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a.briggs1

Hi all

Just to say I have received a letter from M/O and they say I have not been successfull for the first part in my c/b claim and therefore the whole policy is void in its entirety. Do I give up now or is it worth while contesting?

James212

Brenda wrote: »

One point to bear in mind about submitting your itemised bills to a retailer is that it gives the retailer an opportunity to make an assessment about you from the numbers that you call, when deciding whether or not to reject your claim.

Hi,

Bit strange that TMO now require you to send the entire bill in now. I can't think why they would need it and as you say, this gives them the details of all the calls you've made. I sent the whole of my bills in when claiming my cash back (after I'd taken photocopies of them), though I'm sure the T&Cs didn't explicitly state it, unlike they apparently do now. I think they probably decided to ask for the entire bill so catch out those who have, on previous cash back contracts, only needed to send in the front sheet of their bill. Give it 6 months and TMO will probably change their T&Cs again. I wonder what happens for those on contracts where itemised billing is not included, and therefore the detail sheets are not printed?

TMO could always have photocopied your bills before sending them back, Brenda

James212

a.briggs1 wrote: »

Just to say I have received a letter from M/O and they say I have not been successfull.......

Hi, depends on why they say you've been unsuccessful. Please read this entire thread before coming to a decision on this.

PJB

Re: Post no 977, specifically "They said that the t & c's had the word inclusive in. They posted me a copy which stated:

1. In month 4 of your contract you will need to forward bills 1through to 4 to us within 21 days (inclusive)of the issue date on bill number 4.

Being as i was dealing TMO i thought i would double check, well blow me down i found t & c's relevant to when i took out the contract (March 07) and THEY DO NOT HAVE THE ALL IMPORTANT WORD INCLUSIVE THERE.

Is anyone aware of any t & c's prior to March 07 that were worded like this, i suspect they may have been altered."

CAN ANYONE PLEASE ASSIST WITH THIS, SPECIFICALLY IF THEY HAVE A COPY OF T&Cs THAT HAVE THE ALL IMPORTANT "(INCLUSIVE)" IN THE TERMS (11.3.1-5) AS ABOVE AND NEED TO KNOW IF THERE IS A PREVIOUS OR MORE RECENT COPY WITH THIS.

Further i received a Defence today stating that "we have come to an agreement to settle this claim, we have made payment of the 1st......"
Yet another fraudulent representation by TMO! Needless to say i have told the Court this and confirmed i will proceed with the claim.

A litle bit of free advice TMO, stop digging and pay what you owe!!!

Thanks for all your help everyone.

Ps. Except Brenda - It seems strange that nearly all, if not all your posts are on this thread. Others who have given advice seem to post elsewhere. If i pay for advice, i am not able to claim this back in Court as this will be a small claim, but then i'm sure you know that! I know whose advice i would rather listen to and take, and it is not yours! Further i have studied Law to degree level, but it never hurts to ask for advice &/or assistance as i work in Criminal Law now and my Civil Law is a little rusty.
Re: "It’s also wise to remember that the cheapest legal advice is often the most costly in the long run because it’s wrong and that expensive legal advice is frequently the best value; it’s expensive because it’s successful and thereby pays for itself. (Well, that’s what I’m always being told! But I see the logic of it.)" WHY ARE YOU ALWAYS BEING TOLD THIS IF THE ADVICE YOU RECEIVE IS SO GREAT??? Perhaps you should direct this advice to TMO, or do you do this already?

Further i totally support and endorse Grayme-m post no 983:T

PJB

kltpzyxm

Hi PJB,
I took a copy of the T&C from TMO website on 26/6/2007.
They do NOT contain the word inclusive in section 11.3....

grayme-m

PJB, Mar< reminded us a while back of the power of the 'wayback machine' which makes historical logs of past web pages.

This one gives a trawl through past T&Cs, though atm the update from Feb 07 doesn't work, however before and after that date the updates don't include the word 'inclusive' as kltpzyxm said.

HTH. :beer:

PJB

Thanks to kltpzyxm and grayme-m by the way.

Typial they dont have Feb 07, the 1 i need!!!

thesaint

computerbar wrote: »

I know it does not say in T&C but I actually remembered a reply from ForumQueryTeam(FQT) to one of memeber here.

can be found here. quoted below
refer to Post #18

Where the query Team confirmed this that 1st Page is sufficient.

regards

Thanks for that, the post you quote is from the 19th of Feb.

You will also find that they said this 8 days later.

Hi,

As part of your first claim you need to include your original dispatch note and your first 4 bills. We do require the itemised section of your bills. At present we pay the majority of cash back instalments via cheque, but are in the process of moving to paying all cash backs by BACS. You will be notified via email as to how your payment will be processed approximately 2 weeks before it is due.

Any other queries, please do not hesitate to PM or email the Forum Query Team.


Regards
Forum Query Team

You choose.

kltpzyxm

PJB wrote: »

Thanks to kltpzyxm and grayme-m by the way.

Typial they dont have Feb 07, the 1 i need!!!

PJB,
I took my contract out in Oct / Nov last year and the copy of the T&C that I took from the website are exactly the same ones that apply to my contract, so they ARE applicable to you if you took out your contract in Feb 2007....

PJB

kltpzyxm,

I wonder where the ones they sent me that have the word inclusive in them came from. Coincidentally whilst discussing this with them i pointed out my docs were signed for on 21st day, they then said the term said inclusive. I said i did not think it did and when asked they sent me the wrong terms (yeah right! I'm being very very generous with this description, there are other names for it but i shall save them for Court). Also note the ONLY mistake is the word inclusive which they had claimed was there on phone to me!