The Mobile Outlet

Quentin

If you only completed the claim online today then you can cancel it and start again.

You need to ring the MCOL helpline straightaway (today).

They will cancel the claim and send you a cheque back for your fee.

(If you just want to add the word "not", then it is worth asking to see if they can do this for you.)

juliakill

thank you for replying so quickly. I just telephoned them, they cannot amend, but she cancelled it straight away and is sending me a cheque. She said I can do a new claim now and this time I will put far more details and proof read
Many thanks

don9999

p5x wrote: »

Are you planning on making a claim for upfront payment of the rest of your cashback (less the £96 you've recieved already)?

Yes. My original claim was for the FULL amount of £360 PLUS court fees.

They have sent a cheque (over 2 months late) for £96.

I plan to pursue my original claim, 'less' the £96.

Once the cheque has cleared, I will contact TMO with an ultimatum of paying the remainder within a few days, else I will pursue my claim which is likely to incur further costs - I believe you can claim additional costs such as travel to the court. (Not sure if you can also claim for time off work, so will need to check that.)

Don

siliconbits

17.22 I've been waiting for 5 minutes already... Your call is important to us, please wait for the next available agent. Also of interest it the fact that they have yet to update their contact page to reflect their changed phone number (http://www.themobileoutlet.co.uk/contactus.asp) and address.

James212

psarinuk wrote: »

TMOP discussed on this forum and sent me a PM and email stating that: itemised section of bills as not required as part of cashback claim.

mexpman wrote: »

who is TMOP? the mobile outlet P?

Hi Mexpan,

I would guess that psarinuk's post had a typo, i.e. they meant to say "TMO" instead of "TMOP".

Personally, I've never had any direct dealings (PMs, or have asked questions of) with whom I think he refers, that is to say the member called "The Mobile Outlet". This is their last post I could find, from 28-09-07: http://forums.moneysavingexpert.com/showpost.html?p=6407994&postcount=861.
However, you have no guarantee who member "The Mobile Outlet" actually is, as this forum is anonymous! So whereas this is a good place to get help and advice from others, you cannot be sure that something is 100% true, certainly when it comes to clarifying whether you need to send in just the top sheet/1st page/summary sheet of your bill, or the whole bill. This matters because if you act on advice given on this forum by member "The Mobile Outlet", how can you prove in court that the advice you followed was definitely from the company "The Mobile Outlet"? There is a risk that TMO would simply deny giving any such advice.

Generally speaking, unless it explicitly states in your T&Cs "send in the top sheet or 1st page or summary sheet", I would always send in the whole bill, including the itemised sections. Just like I would always send in the original documents, unless it says "send in copies". If it just says, send in "your bills", again I would send in the whole bill. If you haven't done this, and your T&Cs state send in/forward your "bills", and they've rejected your cash back claim based on not receiving the itemised pages, I would claim against them and argue that the top sheet is the bill itself, and the remaining (itemised) pages are simply the breakdown. I think you would win this argument in court as the term your "bills" is ambiguous, and could be argued to be the top sheet or the whole thing.

But just to reiterate, bar TMO writing you a letter (on headed paper), and stating whether you need to send in the whole bill or just the top sheet, look at your T&Cs that you signed up to for guidance on this. You cannot take the word of a member called "The Mobile Outlet" on this forum, or anyone else come to think of it - even me! It's all advice and opinions from those who have similar experiences, however some posts are more helpful and accurate than others.

p5x

don9999 wrote: »

Yes. My original claim was for the FULL amount of £360 PLUS court fees.

They have sent a cheque (over 2 months late) for £96.

Maybe i'm missing something but how far into the contract are you? Have you actually attempted to claim cheque's 2-5?

Quentin

don9999 wrote: »

I plan to pursue my original claim, 'less' the £96.

Have they submitted a defence?

If not, then once the 14 days have passed from service of the summons you can ask for judgement by default. You ask for judgement for the original claim less £96.

If they have submitted a defence, then the case will progress (the case will get transferred to your local court), and the court will contact you with a questionnaire.

The court will inform TMO that the case is progressing, and if they want to save incurring any extra costs they can still pay up the balance outstanding prior to the hearing.

If the summons has been issued, then it is not advisable for the Claimant to contact the Defendant directly. It is possible the Defendant could claim your contact as harrassment (as they already have received your summons, and do have the right to enter a defence - no matter how ludicrous it appears, and progress the case to a hearing).

verybigc

verybigc wrote: »

Has anyone else had experience with Mobile Outlet and sending them printed electronic invoices.

Following the postal strike a set of Invoices did not turn up until some time after the due date for a claim and to avoid being later, on contacting Virgin they suggested printing bills off their website, as posted invoices would not arrive again in time. Mobile Outlet are now rejecting claim as they are not 'original' - but only after a Letter Before Action. I have maintained that printing off Virgins secure website is not a copy, I had nothing to copy, it is original. I did email Mobile Outlet when this happened, but no reply as usual.

The LBA was due to non payment of a claim end August. The printed invoices did not form part of this claim.


We may also have an issue with printed invoices on another contract - they are only just outside the 28 days, so I am sending a LBA - as Royal Mail lost the recorded letter containing a claim, probably due to the strike and redirection of Mobile Outlet mail, and no time left to get replacements sent by mobile company, who again recommended that printed from website would be satisfactory - they again are not 'copies'.


Thanks

Sorry to quote myself but I haven't seen a reference to my problem. If it has already been dealt earlier then can some one point me in the right direction. I have read quite a lot of the pages and squimed all.

Thanks

don9999

p5x wrote: »

Maybe i'm missing something but how far into the contract are you? Have you actually attempted to claim cheque's 2-5?

It's only my first claim, into 'this' contract. They didn't pay after 8 weeks so I made a court claim for the FULL contract amount. Since they have made a first payment of £96, I will deduct that from the full amount that they owe me.

I'm not planning to chase them through the courts for every payment. So I'm going to claim the full lot now, in one go.

Don

don9999

Quentin wrote: »

Have they submitted a defence?

If not, then once the 14 days have passed from service of the summons you can ask for judgement by default. You ask for judgement for the original claim less £96.

If they have submitted a defence, then the case will progress (the case will get transferred to your local court), and the court will contact you with a questionnaire.

The court will inform TMO that the case is progressing, and if they want to save incurring any extra costs they can still pay up the balance outstanding prior to the hearing.

If the summons has been issued, then it is not advisable for the Claimant to contact the Defendant directly. It is possible the Defendant could claim your contact as harrassment (as they already have received your summons, and do have the right to enter a defence - no matter how ludicrous it appears, and progress the case to a hearing).

Yes. They submitted a defence. They claimed that they had paid the cheque weeks before, and several days before I had raised the claim. 'Funnily enough' a few days later I received a cheque from them back-dated several weeks. Clearly they had only just written it and sent it in the hope that would placate me.

But it hasn't.

I have until 15th December to decide whether or not to proceed with my claim. I will wait until this cheque has cleared, and then proceed with my claim for the FULL amount (less the £96).

Cheers,
Don