) send them, and if I haven't heard from you in 14 days I'll pursue my case further through trading standards.

So my question is, when do you think the 15 days should start? Really I am just going to chat to trading standards again around the 7th Jan, if I don't have a letter for them, cos that is plenty of time, accounting for holidays etc.

Rob

IRDman

Hi

Ive sent my final claim in october. I still have not had an email from them. Ive called them 3 times nows. Its does take a while to get through to there call centre. Once through and you mention a royal mail delivery reference number tehy will say the line is breaking up. This happened to me twice. On the second call i had i told them it was not breaking up as i had been speaking to them for 5 minutes and it was crystal clear. I told him he was lying to me. He then suddenly said you will get an email soon to confirm your payment. I called today and once they get my details i ask them if the line is clear. I also mention "please dont ever say the line is breaking up so you can disconnect me as thats what your previous staff members say." this lets them know that i know what there tricks are.

Hope this helps. Im expecting and email today from them. I would not bet my life on it though.

Jay22_2

hey guys does anybody know which bills to send to "THE MOBILE OUTLET" i got my contract in March 2007.. i sent my bill 1-4, and then 5-7 i think now which bills do i need to send ?

BAILSTA

Jay22 wrote: »

hey guys does anybody know which bills to send to "THE MOBILE OUTLET" i got my contract in March 2007.. i sent my bill 1-4, and then 5-7 i think now which bills do i need to send ?

Sounds like my contract, got mine in Jan 2007, if so it goes:

1st.... bills 1-4
2nd.... bills 5-7
3rd.... bills 8 & 9
4th.... bills 10 & 11
5th.... bill 12

Dont hold your breath for payment though !!! STILL waiting for my 2nd cashback accepted on 6th September !! :mad:

athomick

This is TMO Christmas promise to all its customers..........

Quality is never compromised
For several years, The Mobile Outlet has prided itself on supplying the British public with some of the finest mobile phone deals and accessories available. We are an independent company, associated with all the major networks, hence we can offer value mobile phone packages custom made to suit each and every individual.Since our launch in 2000 we have focused on providing our customers with the best in all aspects of buying a mobile phone. We understand our customers needs, which is evident in how we operate and in the level of service we provide. Our focus is to become one of the largest suppliers of mobile phones on the internet, and we have come a long way in a relatively short period of time. Our shear commitment and belief will, one day, make us the number one provider for mobile phones over the internet.You will find our mobile phone deals are most competitive in terms of price and service. Many of our phones are free and come with a great selection of accessories. Our fantastic offers, together with our simply outstanding customer service, make our products a must for online consumers.Our history has shown, quality for our customers will never be compromised in pursuit of quantity like many other internet mobile phone dealers.
:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl::rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Quentin

T_M_O wrote: »

Our shear commitment and belief will, one day, make us the number one provider for mobile phones over the internet.

................but till then we just will have to hope for a spell checker in our stocking this year.:rotfl:

GunJack

just checked their website - not only have they lost 3, but it would also appear they've lost o2 now as well......

Now for the dilemma...

last cb (#5 of 5 STILL outstanding) - is it worth persuing via mcol bearing in mind the increased cost of making the claim ?? we'll see.....

rob_quill

GunJack wrote: »

just checked their website - not only have they lost 3, but it would also appear they've lost o2 now as well......

If you go here, and change the Network=6 to any number from 1 through 6, it shows who they currently have offers with.

http://www.themobileoutlet.co.uk/Network.asp?txtMode=2&txtNetwork=6

Doing it that way shows that they have nothing from O2 and Vodafone, but still appear to have 3. Although like many things with TMO, that is contradicted elsewhere (in this case, by the pictures on the website).

When did O2 disappear? I wrote them a letter about TMO the other day, so it'd be nice to think that they acted upon it

Edit: Their website is all over the place. E.g. by looking at 3G phones you can get here:

http://www.themobileoutlet.co.uk/handset.asp?txtMode=2&txtNetwork=1&txtHandset=344

computerbar

hi
Merry Christmas to you all.

I have checked the Royalmail site for recorded delivery .
I sent a LBA to TMO shipley address on 15th Dec via first class delivery.
I get the message "Come back later" do it mean they have not received it yet?
The last date on LBA is 31st DEC, Can I still file the claim after 31st Dec?
I am waiting for 2 cash backs which both are over 45 days due now and I have email confirmations too from TMO.


Also please advice me if it would ok if my wife file a claim for her third cashbask (£84) which is not even acknowledged by TMO but was received by them via Special Delivery which was redirected too.
And if can file claim, can she claim for the whole cashback (3x£84) amount even 4th and 5th claim is not even made yet?

regards